Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
Maddy Low

Maddy Low Community Manager

Exclusive Blog Posts

Women in the Dealer Workforce: Where We Are & Where We Can Go

Women in the Dealer Workforce: Where We Are & Where We Can Go

It’s no secret that women make up a small portion of the dealer workforce and turnover among women is high. By not attracting and retaining women in the …

Car Subscriptions - Q and A with Bill Playford

Car Subscriptions - Q and A with Bill Playford

I had the chance to interview Bill Playford about car subscription services, and how they're going to change the marketplace. Take a look what this ins…

Be The Exception

Be The Exception

How brilliant marketers find and follow what makes their stories different in a world full of average content DrivingSales is excited to announce th…

Keeping Up with the Joneses in Quick Lube

Keeping Up with the Joneses in Quick Lube

More than half of all sales customers will abandon your dealership’s service department in the first year. It’s a widely varying statistic &nda…

It Has Never Been Easier To Be Average

It Has Never Been Easier To Be Average

It has never been easier to be average. This post was written by Jay Acunzo, who will be speaking at the upcoming DrivingSales Executive Summit in Octob…

Amazon, Whole Foods , and What We're Learning About Location

Written by David Bell who will be speaking at DSES in October.

Very exciting times of late with June 16th being the day Amazon and Wamart announced acquisitions that preview the future of retail and commerce. Amazon, the online-first behemoth, bought Whole Foods for $13.4b. Walmart, the world’s largest retailer with about $483b in sales, purchased Bonobos for the relatively modest sum of $310m. Bonobos, founded in 2007 as by two Stanford MBA classmates and initially online-only, has the distinction of being perhaps the first Digitally Native Vertical Brand, or DNVB, for short. The DNVB starts online, then adds offline as appropriate, and often as a “showroom” that is heavy on experience and light on inventory for immediate sale.

All this activity happened against the backdrop of dire predictions by Credit Suisse: 2017 is likely to see 9,000 imminent store closings.

So, offline appears to be “dead and dying” yet “alive and thriving” at the same time!

Understanding this (apparent) paradox is the key to the future of retailing. In my view, the offline world will not disappear, but it will be dramatically reshaped from a “large footprint, selling plus fulfillment environment” to a “small footprint, experience-centric environment.”

Earlier this week while attending Alibaba’s “10th Netrepreneur Conference” in Hangzhou, I heard Daniel Zhang, CEO of Alibaba, express the idea quite eloquently: “offline assets contribute greatly to any online business.”

In fact, the old retail mantra of “location, location, location” is evergreen, but with a digital economy twist. Legacy retail is about location of stores, and e-commerce is about the location of customers. The retail experience of today and the future is about determining the location—online or offline—of appropriate set of retail experiences, products, and elements that will delight customers.  

Getting this “location” decision right will determine the success (or otherwise) of everyone involved in the retail space. Interestingly enough, the world’s most valuable company, Apple, offers a preview of the gains to be had from controlling customer experience. Some of us are old enough to recall Apple as a company with miniscule market share and on the verge of collapse. Among the many things Apple has done right, bold entry (as a manufacturer), into the retail space has proven to be one of the most prescient and beneficial.

I look forward to discussing the new “location” elements of retail and all they entail, with all of you in the fall!

David Bell.


Dealer Guy

Well the reason I got involved in the Internet back in 1999 because I knew that is where the customers were going. I think that is where we are now, and where I was almost 20 years ago - welcome to the future!

I don't want a dominant Amazon and it might be time to break it up. If Jeff Bezos shared his wealth and made his company an employee owned company versus JEFF TAKES IT ALL,  they would still be #1, but nobody needs $60 billion by themselves - so the business model where one guy become stupid rich and we follow every they say, is a joke.

 Unlock all of the community & features  Join Now