We are covered up daily inside and out of the automotive retail space with reports and information about how things must change. But, are we asking the right questions so that we are working to make good change?

The most important questions that you must be asking are about the culture of your organization.  The culture is what everyone that cares and is interested should be focused on.

 

 

So what exactly are we talking about when we refer to the "culture".  The definition is the beliefs and customs of a particular group.  A specific group or organization that has its own beliefs, ways of life, a way of thinking, behaving or working.  These things are the organization's culture.  

From this definition it seems that each organization's culture is very unique.  It depends upon the beliefs, thinking, behaving and working of this organization. The culture of your organization is more than important - it really is everything.  If it is about the beliefs, the thinking, the behaving and how the organization works.  Well, what else is there? 

Here is what you must know first:

What is your current culture? 

What are the beliefs, the thinking and mindset? 

How does the organization behave and how does it really work?

The most important question is to determine who is it in the organization that influences these things the most?  Who is the influencer or who are the dominate influencers?

So here is the exercise to determine the current culture at your dealership or business.

In order to identify the culture of a dealership or any business, we need to answer the following questions:

So much of what we do today in the retail automotive space is talk about changing, so that public perception changes.  In order to make those changes, we must ask the right questions.  The right questions are about the culture of the dealership.  We have to determine what the answers are, then we decide what we want the answers to be and then change can be made.

 

Expect to Win!