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Cons: old, dated, company has been bought and sold more times than a PT Cruiser on a buy here pay here lot. Just BAD!
Pros: The support team is super nice and tries to resolve your issues ASAP. They're very helpful.
Cons: When you purchase this product...it sounds great, but in the end you're paying a lot for what pretty much anyone else could provide you with. Their back-end tool is ridiculously difficult to use and VERY glitchy. Often when I created a page, I would have to have support help me fix it because it would get so messed up, and I have quite a bit of experience with creating webpages. The dealer advocates have no power when it comes to issues with the product. On top of that there's a total of like 5 people on their support team and 3 on their development team. Doesn't sound too bad until a there's a programming problem (like inventory keyword searches no working) and it taking up to 3 months to have it resolved. Changing a color scheme or text size of page numbers in inventory is considered a "redesign" and will cost you $5000-$7000. SERIOUSLY!? Then all this wonderful "custom content" they create for your website...it's the same content they use on hundreds of other websites...hundreds. They just change the name of the dealership & location. And if they try to sell you on the "power of five" it's a waste of your money. It's such a spammy, outdated way of doing SEO. I could go on, but I think I've gotten my point across. In the end, do not work with this company.
Pros: Robert Moronez, Digital Project Manager. Can't get any better. This was my first experience in helping with a new web platform development and implementation, so I really didn't know what to expect. Let me assure you, Robert was there with me most of the way (and still is). He was patient, understanding and always open to questions and/or comments. If this the customer service the KPA provides, then YOU will never be disappointed. Not only a great attitude, but an excellent resource for KPA and Honda of Clear Lake.
Cons: Haven't experienced anything I would call a "con".
Pros: Julie Greco in technical support. Fast with responses. Understanding and knowledge of website and how-to make changes/updates. Friendly and positive attitude from all technical support people I have had pleasue (and I mean that) to work with.
Cons: None, yet.
Pros: The technical support staff at the KPA in Irvine, California were extremely intuitive to my dealership's monthly website update needs. Not only would they take the time to explain the usage procedures of their back end tool but also take the time to assist you with some of the more difficult tasks needed to keep our website in tip top shape. Representative Julie Greco in particular exceeded expectations each time I spoke with her. Professional expert level assistance was provided each time I had the opportunity to speak with her. On one such occasion I had to create 5 new appointments for the following business day, provide ROI data report, manage the call center & in the final hour Nissan requested a 'frame in' landing page for new incentives by the end of business. Julie Greco took the time to explain the procedure to create the banner as well as the landing page in detail so efficiently I was able to complete my other tasks in that final hour of the business day. This type of technical assistance and the high level of friendly customer service is the reason I took time to leave these remarks. KPA has a great team in their technical assistance staff. Kudos!
Cons: Being that my experience with KPA was limited to speaking with their Technical Staff on the phone, the only recommendation I would have is perhaps hire more Technical Staff to answer the phone lines. But overall, my experience was great.
Pros: Good SEO at times.
Cons: Our salesperson did a fantastic job of selling us their product two years ago. I could reach him by phone day or night at any time before we signed the contract. It was quite the opposite afterwards when some things were not as promised. We ended up having to pay for several extra items due to incorrect quotes and product changes that they made during our installation. Our email was an absolute nightmare and the support was very poor, so we ended up switching back to our old email provider that we had already cancelled. The only time that I have heard from them in the last year is when I mentioned cancelling our contract. Several things that I have tried to get changed are still wrong. I emailed a cancellation notice 7 days ago to avoid an automatic renewal and requested a confimation that it had been received. I have not heard a word from them yet, but at least they are consistent. I am sure that there are dealers with good experiences, but I am definitely not one of them.
Pros: KPA and TK carsites have been extremely helpful and informative. Tec support is tremendously knowledgeable, defiantly top notch!!!
Cons: None at this time.
Pros: Going on 8 years now TK/KPA has always delivered on their promise! Customer service is a 10! They are always on the cutting edge, and their SEO... Yeah, still haven't seen anyone that can truly compete with their SEO. They are also the only vendor that I have met so far that really understand Social Media as well. As long as I'm still signing paychecks we will be with TK!
Pros: Not only are the KPA/TK Carsites Websites awesome but so are the support staff! They held our hand through every step of the process and explained everything in great detail. Jeff Glackin is a great Consultant and really helped get the ball rolling. Robert Moronez is a saint Project Manager and made sure that I got everything that I wanted for my website! Last but definitely not least, my Dealer Advocate Katherine Zuber has been super amazing and a great support system and idea bank! I look forward to a long relationship with this great company! A++++
Cons: No Cons :)
Pros: Fantastic support staff. Huge kudos to Robert Moronez !
Cons: why is the cons field required if I have no cons?
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