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Erik Nachbahr

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Erik Nachbahr Blog Posts

Why Your Customers Don't Want to Talk to You

by Erik Nachbahr Yesterday

Why Your Customers Don't Want to Talk to You

by Erik Nachbahr Yesterday
Is there someone in your family who hardly ever answers the phone, but will almost always respond to a text? Don't take it personally. This same person…
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Helion Automotive Technologies Welcomes Tracey Reyes as New Director of Marketing

by Erik Nachbahr Last Week

Helion Automotive Technologies Welcomes Tracey Reyes as New Director of Marketing

by Erik Nachbahr Last Week
Timonium, MD –­ July 18th, 2017 –­ Helion Automotive Technologies, the retail automotive industry's leading Information Technology …
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Helion Automotive Technologies Ranked #69 Out of 501 Top Managed Services Providers in the World

by Erik Nachbahr Last Week

Helion Automotive Technologies Ranked #69 Out of 501 Top Managed Services Providers in the World

by Erik Nachbahr Last Week
Timonium, MD –­ July 10th, 2017 –­ Helion Automotive Technologies, the retail automotive industry's leading Information Technology …
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Helion Automotive Technologies Welcomes Tracey Reyes as New Director of Marketing

by Erik Nachbahr Last Week

Helion Automotive Technologies Welcomes Tracey Reyes as New Director of Marketing

by Erik Nachbahr Last Week
Timonium, MD –­ July 17th, 2017 –­ Helion Automotive Technologies, the retail automotive industry's leading Information Technology …
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Eliminate the Waiting Game with Single Number Reach

by Erik Nachbahr June 13th

Eliminate the Waiting Game with Single Number Reach

by Erik Nachbahr June 13th
Have you ever waited for an important call from a potentially important customer, only to miss it when the call finally comes through? Nothing is more aggr…
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Helion Issues New Warning to Auto Dealerships: Hackers Targeting Social Media Posts, Don't Click!

by Erik Nachbahr June 12th

Helion Issues New Warning to Auto Dealerships: Hackers Targeting Social Media Posts, Don't Click!

by Erik Nachbahr June 12th
Timonium, MD -- June 12th, 2016 -- Helion Automotive Technologies, a leading provider of information technology (IT) solutions for auto and truck deal…
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This Overlooked Tool is Guaranteed to Improve Your Customers' Experience

by Erik Nachbahr May 16th

This Overlooked Tool is Guaranteed to Improve Your Customers' Experience

by Erik Nachbahr May 16th
If you're like most dealers when I say the term 'collaboration tool,' you may have no idea what I'm talking about. However, when I say the …
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EY Announces Erik Nachbahr of Helion Technologies as Entrepreneur Of The Year® 2017 Finalist

by Erik Nachbahr May 9th

EY Announces Erik Nachbahr of Helion Technologies as Entrepreneur Of The Year® 2017 Finalist

by Erik Nachbahr May 9th
Baltimore, MD, May 9th, 2017 – EY today announced that Erik Nachbahr, President and founder of Helion Automotive Technologies, is a finalist for the …
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5 Tech Upgrades Your Dealership Needs to Sell Cars Online

by Erik Nachbahr April 11th

5 Tech Upgrades Your Dealership Needs to Sell Cars Online

by Erik Nachbahr April 11th
A recent article in Automotive News states the era of online car sales has arrived. Some dealerships already offer customers the ability to transact most, …
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Is Someone Stealing Your Leads? Why You May Never Know.

by Erik Nachbahr March 21st

Is Someone Stealing Your Leads? Why You May Never Know.

by Erik Nachbahr March 21st
While I was at NADA this year, I ran into a dealer who told me that he had recently discovered something very upsetting. An ex-salesperson who went to work…
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Helion Automotive Technologies Issues Security Recommendations for Customer Data Breaches

by Erik Nachbahr March 13th

Helion Automotive Technologies Issues Security Recommendations for Customer Data Breaches

by Erik Nachbahr March 13th
Timonium, MD – March 13th, 2017-- Helion Automotive Technologies, a leading Information Technology (IT) Managed Services Provider, today issued proac…
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6 Things You Should Know About Your PC

by Erik Nachbahr February 14th

6 Things You Should Know About Your PC

by Erik Nachbahr February 14th
A PC is arguably the most important tool you use on a daily basis. It's used to communicate with customers and your colleagues. It's used to store …
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Helion Automotive Technologies Announces New Office Location in Dallas, TX

by Erik Nachbahr January 23rd

Helion Automotive Technologies Announces New Office Location in Dallas, TX

by Erik Nachbahr January 23rd
IT Provider is Hiring Staff to Service Auto & Trucking Dealerships Nationwide Timonium, MD – January 23rd, 2017-- Helion Automotive Technologi…
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Get Ready: Artificial Intelligence is Coming to Your Dealership

by Erik Nachbahr January 18th

Get Ready: Artificial Intelligence is Coming to Your Dealership

by Erik Nachbahr January 18th
If you watched any TV over the holidays, you probably saw the commercials for Amazon Echo, affectionately known as Alexa, and for Google Home. These device…
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Helion Releases Free eBook for Auto Dealers: Three Service Department Pain Points, Solved!

by Erik Nachbahr January 16th

Helion Releases Free eBook for Auto Dealers: Three Service Department Pain Points, Solved!

by Erik Nachbahr January 16th
How Faulty IT Infrastructures are Causing Dealerships to Lose Revenue, Lose Customers and Lose Employee Buy-In Timonium, MD – January 16th, 2017--…
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Helion Celebrates 20th Anniversary, Helping Auto Dealers with Proactive IT Strategies

by Erik Nachbahr January 11th

Helion Celebrates 20th Anniversary, Helping Auto Dealers with Proactive IT Strategies

by Erik Nachbahr January 11th
Timonium, MD – January 11th, 2017-- Helion Automotive Technologies announced today it's celebrating the company's 20th anniversary. For 20 ye…
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Protect Customer Data and Bank Accounts with Two-Factor Authentication

by Erik Nachbahr January 5th

Protect Customer Data and Bank Accounts with Two-Factor Authentication

by Erik Nachbahr January 5th
Cybersecurity is more than just a buzzword that's hanging over from the election. This issue is a real threat to every small business, including dealer…
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Helion Issues Top Five IT Priorities and Recommendations for Auto Dealers in 2017

by Erik Nachbahr Dec 12, 2016

Helion Issues Top Five IT Priorities and Recommendations for Auto Dealers in 2017

by Erik Nachbahr Dec 12, 2016
Timonium, MD – December 12th, 2016-- Helion Automotive Technologies, a leading provider of information technology (IT) solutions for auto dealers, to…
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A Simple Checklist To Prevent Employee Theft

by Erik Nachbahr Dec 7, 2016

A Simple Checklist To Prevent Employee Theft

by Erik Nachbahr Dec 7, 2016
Here's a scenario that unfortunately many dealers are familiar with: your star salesperson is poached by the competition. To add insult to injury, the …
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Seven Call Stats That Every Dealer Needs to Know

by Erik Nachbahr Nov 21, 2016

Seven Call Stats That Every Dealer Needs to Know

by Erik Nachbahr Nov 21, 2016
My friends at CallRevu are allowing me to share some interesting statistics from their most recent 2 million call report. This quarterly report aggregates …
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The Insurance Your Dealership Needs, But Probably Doesn't Have

by Erik Nachbahr Oct 25, 2016

The Insurance Your Dealership Needs, But Probably Doesn't Have

by Erik Nachbahr Oct 25, 2016
Insurance is one of those business costs we all hate paying every month, until the day we actually need it. I'm not an insurance expert so I don't …
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Balise Auto Group Expands with Help From Helion Automotive Technologies' IT Improvements

by Erik Nachbahr Oct 17, 2016

Balise Auto Group Expands with Help From Helion Automotive Technologies' IT Improvements

by Erik Nachbahr Oct 17, 2016
Helion's expertise and scalability of services allows auto group to focus on core business and improve customer experience as it acquires four new deal…
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95% of Dealers Leave This Back Door Open

by Erik Nachbahr Oct 11, 2016

95% of Dealers Leave This Back Door Open

by Erik Nachbahr Oct 11, 2016
When you're busy working on your computer, what do you do when you see a little pop-up message notifying you that it's time to download an update? …
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Helion's Nachbahr Reveals Five Reasons Why Call Flow Becomes Disrupted & How to Handle at AICPA

by Erik Nachbahr Sep 26, 2016

Helion's Nachbahr Reveals Five Reasons Why Call Flow Becomes Disrupted & How to Handle at AICPA

by Erik Nachbahr Sep 26, 2016
Timonium, MD – September 26th, 2016-- Helion Automotive Technologies, a leading provider of information techology (IT) solutions for auto dealers, an…
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43% of Small Businesses Have Been Phished: Is Your Dealership Next?

by Erik Nachbahr Sep 20, 2016

43% of Small Businesses Have Been Phished: Is Your Dealership Next?

by Erik Nachbahr Sep 20, 2016
In the last 12 months 43% of Small to Mid-Size Businesses (SMBs) experienced a successful phishing attack, according to a July 2016 report titled IT Securi…
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Auto Dealers Under Imminent Threat of Security Breaches, Helion Technologies Announces

by Erik Nachbahr Aug 22, 2016

Auto Dealers Under Imminent Threat of Security Breaches, Helion Technologies Announces

by Erik Nachbahr Aug 22, 2016
Timonium, MD – August 22nd, 2016-- Helion Technologies announced today that 75 percent of small businesses have experienced security breaches in the …
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Are You a Software Pirate and Don't Even Know It?

by Erik Nachbahr Aug 9, 2016

Are You a Software Pirate and Don't Even Know It?

by Erik Nachbahr Aug 9, 2016
If you're like most people, you probably use your Microsoft Office programs on a daily basis and don't even think about it. But if your dealership …
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Don't Let Your Employees Bring Personal Devices to Work

by Erik Nachbahr Jul 13, 2016

Don't Let Your Employees Bring Personal Devices to Work

by Erik Nachbahr Jul 13, 2016
Imagine that you are applying for a loan at a bank. As you sit there with the loan officer, you notice that she is using a laptop with an American Ninja st…
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Helion Automotive Technologies Receives Partner Certification from ShoreTel

by Erik Nachbahr Jun 27, 2016

Helion Automotive Technologies Receives Partner Certification from ShoreTel

by Erik Nachbahr Jun 27, 2016
Timonium, MD – June 27th, 2016-- Helion Automotive Technologies announced today it has received a UCSE Tier 1 Support Certification from ShoreTel, a …
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How to Stop Vendor Finger Pointing

by Erik Nachbahr Jun 14, 2016

How to Stop Vendor Finger Pointing

by Erik Nachbahr Jun 14, 2016
One of the most common frustrations I hear from dealership employees is vendor finger pointing. Have you ever experienced anything like this?   …
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Ransomware Attacks on the Rise: What Every Dealer Needs to Know

by Erik Nachbahr May 19, 2016

Ransomware Attacks on the Rise: What Every Dealer Needs to Know

by Erik Nachbahr May 19, 2016
Imagine coming into work one day, firing up your computer and seeing the following message pop up onto your screen:   Your files have been encry…
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Get Ready, the Cheese is Moving Again!

by Erik Nachbahr Apr 27, 2016

Get Ready, the Cheese is Moving Again!

by Erik Nachbahr Apr 27, 2016
The well-known book Who Moved My Cheese tells a story about change; how change is inevitable and how we all need to adapt and adjust our attitudes to chang…
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Rosner Auto Group Retains Helion Technologies to Aid with Transition and Ongoing IT Services

by Erik Nachbahr Apr 25, 2016

Rosner Auto Group Retains Helion Technologies to Aid with Transition and Ongoing IT Services

by Erik Nachbahr Apr 25, 2016
Timonium, MD -- April 25th, 2016 -- Helion Technologies, a leading provider of information technology (IT) solutions for auto and truck dealers, annou…
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Live Video Walkthroughs: The Next Big Thing in Car Sales?

by Erik Nachbahr Apr 14, 2016

Live Video Walkthroughs: The Next Big Thing in Car Sales?

by Erik Nachbahr Apr 14, 2016
The growing importance of video as a way to engage customers is difficult to deny. According to a think with Google report, video walkthroughs are one of t…
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Summit Truck Group Retains Helion Technologies as Managed Services Provider

by Erik Nachbahr Apr 1, 2016

Summit Truck Group Retains Helion Technologies as Managed Services Provider

by Erik Nachbahr Apr 1, 2016
Las Vegas, NV -- April 1st, 2016 -- Helion Technologies, a leading provider of information technology (IT) solutions for auto and truck dealers, annou…
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Helion Releases Free eBook: Five Technology Musts to Drive Auto Dealer Sales & Service Revenue

by Erik Nachbahr Mar 29, 2016

Helion Releases Free eBook: Five Technology Musts to Drive Auto Dealer Sales & Service Revenue

by Erik Nachbahr Mar 29, 2016
Timonium, MD -- March 28th, 2016-- Helion Automotive Technologies, a leading provider of information technology (IT) solutions for auto dealers, …
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The Biggest Security Threat to Auto Dealerships is the Employees, Warns Helion

by Erik Nachbahr Mar 24, 2016

The Biggest Security Threat to Auto Dealerships is the Employees, Warns Helion

by Erik Nachbahr Mar 24, 2016
Timonium, MD – March 21st, 2016-- Helion Automotive Technologies, a leading provider of information technology (IT) solutions to auto dealerships, wa…
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Four Amazing Internet Facts and How They Affect Your Dealership

by Erik Nachbahr Mar 24, 2016

Four Amazing Internet Facts and How They Affect Your Dealership

by Erik Nachbahr Mar 24, 2016
The world of technology is changing fast; here's what dealers need to know:   1) In 2015, there were 18.2 billion devices connected to the I…
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Raise Your Hand if You've Ever Done This While on a Conference Call

by Erik Nachbahr Feb 25, 2016

Raise Your Hand if You've Ever Done This While on a Conference Call

by Erik Nachbahr Feb 25, 2016
Checked emails. Scrolled through your Facebook feed. Ate breakfast. Read news headlines. Took a nap. Paid bills. Played a video game. Filed your nails.  …
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Seven Mistakes Employees Make That Could Cost You Millions

by Erik Nachbahr Feb 11, 2016

Seven Mistakes Employees Make That Could Cost You Millions

by Erik Nachbahr Feb 11, 2016
Recently an auto dealership experienced an all-too-common security breach. An employee in the accounting department received an email from someone who he t…
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Is This the Red-Headed Stepchild of Your Dealership?

by Erik Nachbahr Jan 26, 2016

Is This the Red-Headed Stepchild of Your Dealership?

by Erik Nachbahr Jan 26, 2016
We all know that feeling when you walk into an auto dealership that's on top of its game. The interior is gleaming. The exterior is impeccable. The service…
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How Does Your Dealership Give Back During the Holiday Season?

by Erik Nachbahr Dec 22, 2015

How Does Your Dealership Give Back During the Holiday Season?

by Erik Nachbahr Dec 22, 2015
Seven years ago I became involved with an organization called The Family Tree, a statewide organization based in Baltimore. The Family Tree is a non-profit…
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10 Tips to Extend the Battery Life of Your Mobile Tablets

by Erik Nachbahr Dec 2, 2015

10 Tips to Extend the Battery Life of Your Mobile Tablets

by Erik Nachbahr Dec 2, 2015
Mobile tablets are great for streamlining processes and increasing productivity; that is, until the battery dies just before the afternoon rush begins. Eve…
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