Gubagoo’s latest innovation enables Facebook users to chat with auto dealerships, using Facebook Messenger just like they chat with friends; unlocks new sales channel for auto dealers

Boca Raton, FL –October 21, 2016 – Gubagoo, the fastest growing and most innovative provider of solutions to the automotive industry, today announced that it now offers complete and seamless integration with Facebook Messenger. Gubagoo is one of the first chat providers in the automotive industry to offer this feature on the world’s largest social network, which has nearly 1.7 billion users to date. The new functionality is the latest in a series of game-changing innovations from Gubagoo that make it easier and faster for auto dealerships to engage and convert consumers. Gubagoo’s Facebook Messenger Integration is available immediately to dealerships using Gubagoo solutions.

“Today, consumers spend an average of fifty-minutes a day using Facebook platforms, including Facebook messenger – that is one-sixteenth of their waking time[1],” said Brad Title, CEO of Gubagoo, Inc. “At Gubagoo, we are relentlessly focused on helping auto dealers connect and engage more effectively, in real-time, with their customers – and Facebook Messenger is, increasingly, where consumers are making their connections. With this new integration, customers can chat with dealerships like they chat with their friends: better engagement equals better customer service equals increased sales conversion.”

The new integration with Facebook Messenger, gives customers another channel through which they can directly communicate with auto dealerships using Gubagoo’s 24/7 fully-managed, messaging capabilities. Gubagoo’s customers can push inventory and offers directly though Facebook Messenger and, because it integrates with Gubagoo’s mobile app, dealerships will have real-time access to conversations taking place between customers and Gubagoo chat operators. Dealerships using Gubagoo can now do the following through Facebook Messenger:

• Send Inventory

• Push Video

• Publish Offers

• Book Service Appointments

• Take Calls

Gubagoo is one of the fastest growing and most effective chat and website engagement providers for automotive dealerships. Gubagoo tracks and scores over 22 million car buyers every month through its B.E.A.S.T. scoring technology and generates over 125,000 leads to dealerships every month. The company’s online selling tools, which increase efficiency, control, and conversion - as well as improving the consumer experience at the Dealership - include ChatSmart, TalkSmart and the recently launched and integrated RESQ platform for Web and Phone.  RESQ also enables dealerships to monitor chat conversations in real time. Some RESQ Beta site customers have experienced up to a 300% increase in lead-to-sales conversions in their dealership.

Gubagoo will be demonstrating the new Facebook Messenger integration and RESQ platform at DrivingSales Executive Summit in Las Vegas, October 24th – 26th.

About Gubagoo

Based in Boca Raton , Florida, and staffed by a team of veteran technologists and innovators in lead conversion, Gubagoo offers revolutionary behavioral engagement and scoring technologies for automotive websites. With a mission to provide a smarter, more cost-effective alternative to the old lead generation model, Gubagoo is the first dealership website solution that successfully makes anonymous traffic identifiable, and converts the 95% of dealer site traffic that traditionally defects. Incorporating smart predictive matching and the best chat technology available - and powered by its proprietary behavioral engagement and scoring engine, ‘B.E.A.S.T.’ - Gubagoo engages new and repeat dealer site visitors with unprecedented relevance through its ChatSmart, and TalkSmart products. Gubagoo’s recently launched RESQ is generating a 300% increase in lead-to-sales conversions in dealerships and enables dealerships to monitor chat conversations in real time. Over 1,900 dealerships, including some of the nation’s largest dealer groups, as well as OEM-certified programs, already have adopted Gubagoo-powered websites.

Gubagoo Media Relations:

Melanie Webber, mWEBB Communications, (949) 307-1723, melanie@mwebbcom.com 

Gubagoo ChatSmart received a “Top Rated” Award for Dealer Satisfaction in the Chat Products Category

West Palm Beach, FL – April 26, 2016 – Gubagoo ChatSmart is the recipient of a “Top Rated” Chat Products award in the seventh annual DrivingSales Dealer Satisfaction Awards.

“We are honored to receive a DrivingSales Dealer Satisfaction Award for ChatSmart,” said Brad Title, CEO of Gubagoo, Inc. “Especially because this award is based on comparisons and ratings from dealerships on the industry’s only neutral feedback platform. We are proud to see that what we work so hard on is making a positive, demonstrable difference to dealerships across the country…it’s why we do what we do.”

Gubagoo has one of the most advanced chat platforms ever made available to the auto industry. Chatsmart, Gubagoo’s 24/7 Behavioral Live Chat, is powered by the B.E.A.S.T behavioral intelligence system and designed to provide a dynamic and customized experience for dealership website shoppers. What’s more, Gubagoo’s recent launch of ResQ adds to the power of its chat product by making it possible for sales staff to monitor all live conversations and determine how best to proceed: ignore it, “whisper” to operators, or “ResQ” the conversation and jump right in, releasing the operator.

“We congratulate Gubagoo on being a ‘Top Rated’ Chat Product Award recipient and for being recognized by its dealer customers for high levels of excellence and customer satisfaction,” said DrivingSales CEO and Founder Jared Hamilton. “For seven years, and through over 25,000 validated reviews, DrivingSales Vendor Ratings has helped dealers make smart, more informed decisions, leading them to outstanding service providers such as Gubagoo, with Chatsmart.”

The DrivingSales Dealer Satisfaction Awards are based on cumulative ratings tallied and verified over the calendar year (January–December) at DrivingSales.com Vendor Ratings.  DrivingSales Vendor Ratings is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons, and provides dealerships with important information from actual customers who have hands-on experience using vendor products / solutions in their stores. Each rating is verified as coming from an actual dealership employee.

Full award results are available online at http://dealersatisfactionawards.com/. Award winners are showcased in the Q1 2016 issue of the DrivingSales DealerExec delivered to more than 2,000 of the top used car dealer in the U.S. For more information on DealerExec, please visit: dealerexecmag.com
 

About Gubagoo

Based in West Palm Beach, Florida, and staffed by a team of veteran technologists and innovators in lead conversion, Gubagoo offers revolutionary behavioral engagement and scoring technologies for automotive websites. With a mission to provide a smarter, more cost-effective alternative to the old lead generation model, Gubagoo is the first dealership website solution that successfully makes anonymous traffic identifiable, and converts the 95% of dealer site traffic that traditionally defects. Incorporating smart predictive matching and the best chat technology available - and powered by its proprietary behavioral engagement and scoring engine, ‘B.E.A.S.T.’ - Gubagoo engages new and repeat dealer site visitors with unprecedented relevance. Over 1,900 dealerships, including some of the nation’s largest dealer groups, as well as OEM-certified programs, already have adopted Gubagoo-powered websites.

Gubagoo Media Relations:

Melanie Webber, mWEBB Communications, (949) 307-1723, melanie@mwebbcom.com 

Elizabeth Johnson, mWEBB Communications, (213) 713-4865, elizabeth@mwebbcom.com

About DrivingSales 
DrivingSales is a professional network serving the auto industry with dealer-driven news and information, online training, and performance data, all to enable dealers to make critical business decisions at their dealerships. DrivingSales’ mission is to connect progressive dealership professionals to the people and information they need to maximize their success. Founded by a third-generation car dealer, and opened up to the industry in 2008, today DrivingSales has registered users in over 50% of new car dealerships in the US and is active in several other countries around the globe. To learn more about the DrivingSales community, training or performance analytics visit DrivingSales.com, DrivingSalesUniversity.com and DrivingSalesData.com

DrivingSales Media Relations: 
Christina DeVore
christina.devore@drivingsales.com
Events Marketing Director
866.943.8371 x124