Lots of dealers are up in arms about the recent change to paid listings on Craigslist, and everyone is in a frenzy to figure out what's going on. Check out this quick video to hear the truth about Craigslist and any possible integrations:

Lots of dealers are up in arms about the recent change to paid listings on Craigslist, and everyone is in a frenzy to figure out what's going on. Check out this quick video to hear the truth about Craigslist and any possible integrations:

AutoRevo has undergone a significant management change, and the company is taking a new turn for enhanced productivity. Several important office policies have been updated to help allow for a more productive and customer-friendly work environment.  If our employees are happy and productive, we know that our customers will feel the benefits.

We know there will be some questions about the change, so we created a quick video to explain all the details about the management update:

AutoRevo has undergone a significant management change, and the company is taking a new turn for enhanced productivity. Several important office policies have been updated to help allow for a more productive and customer-friendly work environment.  If our employees are happy and productive, we know that our customers will feel the benefits.

We know there will be some questions about the change, so we created a quick video to explain all the details about the management update:

One question we hear from auto dealers all the time is “Why don’t I rank higher in Google?” Most business owners don’t understand how Google (or other search engines) work or why their sites don’t show up higher in search results. When you start looking at local results, it can get confusing quickly – and the top ranking results don’t always make sense if you don’t understand how the search engines calculate the results.

Let’s start with a 10,000 foot view. At the most basic level, Google is dedicated to serving up the most relevant results possible to any search query entered. Think about how Google makes its money. Pay Per Click (PPC) ads, right? If Google didn’t provide accurate search results, users would flock to other more reliable search engines… and with less people using the site, there are less clicks on PPC ads – which means less money in their coffers. So Google’s entire revenue stream hinges on providing awesome results so that people will continue to use it.

When someone enters a search on Google, it tries to provide the most relevant results to that question, based on information that it has in its massive servers. To get the information into the servers so that calculations can be run, Google uses automated programs called “spiders” to explore websites and examine the content found. Once the websites have been crawled, algorithms are used to determine how the content on each website relates to possible search queries.

Important Signals Used For Ranking

There are hundreds of signals used by the algorithms, all weighted differently. While no one outside of Google knows exactly what goes into the algorithm, constant testing has shown us what some of the more important signals are. To be relevant for a certain search phrase, your website needs:

• The keyword phrase in the title tag
• The keyword phrase in the H1 heading
• The keyword phrase in the page text
• They keyword phrase in the alt text of an image

These are common sense – if you’re not talking about a certain subject on your website, you’re not going to come up in search results for that subject. A great example of this is the age-old debate about using “pre-owned vehicles” instead of “used cars” (I wrote a great blog post about this if you’d like more info). Basically, if you use the phrase “pre-owned vehicles” because you think it sounds better, you’re not going to show up in searches for “used cars” because you don’t have the phrase “used cars” anywhere on your website.

You also have to look at the scope of your search. A search for “used cars New Jersey” is going to be much more competitive than a local search for “used cars South River.” Instead of competing against local dealers, you’ve got every dealer in the state fighting for the 10 spots on page one. You’ve got to optimize for variations on keywords as well, since people won’t always search using the same phrases.

Links to your website are another extremely powerful signal. Google looks at links to your site as “votes” that you have useful content. More links usually means higher rankings. With recent updates to the algorithm, Google has placed less value on the overall quantity of links and more value on the relevancy of links. In other words, a link from a plumber 3 states away won’t count as much for your dealership as a link from a local automotive blogger.

Citations are another important off-site signal for local rankings. Citations are mentions of your dealership’s name, address, and phone number on another website (usually without a link).

Why Is The Guy Across Town Ranking Higher?

This is another question we hear all the time. You do a simple search on Google and not only do you not show up on page one, your competitor across down does… and he’s got an awful website. You know he’s not doing any SEO, but there he sits, near the top of the page.

While it could be any number of factors, it’s most likely one (or a combination) of these:

Your competitor has more links

It really could be as simple as the number of links he’s got pointed to his website. Head over to opensiteexplorer.org and run a quick test. Enter your domain name, and then add your competitor so you can compare results. Look at the Domain Authority – this number represents the predicted “strength” of a website, compared to all other websites, on a scale of 0-100. The example below is a real-world example, looking at a car dealer in New Jersey and a few competitors. Notice how the dealer on the right has a higher Domain Authority – and he also has a substantially higher number of inbound links. Since the dealer on the right has nearly 10 times the number of links, it’s easy to figure out why he’s ranking higher.

Your competitor has more citations

While they’re not as powerful as links, citations are still a very strong signal for local rankings. It’s entirely possible that your competitor simply has more citations than you do. Check your site on getlisted.org – it’s a good starting point for local citation sources. If you want to get more advanced, use Whitespark’s Local Citation Finder (it costs money, but it’s very affordable and worth the cost). Again, run a comparison against your competitor and see how you stack up.

Your competitor has an older domain name

We often hear the “Why don’t I rank?” question from new dealerships. The age of your domain name matters. It can take several months for a brand new site to get indexed fully. Also, age is a factor in citations and links – the longer a site has been around, the more likely it is that it has inbound links and various citations. If you’ve got a new dealership, make sure you use getlisted.org, make sure you claim your location on Google+ Local, Yahoo! Local, and Bing Local.

Your competitor has different inventory

You’ve got to compare apples to apples. The average age of your inventory might be different. You might lean more in the direction of trucks and SUVs, while your competitor sells more highline cars.

Your competitor has more cars

One of the first things we check when we get the “Why does this guy rank higher?” question is the inventory page. If you have 30 cars and your competitor has 100 cars, the odds are much more in his favor. Remember, we’re talking relevancy. If he’s got 3 times the inventory, he’s also got 3 times more pages on his site, and also 3 times the number of listings for all of his exports.

It’s important to realize that none of these are the “silver bullet” – you can’t expect to jump to page one with a simple fix. Many times, it’s a combination of factors that lead to your competitor ranking higher. Google is constantly updating its algorithm, making things even more complicated. Many dealers are still using outdated SEO tactics that haven’t worked in years.

You can’t just throw up a website for your dealership and expect to show up on page one of Google. Those days are long gone. If you want to improve how your site ranks, you’ve got to optimize your site, you’ve got to get links, and you’ve got to get citations. If you’d like help, AutoRevo’s automotive SEO team can take over the strategy and implementation of your SEO efforts. Wouldn’t you rather have an expert in your corner so you don’t have to do it all yourself?

(originally posted over on blog.autorevo.com)

One question we hear from auto dealers all the time is “Why don’t I rank higher in Google?” Most business owners don’t understand how Google (or other search engines) work or why their sites don’t show up higher in search results. When you start looking at local results, it can get confusing quickly – and the top ranking results don’t always make sense if you don’t understand how the search engines calculate the results.

Let’s start with a 10,000 foot view. At the most basic level, Google is dedicated to serving up the most relevant results possible to any search query entered. Think about how Google makes its money. Pay Per Click (PPC) ads, right? If Google didn’t provide accurate search results, users would flock to other more reliable search engines… and with less people using the site, there are less clicks on PPC ads – which means less money in their coffers. So Google’s entire revenue stream hinges on providing awesome results so that people will continue to use it.

When someone enters a search on Google, it tries to provide the most relevant results to that question, based on information that it has in its massive servers. To get the information into the servers so that calculations can be run, Google uses automated programs called “spiders” to explore websites and examine the content found. Once the websites have been crawled, algorithms are used to determine how the content on each website relates to possible search queries.

Important Signals Used For Ranking

There are hundreds of signals used by the algorithms, all weighted differently. While no one outside of Google knows exactly what goes into the algorithm, constant testing has shown us what some of the more important signals are. To be relevant for a certain search phrase, your website needs:

• The keyword phrase in the title tag
• The keyword phrase in the H1 heading
• The keyword phrase in the page text
• They keyword phrase in the alt text of an image

These are common sense – if you’re not talking about a certain subject on your website, you’re not going to come up in search results for that subject. A great example of this is the age-old debate about using “pre-owned vehicles” instead of “used cars” (I wrote a great blog post about this if you’d like more info). Basically, if you use the phrase “pre-owned vehicles” because you think it sounds better, you’re not going to show up in searches for “used cars” because you don’t have the phrase “used cars” anywhere on your website.

You also have to look at the scope of your search. A search for “used cars New Jersey” is going to be much more competitive than a local search for “used cars South River.” Instead of competing against local dealers, you’ve got every dealer in the state fighting for the 10 spots on page one. You’ve got to optimize for variations on keywords as well, since people won’t always search using the same phrases.

Links to your website are another extremely powerful signal. Google looks at links to your site as “votes” that you have useful content. More links usually means higher rankings. With recent updates to the algorithm, Google has placed less value on the overall quantity of links and more value on the relevancy of links. In other words, a link from a plumber 3 states away won’t count as much for your dealership as a link from a local automotive blogger.

Citations are another important off-site signal for local rankings. Citations are mentions of your dealership’s name, address, and phone number on another website (usually without a link).

Why Is The Guy Across Town Ranking Higher?

This is another question we hear all the time. You do a simple search on Google and not only do you not show up on page one, your competitor across down does… and he’s got an awful website. You know he’s not doing any SEO, but there he sits, near the top of the page.

While it could be any number of factors, it’s most likely one (or a combination) of these:

Your competitor has more links

It really could be as simple as the number of links he’s got pointed to his website. Head over to opensiteexplorer.org and run a quick test. Enter your domain name, and then add your competitor so you can compare results. Look at the Domain Authority – this number represents the predicted “strength” of a website, compared to all other websites, on a scale of 0-100. The example below is a real-world example, looking at a car dealer in New Jersey and a few competitors. Notice how the dealer on the right has a higher Domain Authority – and he also has a substantially higher number of inbound links. Since the dealer on the right has nearly 10 times the number of links, it’s easy to figure out why he’s ranking higher.

Your competitor has more citations

While they’re not as powerful as links, citations are still a very strong signal for local rankings. It’s entirely possible that your competitor simply has more citations than you do. Check your site on getlisted.org – it’s a good starting point for local citation sources. If you want to get more advanced, use Whitespark’s Local Citation Finder (it costs money, but it’s very affordable and worth the cost). Again, run a comparison against your competitor and see how you stack up.

Your competitor has an older domain name

We often hear the “Why don’t I rank?” question from new dealerships. The age of your domain name matters. It can take several months for a brand new site to get indexed fully. Also, age is a factor in citations and links – the longer a site has been around, the more likely it is that it has inbound links and various citations. If you’ve got a new dealership, make sure you use getlisted.org, make sure you claim your location on Google+ Local, Yahoo! Local, and Bing Local.

Your competitor has different inventory

You’ve got to compare apples to apples. The average age of your inventory might be different. You might lean more in the direction of trucks and SUVs, while your competitor sells more highline cars.

Your competitor has more cars

One of the first things we check when we get the “Why does this guy rank higher?” question is the inventory page. If you have 30 cars and your competitor has 100 cars, the odds are much more in his favor. Remember, we’re talking relevancy. If he’s got 3 times the inventory, he’s also got 3 times more pages on his site, and also 3 times the number of listings for all of his exports.

It’s important to realize that none of these are the “silver bullet” – you can’t expect to jump to page one with a simple fix. Many times, it’s a combination of factors that lead to your competitor ranking higher. Google is constantly updating its algorithm, making things even more complicated. Many dealers are still using outdated SEO tactics that haven’t worked in years.

You can’t just throw up a website for your dealership and expect to show up on page one of Google. Those days are long gone. If you want to improve how your site ranks, you’ve got to optimize your site, you’ve got to get links, and you’ve got to get citations. If you’d like help, AutoRevo’s automotive SEO team can take over the strategy and implementation of your SEO efforts. Wouldn’t you rather have an expert in your corner so you don’t have to do it all yourself?

(originally posted over on blog.autorevo.com)

If you’ve ever had to deal with verifying your business through Google Places or Google+ Local, you know that the process is pretty painful. Phone calls won’t work with automated phone systems, postcards take forever to arrive or never arrive at all – it’s notoriously chaotic.

Just a few days ago, Google quietly released a new feature that should have business owners across the country doing the happy dance and throwing up fist pumps…

Google now offers phone support for businesses that are having problems with verification.

Yes, you read that correctly…

Google now offers phone support for businesses
that are having problems with verification.

Even better – you’re not going to get stuck with an outsourced support member who barely speaks English. The phone support is staffed by actual US-based Google support employees.

So if you’ve had problems getting verified, here’s how you can reach the new phone support. You’ve got to use the
I’m having a problem verifying my listing(s) troubleshooter
in Google Places for Business.

Once you’re there, select the radio button for “I tried PIN verification for a single listing” and that your status is not “Needs Action.”

Then, select the option for “postcard” and let them know that you waited the required 15 days.

Once you’ve clicked these options, you’ll be given an option to fill out a form or “call us.” When you click the “call us” option, it asks you for your phone number, and Google will call you back immediately.

Obviously, I wanted to test it, so I typed in my digits and almost as soon as I hit submit, the phone rang. An automated voice told me that I was being connected to support, and in just a few short seconds, a friendly guy named Calvin picked up. I didn’t really have a verification issue, but he was very knowledgeable and was able to help me quickly diagnose the data problems we were having with one of our dealers.

IMPORTANT NOTE #1: This phone support is ONLY for verification problems. There are about a bazillion other problems with the Google+ Local system, and they won’t help you with any of those. He WAS able to figure out our issue, and he told me to put his name in my support request so that he could quickly take care of the problem once it was forwarded to him. So it looks like these are actual support staff members, not just phone operators reading a script.

IMPORTANT NOTE #2: This phone support in ONLY for Google+ Local (Google Places) verification issues, not Google+ Business. If you’re having problems merging your +Business page with your +Local page, or if you’re just trying to claim your +Business page, the phone support won’t do anything for you.

Even with those two drawbacks, this is a HUGE step for Google. For once, they actually care about the businesses that rely on their local listings, and they’re making an effort to help navigate their incredibly buggy platform.

If you’ve ever had to deal with verifying your business through Google Places or Google+ Local, you know that the process is pretty painful. Phone calls won’t work with automated phone systems, postcards take forever to arrive or never arrive at all – it’s notoriously chaotic.

Just a few days ago, Google quietly released a new feature that should have business owners across the country doing the happy dance and throwing up fist pumps…

Google now offers phone support for businesses that are having problems with verification.

Yes, you read that correctly…

Google now offers phone support for businesses
that are having problems with verification.

Even better – you’re not going to get stuck with an outsourced support member who barely speaks English. The phone support is staffed by actual US-based Google support employees.

So if you’ve had problems getting verified, here’s how you can reach the new phone support. You’ve got to use the
I’m having a problem verifying my listing(s) troubleshooter
in Google Places for Business.

Once you’re there, select the radio button for “I tried PIN verification for a single listing” and that your status is not “Needs Action.”

Then, select the option for “postcard” and let them know that you waited the required 15 days.

Once you’ve clicked these options, you’ll be given an option to fill out a form or “call us.” When you click the “call us” option, it asks you for your phone number, and Google will call you back immediately.

Obviously, I wanted to test it, so I typed in my digits and almost as soon as I hit submit, the phone rang. An automated voice told me that I was being connected to support, and in just a few short seconds, a friendly guy named Calvin picked up. I didn’t really have a verification issue, but he was very knowledgeable and was able to help me quickly diagnose the data problems we were having with one of our dealers.

IMPORTANT NOTE #1: This phone support is ONLY for verification problems. There are about a bazillion other problems with the Google+ Local system, and they won’t help you with any of those. He WAS able to figure out our issue, and he told me to put his name in my support request so that he could quickly take care of the problem once it was forwarded to him. So it looks like these are actual support staff members, not just phone operators reading a script.

IMPORTANT NOTE #2: This phone support in ONLY for Google+ Local (Google Places) verification issues, not Google+ Business. If you’re having problems merging your +Business page with your +Local page, or if you’re just trying to claim your +Business page, the phone support won’t do anything for you.

Even with those two drawbacks, this is a HUGE step for Google. For once, they actually care about the businesses that rely on their local listings, and they’re making an effort to help navigate their incredibly buggy platform.

The car business is insanely competitive, and dealers are starting to realize that if they're not doing SEO and social media, they're going to get left in the dust. Google is the elephant in the room - you've got to play by Google's rules or suffer the consequences of zero search engine traffic.

If Google were to give you a tool to track how your website was doing and what sort of visitors your site had, wouldn't you want to use it? It did, and it's called Google Analytics. If you're not using it, stop reading right now and go set it up.

What about a dashboard that would tell you if there were any problems on your website that alerted you to any performance issues? It's called Google Webmaster Tools... again, if you're not using it, go set it up.

What if Google gave you a tool that would allow you to completely and totally dominate your competition? We're talking about the proverbial silver bullet here, people... and it exists...

Hold on, hold on - I know what you're thinking. "Google+ is a ghost town" or "Google+ is a failure" - You're thinking that your customers aren't there, so there's no point.

Why +1 Buttons Are Important

If you haven't heard about it yet, Google personalizes search results. If you're logged in to Gmail or Google+, you'll see different search results based on your search history and the influence of your connections. +1s have a DIRECT influence on where a site appears on search results. If a single customer +1s your site, then your site will rank better  in search results of anyone connected to that customer - as far out as second degree connections!

I'm going to type that out again, in bold - just to be sure you're getting it:

If someone gives a +1 to your dealership's website, your site will rank higher in Google search results for anyone that's connected to them, or anyone that's connected to any of those connections.

Let's Do Some Simple Math

For the sake of this example, let's say that I was on your dealer website and gave it a +1. I have about 150 people that I email through Gmail, and I have 176 people in Google+ circles. Add those together, and Google has me logged at 226 connections. To make the math easier, let's round that down to 200. Also, for the sake of the example and easy math, let's say that each of my 200 connections has just 100 connections. Multiply my 200 connections by their 100 connections and you get 20,000... So my single +1 to your dealer website now results in your site getting ranked higher in the search results of 20,000 people!

I'm completely serious here. Even if your dealership only has a single customer who uses Gmail or Google+, you're still able to boost your rankings in thousands of potential searches.

Obviously, the user base for Google+ is still pretty low, so let's try another example for the naysayers out there. Let's assume that none of your website visitors use Google+, and that the user who clicks the +1 button only has 50 Gmail contacts. Let's also assume that those 50 contacts only have 50 contacts each. 50 times 50 gives us 2,500... so even in an example like this, you're still able to boost your rankings in potential searches from 2,500 users.

One More Thing...

You do not have to have a Google+ business page to use a +1 button on your website - so I'm not suggesting that you jump in to another social network. In fact, you don't have to even use Gmail or Google+ at all - you just need to put the button on your dealer website so that customers who DO use Google can click the +1.

Also - There are companies out there that sell +1s. That's not what we're talking about here, so please don't misinterpret what I'm saying. Buying +1s is just like buying Facebook friends - they're fake and it's not going to do anything for you. I'm talking about legitimate +1 clicks from real people with real Google accounts that they actually use.  

A final point: It's up to Google how powerful the +1 button will be in search rankings. The impact could be huge, or it might only change things slightly. Obviously, you're only going to rank higher in searches related to your business - so while you could potentially influence the results of 2,500 people, it isn't going to matter unless any of those users are in the market to buy a car. The important point here is that there is zero reason not to add the +1 button to your site. It requires almost no effort, and the potential gains are huge.

If you have any thoughts on +1 buttons or installing them on your dealer website, please leave a comment and we'll continue the discussion.

(this was originally posted over on AutoRevo's blog on 9-12-12)

The car business is insanely competitive, and dealers are starting to realize that if they're not doing SEO and social media, they're going to get left in the dust. Google is the elephant in the room - you've got to play by Google's rules or suffer the consequences of zero search engine traffic.

If Google were to give you a tool to track how your website was doing and what sort of visitors your site had, wouldn't you want to use it? It did, and it's called Google Analytics. If you're not using it, stop reading right now and go set it up.

What about a dashboard that would tell you if there were any problems on your website that alerted you to any performance issues? It's called Google Webmaster Tools... again, if you're not using it, go set it up.

What if Google gave you a tool that would allow you to completely and totally dominate your competition? We're talking about the proverbial silver bullet here, people... and it exists...

Hold on, hold on - I know what you're thinking. "Google+ is a ghost town" or "Google+ is a failure" - You're thinking that your customers aren't there, so there's no point.

Why +1 Buttons Are Important

If you haven't heard about it yet, Google personalizes search results. If you're logged in to Gmail or Google+, you'll see different search results based on your search history and the influence of your connections. +1s have a DIRECT influence on where a site appears on search results. If a single customer +1s your site, then your site will rank better  in search results of anyone connected to that customer - as far out as second degree connections!

I'm going to type that out again, in bold - just to be sure you're getting it:

If someone gives a +1 to your dealership's website, your site will rank higher in Google search results for anyone that's connected to them, or anyone that's connected to any of those connections.

Let's Do Some Simple Math

For the sake of this example, let's say that I was on your dealer website and gave it a +1. I have about 150 people that I email through Gmail, and I have 176 people in Google+ circles. Add those together, and Google has me logged at 226 connections. To make the math easier, let's round that down to 200. Also, for the sake of the example and easy math, let's say that each of my 200 connections has just 100 connections. Multiply my 200 connections by their 100 connections and you get 20,000... So my single +1 to your dealer website now results in your site getting ranked higher in the search results of 20,000 people!

I'm completely serious here. Even if your dealership only has a single customer who uses Gmail or Google+, you're still able to boost your rankings in thousands of potential searches.

Obviously, the user base for Google+ is still pretty low, so let's try another example for the naysayers out there. Let's assume that none of your website visitors use Google+, and that the user who clicks the +1 button only has 50 Gmail contacts. Let's also assume that those 50 contacts only have 50 contacts each. 50 times 50 gives us 2,500... so even in an example like this, you're still able to boost your rankings in potential searches from 2,500 users.

One More Thing...

You do not have to have a Google+ business page to use a +1 button on your website - so I'm not suggesting that you jump in to another social network. In fact, you don't have to even use Gmail or Google+ at all - you just need to put the button on your dealer website so that customers who DO use Google can click the +1.

Also - There are companies out there that sell +1s. That's not what we're talking about here, so please don't misinterpret what I'm saying. Buying +1s is just like buying Facebook friends - they're fake and it's not going to do anything for you. I'm talking about legitimate +1 clicks from real people with real Google accounts that they actually use.  

A final point: It's up to Google how powerful the +1 button will be in search rankings. The impact could be huge, or it might only change things slightly. Obviously, you're only going to rank higher in searches related to your business - so while you could potentially influence the results of 2,500 people, it isn't going to matter unless any of those users are in the market to buy a car. The important point here is that there is zero reason not to add the +1 button to your site. It requires almost no effort, and the potential gains are huge.

If you have any thoughts on +1 buttons or installing them on your dealer website, please leave a comment and we'll continue the discussion.

(this was originally posted over on AutoRevo's blog on 9-12-12)