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Pros: Good tool, so many people like to text and they are using this to contact us. Glad we have it.
Pros: Very professional and we have a trail to make sure no one was missed during a contact. Includes calls as well as texts.
Pros: Tracks all texts and phone calls so no one falls through the cracks and we don't miss a customer.
Pros: People use it to communicate on our site all the time.
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