Pros: Brings in inquiries and they are good at keeping the customer engaged with us.

Cons:

Pros: It's easy for the customer, quick responses from knowledgeable people and they are very good at gathering information as well as keeping that customer engaged.

Cons:

Pros: They have very good coverage and keep the customer engaged with us.

Cons:

Pros: Handled very well and very professionally.

Cons:

Pros: We find that the customers that chat through our website are usually serious about looking for a vehicle and these are great leads.

Cons:

Pros: Good chat and text platform. People use it a lot and we can interact in different ways with the tools and communication to tailer it to our dealership. Not cumbersome to use.

Cons:

Pros: A lot of good leads come through here, they are managed well and keep the customer engaged. Easy to track and nobody falls through the cracks.

Cons:

Pros: Very professionally handled, we can customize it, we can add to it, anything to keep the customer engaged.

Cons:

Pros: Very professionally handled and the information is great for leads.

Cons:

Pros: It's a good back up program when we are not available and does bring in some leads, not as many as our old messaging tool.

Cons: