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Erik Nachbahr, CISSP

Erik Nachbahr, CISSP President

Erik Nachbahr, CISSP Blog Posts

Resolving Vendor Finger Pointing [VIDEO]

Resolving Vendor Finger Pointing [VIDEO]

In this video blog, Helion Founder & President Erik Nachbahr shares how dealers can resolve circumstances in which they have vendors blaming other …

Windows 7 End of Life is Coming

Windows 7 End of Life is Coming

Is your dealership still using the Windows 7 operating system? As of January 2020, Microsoft is discontinuing all support for Windows 7, which means they w…

How to Evaluate IT Solutions for Your Dealership [VIDEO]

How to Evaluate IT Solutions for Your Dealership [VIDEO]

Helion Technologies Founder & President Erik Nachbahr shares some tips on what dealerships should be looking for in an IT solution for their dealer…

Helion Technologies Becomes a CIS SecureSuite Member

Helion Technologies Becomes a CIS SecureSuite Member

Timonium, MD –­ May 21, 2019 –­ Helion Technologies today announced it has become a CIS SecureSuite® member. Through this membershi…

Is Your Customer Data Safe?

Is Your Customer Data Safe?

Consumer data privacy concerns are constantly in the news. Growing pressure on lawmakers to do something has resulted in a wave of new consumer privacy leg…

Helion Presents Free Cybersecurity Online Webinar

Helion Presents Free Cybersecurity Online Webinar

Learn how to protect your customer data, bank accounts & reputation Wednesday, May 15 at 2 pm EST Timonium, MD –­ May 2, 2019 –&s…

Helion Partners with CNCDA to Educate Dealers on Privacy Act Compliance

Helion Partners with CNCDA to Educate Dealers on Privacy Act Compliance

Timonium, MD –­ April 30, 2019 –­ Helion Technologies has partnered with the California New Car Dealers Association (CNCDA) to educate …

Protect Your Dealership From Phishing [VIDEO]

Protect Your Dealership From Phishing [VIDEO]

In this video blog, Erik Nachbahr shares why it is important to protect your dealership from phishing attacks. …

Are You Dodging Bullets with Your IT Strategy?

Are You Dodging Bullets with Your IT Strategy?

Recently I talked to a dealer whose internal information technology (IT) person had quit suddenly after receiving another job offer. The dealer scrambled t…

Is Your Computer Software Costing You Millions Due to Your Employees? [VIDEO]

Is Your Computer Software Costing You Millions Due to Your Employees? [VIDEO]

Erik Nachbahr explains why employees could be endangering dealerships through improper use of computer software. …

Anatomy of a Phishing Attack

Anatomy of a Phishing Attack

Do you believe your dealership is safe from phishing attacks? Here are two actual incidents that occurred at dealerships as a result of successful phishing…

Your Business Depends on a Reliable IT Infrastructure [VIDEO]

Your Business Depends on a Reliable IT Infrastructure [VIDEO]

Helion Founder & President Erik Nachbahr shares why a dealership's IT infrastructure is critical to its business in this video blog. …

How to Buy a Phone System

How to Buy a Phone System

The process of purchasing a phone system is not to be taken lightly. Phone calls into dealerships outnumber Internet leads by four to one, and many studies…

5 Tips to Prevent Phishing Attacks

5 Tips to Prevent Phishing Attacks

Phishing is the practice of sending targeted emails designed to lure employees into a number of actions, such as entering login credentials, credit card in…

Helion Offers Security Awareness Training for Auto Dealerships

Helion Offers Security Awareness Training for Auto Dealerships

New Solution builds a "Human Firewall" that Reduces Risk of Phishing Attacks from 27% to 2% Timonium, MD –­ January 7, 2019 –…

3 Lines of Defense Against Cyber Attacks

3 Lines of Defense Against Cyber Attacks

How confident are you that your dealership can withstand a cyber attack? In my experience, most dealers underestimate the threat of attack and overestimate…

Should You Upgrade to Microsoft 2019?

Should You Upgrade to Microsoft 2019?

Microsoft has released Office 2019, the newest version of its desktop suite of applications that most dealership employees use on a daily basis; including …

A Dealer's Guide to Cyber Security: Part 4

A Dealer's Guide to Cyber Security: Part 4

In Part 1 of this series I discussed the growing threats and consequences of cyber security attacks. In Part 2 I reviewed the most common methods used by c…

Why your dealership needs dedicated IT support services

Why your dealership needs dedicated IT support services

Auto dealerships are independent businesses, with careful financial management separating success from failure and limited internal teams delivering result…

Helion Automotive Technologies Ranked #65 Out of 501 Top Managed Services Providers in the World

Helion Automotive Technologies Ranked #65 Out of 501 Top Managed Services Providers in the World

Baltimore, MD – June 28th, 2018 – Helion Automotive Technologies, the retail automotive industry’s lea…

When is the last time you updated your dealership’s IT security?

When is the last time you updated your dealership’s IT security?

Cybersecurity is simultaneously one of the most important areas of focus for auto dealerships and one of the easiest to overlook. It's vital because a …

A Dealer's Guide to Cyber Security: Part 3

A Dealer's Guide to Cyber Security: Part 3

In Part 1 of this series I discussed the growing threats and consequences of cyber security attacks. In Part 2 I reviewed the most common methods used by c…

A Dealer's Guide to Cyber Security: Part 2

A Dealer's Guide to Cyber Security: Part 2

If the threat of cyber attacks isn't keeping you up at night, perhaps it should. Somewhere, I guarantee there are cyber criminals lying awake at night …

Helion and Dealertrack to Co-Present Data Security Session at DrivingSales Executive Summit

Helion and Dealertrack to Co-Present Data Security Session at DrivingSales Executive Summit

Timonium, MD –­ October 10, 2017 –­ Helion Automotive Technologies, the retail automotive industry's leading Information Technology…

Helion's Erik Nachbahr To Address Security Risks and Prevention at AICPA, NCM Mega-Dealer Group

Helion's Erik Nachbahr To Address Security Risks and Prevention at AICPA, NCM Mega-Dealer Group

Timonium, MD – October 2, 2016-- Helion Automotive Technologies, a leading provider of information technology (IT) solutions for auto dealers, announ…

A Dealer's Guide to Cyber Security: Part 1

A Dealer's Guide to Cyber Security: Part 1

While the topic of cyber security may seem technical in nature, at its core it's a business issue that every dealer needs to understand. Today we are a…

Would You Like a Latte with Your Software Update?

Would You Like a Latte with Your Software Update?

Connected cars are officially here. The 2018 Honda Odyssey minivan is just one example of how this technology is turning vehicles into traveling entertainm…

Why Your Customers Don't Want to Talk to You

Why Your Customers Don't Want to Talk to You

Is there someone in your family who hardly ever answers the phone, but will almost always respond to a text? Don't take it personally. This same person…

Helion Automotive Technologies Welcomes Tracey Reyes as New Director of Marketing

Helion Automotive Technologies Welcomes Tracey Reyes as New Director of Marketing

Timonium, MD –­ July 18th, 2017 –­ Helion Automotive Technologies, the retail automotive industry's leading Information Technology …

Helion Automotive Technologies Ranked #69 Out of 501 Top Managed Services Providers in the World

Helion Automotive Technologies Ranked #69 Out of 501 Top Managed Services Providers in the World

Timonium, MD –­ July 10th, 2017 –­ Helion Automotive Technologies, the retail automotive industry's leading Information Technology …

Helion Automotive Technologies Welcomes Tracey Reyes as New Director of Marketing

Helion Automotive Technologies Welcomes Tracey Reyes as New Director of Marketing

Timonium, MD –­ July 17th, 2017 –­ Helion Automotive Technologies, the retail automotive industry's leading Information Technology …

Eliminate the Waiting Game with Single Number Reach

Eliminate the Waiting Game with Single Number Reach

Have you ever waited for an important call from a potentially important customer, only to miss it when the call finally comes through? Nothing is more aggr…

Helion Issues New Warning to Auto Dealerships: Hackers Targeting Social Media Posts, Don't Click!

Helion Issues New Warning to Auto Dealerships: Hackers Targeting Social Media Posts, Don't Click!

Timonium, MD -- June 12th, 2016 -- Helion Automotive Technologies, a leading provider of information technology (IT) solutions for auto and truck deal…

This Overlooked Tool is Guaranteed to Improve Your Customers' Experience

This Overlooked Tool is Guaranteed to Improve Your Customers' Experience

If you're like most dealers when I say the term 'collaboration tool,' you may have no idea what I'm talking about. However, when I say the …

EY Announces Erik Nachbahr of Helion Technologies as Entrepreneur Of The Year® 2017 Finalist

EY Announces Erik Nachbahr of Helion Technologies as Entrepreneur Of The Year® 2017 Finalist

Baltimore, MD, May 9th, 2017 – EY today announced that Erik Nachbahr, President and founder of Helion Automotive Technologies, is a finalist for the …

5 Tech Upgrades Your Dealership Needs to Sell Cars Online

5 Tech Upgrades Your Dealership Needs to Sell Cars Online

A recent article in Automotive News states the era of online car sales has arrived. Some dealerships already offer customers the ability to transact most, …

Is Someone Stealing Your Leads? Why You May Never Know.

Is Someone Stealing Your Leads? Why You May Never Know.

While I was at NADA this year, I ran into a dealer who told me that he had recently discovered something very upsetting. An ex-salesperson who went to work…

Helion Automotive Technologies Issues Security Recommendations for Customer Data Breaches

Helion Automotive Technologies Issues Security Recommendations for Customer Data Breaches

Timonium, MD – March 13th, 2017-- Helion Automotive Technologies, a leading Information Technology (IT) Managed Services Provider, today issued proac…

6 Things You Should Know About Your PC

6 Things You Should Know About Your PC

A PC is arguably the most important tool you use on a daily basis. It's used to communicate with customers and your colleagues. It's used to store …

Helion Automotive Technologies Announces New Office Location in Dallas, TX

Helion Automotive Technologies Announces New Office Location in Dallas, TX

IT Provider is Hiring Staff to Service Auto & Trucking Dealerships Nationwide Timonium, MD – January 23rd, 2017-- Helion Automotive Technologi…

Get Ready: Artificial Intelligence is Coming to Your Dealership

Get Ready: Artificial Intelligence is Coming to Your Dealership

If you watched any TV over the holidays, you probably saw the commercials for Amazon Echo, affectionately known as Alexa, and for Google Home. These device…

Helion Releases Free eBook for Auto Dealers: Three Service Department Pain Points, Solved!

Helion Releases Free eBook for Auto Dealers: Three Service Department Pain Points, Solved!

How Faulty IT Infrastructures are Causing Dealerships to Lose Revenue, Lose Customers and Lose Employee Buy-In Timonium, MD – January 16th, 2017--…

Helion Celebrates 20th Anniversary, Helping Auto Dealers with Proactive IT Strategies

Helion Celebrates 20th Anniversary, Helping Auto Dealers with Proactive IT Strategies

Timonium, MD – January 11th, 2017-- Helion Automotive Technologies announced today it's celebrating the company's 20th anniversary. For 20 ye…

Protect Customer Data and Bank Accounts with Two-Factor Authentication

Protect Customer Data and Bank Accounts with Two-Factor Authentication

Cybersecurity is more than just a buzzword that's hanging over from the election. This issue is a real threat to every small business, including dealer…

Helion Issues Top Five IT Priorities and Recommendations for Auto Dealers in 2017

Helion Issues Top Five IT Priorities and Recommendations for Auto Dealers in 2017

Timonium, MD – December 12th, 2016-- Helion Automotive Technologies, a leading provider of information technology (IT) solutions for auto dealers, to…

A Simple Checklist To Prevent Employee Theft

A Simple Checklist To Prevent Employee Theft

Here's a scenario that unfortunately many dealers are familiar with: your star salesperson is poached by the competition. To add insult to injury, the …

Seven Call Stats That Every Dealer Needs to Know

Seven Call Stats That Every Dealer Needs to Know

My friends at CallRevu are allowing me to share some interesting statistics from their most recent 2 million call report. This quarterly report aggregates …

The Insurance Your Dealership Needs, But Probably Doesn't Have

The Insurance Your Dealership Needs, But Probably Doesn't Have

Insurance is one of those business costs we all hate paying every month, until the day we actually need it. I'm not an insurance expert so I don't …

Balise Auto Group Expands with Help From Helion Automotive Technologies' IT Improvements

Balise Auto Group Expands with Help From Helion Automotive Technologies' IT Improvements

Helion's expertise and scalability of services allows auto group to focus on core business and improve customer experience as it acquires four new deal…

95% of Dealers Leave This Back Door Open

95% of Dealers Leave This Back Door Open

When you're busy working on your computer, what do you do when you see a little pop-up message notifying you that it's time to download an update? …

Helion's Nachbahr Reveals Five Reasons Why Call Flow Becomes Disrupted & How to Handle at AICPA

Helion's Nachbahr Reveals Five Reasons Why Call Flow Becomes Disrupted & How to Handle at AICPA

Timonium, MD – September 26th, 2016-- Helion Automotive Technologies, a leading provider of information techology (IT) solutions for auto dealers, an…

43% of Small Businesses Have Been Phished: Is Your Dealership Next?

43% of Small Businesses Have Been Phished: Is Your Dealership Next?

In the last 12 months 43% of Small to Mid-Size Businesses (SMBs) experienced a successful phishing attack, according to a July 2016 report titled IT Securi…

Auto Dealers Under Imminent Threat of Security Breaches, Helion Technologies Announces

Auto Dealers Under Imminent Threat of Security Breaches, Helion Technologies Announces

Timonium, MD – August 22nd, 2016-- Helion Technologies announced today that 75 percent of small businesses have experienced security breaches in the …

Are You a Software Pirate and Don't Even Know It?

Are You a Software Pirate and Don't Even Know It?

If you're like most people, you probably use your Microsoft Office programs on a daily basis and don't even think about it. But if your dealership …

Don't Let Your Employees Bring Personal Devices to Work

Don't Let Your Employees Bring Personal Devices to Work

Imagine that you are applying for a loan at a bank. As you sit there with the loan officer, you notice that she is using a laptop with an American Ninja st…

Helion Automotive Technologies Receives Partner Certification from ShoreTel

Helion Automotive Technologies Receives Partner Certification from ShoreTel

Timonium, MD – June 27th, 2016-- Helion Automotive Technologies announced today it has received a UCSE Tier 1 Support Certification from ShoreTel, a …

How to Stop Vendor Finger Pointing

How to Stop Vendor Finger Pointing

One of the most common frustrations I hear from dealership employees is vendor finger pointing. Have you ever experienced anything like this?   …

Ransomware Attacks on the Rise: What Every Dealer Needs to Know

Ransomware Attacks on the Rise: What Every Dealer Needs to Know

Imagine coming into work one day, firing up your computer and seeing the following message pop up onto your screen:   Your files have been encry…

Get Ready, the Cheese is Moving Again!

Get Ready, the Cheese is Moving Again!

The well-known book Who Moved My Cheese tells a story about change; how change is inevitable and how we all need to adapt and adjust our attitudes to chang…

Rosner Auto Group Retains Helion Technologies to Aid with Transition and Ongoing IT Services

Rosner Auto Group Retains Helion Technologies to Aid with Transition and Ongoing IT Services

Timonium, MD -- April 25th, 2016 -- Helion Technologies, a leading provider of information technology (IT) solutions for auto and truck dealers, annou…

Live Video Walkthroughs: The Next Big Thing in Car Sales?

Live Video Walkthroughs: The Next Big Thing in Car Sales?

The growing importance of video as a way to engage customers is difficult to deny. According to a think with Google report, video walkthroughs are one of t…

Summit Truck Group Retains Helion Technologies as Managed Services Provider

Summit Truck Group Retains Helion Technologies as Managed Services Provider

Las Vegas, NV -- April 1st, 2016 -- Helion Technologies, a leading provider of information technology (IT) solutions for auto and truck dealers, annou…

Helion Releases Free eBook: Five Technology Musts to Drive Auto Dealer Sales & Service Revenue

Helion Releases Free eBook: Five Technology Musts to Drive Auto Dealer Sales & Service Revenue

Timonium, MD -- March 28th, 2016-- Helion Automotive Technologies, a leading provider of information technology (IT) solutions for auto dealers, …

The Biggest Security Threat to Auto Dealerships is the Employees, Warns Helion

The Biggest Security Threat to Auto Dealerships is the Employees, Warns Helion

Timonium, MD – March 21st, 2016-- Helion Automotive Technologies, a leading provider of information technology (IT) solutions to auto dealerships, wa…

Four Amazing Internet Facts and How They Affect Your Dealership

Four Amazing Internet Facts and How They Affect Your Dealership

The world of technology is changing fast; here's what dealers need to know:   1) In 2015, there were 18.2 billion devices connected to the I…

Raise Your Hand if You've Ever Done This While on a Conference Call

Raise Your Hand if You've Ever Done This While on a Conference Call

Checked emails. Scrolled through your Facebook feed. Ate breakfast. Read news headlines. Took a nap. Paid bills. Played a video game. Filed your nails.  …

Seven Mistakes Employees Make That Could Cost You Millions

Seven Mistakes Employees Make That Could Cost You Millions

Recently an auto dealership experienced an all-too-common security breach. An employee in the accounting department received an email from someone who he t…

Is This the Red-Headed Stepchild of Your Dealership?

Is This the Red-Headed Stepchild of Your Dealership?

We all know that feeling when you walk into an auto dealership that's on top of its game. The interior is gleaming. The exterior is impeccable. The service…

How Does Your Dealership Give Back During the Holiday Season?

How Does Your Dealership Give Back During the Holiday Season?

Seven years ago I became involved with an organization called The Family Tree, a statewide organization based in Baltimore. The Family Tree is a non-profit…

10 Tips to Extend the Battery Life of Your Mobile Tablets

10 Tips to Extend the Battery Life of Your Mobile Tablets

Mobile tablets are great for streamlining processes and increasing productivity; that is, until the battery dies just before the afternoon rush begins. Eve…

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