Pros: Customers use this option all the time. It serves us well.

Cons:

Pros: Used for years! Customers love it!

Cons:

Pros: Allows both the user (store Desk Manager or Deal Maker) to communicate near-real time with a consumer and assist in the negotiation and desking of a car deal. This solution has been in place for years at our location and can be directly attributed to sales and closing more car deals.

Cons:

Pros: Allows both the user (store Desk Manager or Deal Maker) to communicate near-real time with a consumer and assist in the negotiation and desking of a car deal. This solution has been in place for years at our location and can be directly attributed to sales and closing more car deals.

Cons: Still provides a bit of a "skip" feature for the customer - like any non-personal interaction the customer can simply close the MMD chat and leave the communcation.