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Jared Hamilton
From: Jared Hamilton
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Jim Flint

Jim Flint Founder & CEO

Exclusive Blog Posts

Is the Service Department Keeping Customer Data Secure?

Is the Service Department Keeping Customer Data Secure?

A quick visit to the dealership for an oil change isn’t exactly the riskiest behavior someone can engage in. The routine procedure should do noth…

Evolution of a Dealership's Fixed Operations with Dave Foy | KPI Cafe Season 6 Episode 1

Evolution of a Dealership's Fixed Operations with Dave Foy | KPI Cafe Season 6 Episode 1

To kick off our newest season that's all about your dealership's fixed operations, Host Dane Saville is joined by the Fixed Ops Mastermind Dave Foy…

WEBINAR RECORDING - Five Ways to Grow Your Profits in the Second Half of 2020

WEBINAR RECORDING - Five Ways to Grow Your Profits in the Second Half of 2020

Discover strategies to identify and capture additional profit on every car deal. After months of uncertainty, we are seeing dealerships open their do…

Rock’s Rants: Purchase Orders

Rock’s Rants: Purchase Orders

Does your dealership have a purchase order (PO) system? Often when I ask this question in dealerships the answer is, “Sort of.” When I dig deep…

Even Loyal Dealership Service Customers Buy Tires Elsewhere

Even Loyal Dealership Service Customers Buy Tires Elsewhere

It’s widely known that dealerships still have a lot of ground to make up when it comes to selling tires. According to Modern Tire Dealer, auto dealer…

Enjoy the Evolution: COVID-19's Change

The way we purchase and service vehicles may never be the same due to COVID-19. However, in the stores I visit, it seems there’s more of an evolution than a revolution going on. Enjoy the evolution. 

The staff is down. Inventory is tight. Shoppers are buyers. Contactless sales deliveries ARE up. But only marginally.

Be thankful we aren’t in a revolution and know that it’s a great time to work through the processes needed to improve and execute. Evolutions turn out to be much better than revolutions. We can evolve this change into a more productive, mutually beneficial space for employees and customers.

As dealerships go online, become paper-free, and deliver contactless deliveries, good employees will solve for unknowns. 

However, the best retailers will develop consistencies for their customers so that all of our employees will adhere to a standard that takes associates out of the store and closer to the homes of the customers we serve. 

Are you evolving? It’s more or less time to evolve. Morning walkarounds of used car inventories and role plays for overcoming customer objections should NOW, post-COVID-19, also include scenarios for “contactless” deliveries. 

Consumers will continue to have higher expectations, and your competition will continue to evolve. So too will space and so too will you. 

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