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Pros: I really like their results and the knowledge and experience they bring to the table when working with keyword results. Great service!
Pros: Getting the material to the right people
Cons: Something that could be improved is...
Pros: Getting the mail out on schedule
Cons: This company really needs help with following through on their promises. I had an issue with our rep not doing what she promised ( shipping out the incentive product in time). Because of this failure to follow through, our dealership looked bad and lost credibility in our local community. I emailed the senior staff of the company about my concern. The president Mr. Fitzpatrick responded but acknowledged that he didn't read my email. So after explaining my concerns (again) to him he proceeded to berate me and tell me I didn't know what I was doing even though I've been hosting these sales for more than a decade. Instead of offering an apology and a fix, he was more comfortable going 'old car dog' on me. He was much more comfortable talking over me and accusing me of being unreasonable than attempting to work with me to resolve their misstep. The age of transparency and partnership is still decades away with this company. Force Marketing definitely has a dual meaning and desperately needs new leadership.
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