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Michael Esposito

Michael Esposito President

Michael Esposito Blog Posts

Auto/Mate Names Patrick Reilly as New Head of Marketing

Auto/Mate Names Patrick Reilly as New Head of Marketing

Albany, N.Y. – December 5th, 2016 – Auto/Mate Dealership Systems announced today that Patrick Reilly has joined its team as the new Head of Mar…

Auto/Mate Employees Surpass 1,000 Years Combined Experience Working in Auto Dealerships

Auto/Mate Employees Surpass 1,000 Years Combined Experience Working in Auto Dealerships

DMS Designed By Car People For Car PeopleTM Remains #1 in Customer Satisfaction Albany, N.Y. – November 21st, 2016 – Auto/Mate Dealership Sy…

Don't Pay Overtime! 9 Tips to Boost Employee Productivity

Don't Pay Overtime! 9 Tips to Boost Employee Productivity

On December 1st the Fair Labor Standards Act (FLSA) goes into effect. Most dealers have by now identified employees that make less than $47,476 and therefo…

Auto/Mate Wins "Best Places to Work" Award for Seventh Straight Year

Auto/Mate Wins "Best Places to Work" Award for Seventh Straight Year

Albany, N.Y. – November 7th, 2016 – Auto/Mate Dealership Systems has been recognized as one of the 36 “Best Places to Work” in New …

Seven Tips for Promoting Community Involvement

Seven Tips for Promoting Community Involvement

You've probably heard the term "Doing good is good for business." Many studies support this statement. Companies that become involved in thei…

Auto/Mate Integrates Fixed Ops Suite with Singlethread Text-Message Platform

Auto/Mate Integrates Fixed Ops Suite with Singlethread Text-Message Platform

Albany, N.Y. – October 10th, 2016 – Auto/Mate Dealership Systems announced today that its dealership management system (DMS) is fully integrate…

Auto/Mate's National Customer User Summit was Largest Yet with Dozens of Events for Attendees

Auto/Mate's National Customer User Summit was Largest Yet with Dozens of Events for Attendees

Albany, N.Y. – September 27th, 2016 – Auto/Mate Dealership Systems announced today that its National Customer User Summit was its largest yet, …

Auto/Mate Announces Integration of DMS with QuickScreen from 700Credit

Auto/Mate Announces Integration of DMS with QuickScreen from 700Credit

Albany, N.Y. – September 19th, 2016 – Auto/Mate Dealership Systems announced today that its dealership management system (DMS) is fully integra…

Why You Should Test, Hire and Fire For Attitude

Why You Should Test, Hire and Fire For Attitude

Imagine two candidates for a sales position. One has a great attitude and great people skills, but doesn't have the greatest sales record. The other ca…

Auto/Mate Integrates DMS with Traffic Control, Improving Auto Dealers' Employee Activity Management

Auto/Mate Integrates DMS with Traffic Control, Improving Auto Dealers' Employee Activity Management

Albany, N.Y. – September 12th, 2016 – Auto/Mate Dealership Systems today announced the integration of its dealership management system (DMS) wi…

Auto/Mate Completes DMS Integration with Dominion Sales Center CRM

Auto/Mate Completes DMS Integration with Dominion Sales Center CRM

Albany, N.Y. – August 22nd, 2016 – Auto/Mate Dealership Systems today announced the integration of its dealership management system (DMS) with …

What Marriage Therapists Can Teach About Customer Retention

What Marriage Therapists Can Teach About Customer Retention

Want to know the best way to increase customer retention? It's not rocket science. It all comes down to the relationships that your employees have with…

Auto/Mate Integrates Dealership Management System with Unotifi

Auto/Mate Integrates Dealership Management System with Unotifi

Albany, N.Y. – August 15th, 2016 – Auto/Mate Dealership Systems today announced the integration of its dealership management system (DMS) …

10 Warnings Signs Your Dealership's Culture is Toxic

10 Warnings Signs Your Dealership's Culture is Toxic

Company culture is a hot topic recently, and with good reason. Companies with a great workplace culture enjoy increased employee and customer retention rat…

Auto/Mate Announces Speakers and Presentations for the 2016 National Customer User Summit

Auto/Mate Announces Speakers and Presentations for the 2016 National Customer User Summit

Albany, N.Y. – June 20th, 2016 – Auto/Mate Dealership Systems today announced the full agenda of speakers and presentations for its National Cu…

Has Your Dealership Embraced Mobile Tablets?

Has Your Dealership Embraced Mobile Tablets?

Are employees in your dealership using mobile tablets in service, sales and/or F&I departments? Despite much interest and even hype surrounding usage o…

How to Create a Culture of Health for Happy, Productive Employees

How to Create a Culture of Health for Happy, Productive Employees

Are you looking for ways to improve employee productivity and boost morale? Consider creating a culture of health in your dealership.   Many stu…

Auto/Mate Releases eBook: Auto Dealer's 10-Step Guide to Using Tablets in Service, Sales and F&I

Auto/Mate Releases eBook: Auto Dealer's 10-Step Guide to Using Tablets in Service, Sales and F&I

Albany, N.Y. – April 25th, 2016 – Auto/Mate Dealership Systems announced today that it is releasing a free eBook for download, titled The Auto …

Auto/Mate Receives a “Top Workplaces” Award for the Fifth Consecutive Year from The Times-Union

Auto/Mate Receives a “Top Workplaces” Award for the Fifth Consecutive Year from The Times-Union

Albany, N.Y. – April 19th, 2016 – Auto/Mate Dealership Systems announced today that it has received a "Top Workplaces" award from the…

Auto/Mate Announces Dates for its 2016 National Customer User Summit

Auto/Mate Announces Dates for its 2016 National Customer User Summit

Albany, N.Y. – April 11th, 2016 – Auto/Mate Dealership Systems today announced dates for its national customer User Summit, anticipated to…

Auto/Mate Introduces New Streamlined and Intuitive Payroll Application for Auto Dealerships

Auto/Mate Introduces New Streamlined and Intuitive Payroll Application for Auto Dealerships

Albany, N.Y. – March 22nd, 2016 – Auto/Mate Dealership Systems today introduced a completely redesigned payroll application for auto dealers, l…

Auto/Mate Announces DMS Accounting Suite Updates, Improving Productivity for Dealership Personnel

Auto/Mate Announces DMS Accounting Suite Updates, Improving Productivity for Dealership Personnel

Albany, N.Y. – March 14th, 2016 – Auto/Mate Dealership Systems today announced new features in its dealership management system (DMS) Acco…

What's Your Definition of Success?

What's Your Definition of Success?

How do you define success: a financial goal, peer recognition or a title or position? Most people think of success in terms of their personal success, but …

How to Create Work-Life Balance for Happy Employees and Happy Customers

How to Create Work-Life Balance for Happy Employees and Happy Customers

Studies show that one of the best ways for companies to become more profitable is to have engaged employees. An engaged employee is defined as having high …

Top Five Reasons Why Good Employees Quit

Top Five Reasons Why Good Employees Quit

High employee turnover rates continue to be a problem for car dealers, according to the 2015 NADA Workforce Study. Competition for talent is fierce. For de…

How to Reduce Employee Turnover

How to Reduce Employee Turnover

In the 2015 NADA Workforce Study, one of the most shocking statistics to me was that only 33% of all sales consultants hired reached their three-year servi…

How to Create a 'Best Place to Work'

How to Create a 'Best Place to Work'

Recently Auto/Mate received a 'Best Places to Work' award from the Albany Business Review for the sixth year in a row. We have also been voted a 'Top Wor…

How Employee Causes Can Help Increase Volunteerism

How Employee Causes Can Help Increase Volunteerism

Auto/Mate has been recognized for six years in a row as a "Best Place to Work" by the Albany Business Review and four years in a row as a "Top Workplace" b…

Three Things Auto Dealers Can Learn From the Kardashians

Three Things Auto Dealers Can Learn From the Kardashians

How did Kim Kardashian become so famous? Ten years ago, she was a regular Los Angeles socialite, just like hundreds of other socialites. She wasn't the mos…

Differentiate--or Die!

Differentiate--or Die!

Anyone can buy a white Chevy Malibu from any dealership, so how do you get people to buy from your dealership? If you think you must offer the best price, …

Celebrating the Aloha Spirit, From Our 'Ohana to Yours (and a Brief Tutorial on Hawaiian Values)

Celebrating the Aloha Spirit, From Our 'Ohana to Yours (and a Brief Tutorial on Hawaiian Values)

On September 15th, Auto/Mate Dealership Systems celebrated Hawaiian Day! Many of our employees tell me Hawaiian Day is one of their favorite company events…

Why Are You in Business? Hint: "To Make Money" is the Wrong Answer.

Why Are You in Business? Hint: "To Make Money" is the Wrong Answer.

As a business leader, what motivates you to wake up and go to work every day? If you ask many people why they start a business or why they go to work every…

If Your Employees are on a Need to Know Basis, Here's What You Need to Know: Your Employees Aren't Motivated

If Your Employees are on a Need to Know Basis, Here's What You Need to Know: Your Employees Aren't Motivated

What's the most important skill a great leader must possess? Above all, I believe the ability to communicate is critical to the long-term success of any bu…

How to Create A Process For Mobile Tablets

How to Create A Process For Mobile Tablets

In an informal survey of more than 100 dealership employees, Auto/Mate found that only 20 percent of auto dealerships use mobile tablets in the sales and s…

Three Ways Mobile Tablets Increase Transparency In Your Dealership

Three Ways Mobile Tablets Increase Transparency In Your Dealership

Anyone who runs a business knows that transparency is considered to be a good thing. Transparency is an important part of a company's efforts to improve …

Crime Scene Investigation: What's the Chain of Evidence For Your DMS Data?

Crime Scene Investigation: What's the Chain of Evidence For Your DMS Data?

Heinous crimes are being committed, day after day in auto dealerships around the nation. Somehow the valuable data in your dealership management system (DM…

Rumors of the F&I Managers' Death Have Been Greatly Exaggerated

Rumors of the F&I Managers' Death Have Been Greatly Exaggerated

  For several years there has been some banter concerning the demise of the F&I Manager position. A focus on the need to speed up the car-buying proc…

Do Your Vendors Deserve Your Loyalty?

Do Your Vendors Deserve Your Loyalty?

I'd like to have a heart-to-heart with dealers and high-level managers at dealerships, because I am genuinely curious about something. You are all focused …

Empower Employees with Commander's Intent

Empower Employees with Commander's Intent

As Appeared in the June 2014 issue of Auto Dealer Monthly   Everyone knows how important the chain of command is in the military. But during battles, em…

How to Create a Great Place to Work and Why You Need to Do This Now

How to Create a Great Place to Work and Why You Need to Do This Now

In my last blog, "Why Aren't Your Customers Loyal?" I discussed the connection between customer loyalty and employee happiness. My belief is …

Why Aren't Your Customers Loyal? If You Can Handle the Truth, Read This.

Why Aren't Your Customers Loyal? If You Can Handle the Truth, Read This.

We've all seen and heard statistics regarding the connection between customer retention and a company's profitability. Here are some examples: &nb…

Measuring CSI stinks…Let’s talk Loyalty!

Measuring CSI stinks…Let’s talk Loyalty!

Customer satisfaction and customer loyalty are two different things. The Customer Satisfaction Index (CSI) scores that many dealerships and manufacturers r…

Don’t Get Caught With Your Shorts Down

Don’t Get Caught With Your Shorts Down

I am posting this blog on behalf of Praveen Tamvada, Director of Marketing, Auto/Mate Dealership Systems   Last weekend was my son’s birt…

Which Tablet is Best For Your Service Department?

Which Tablet is Best For Your Service Department?

In a recent article by our very own Praveen Tamvada, the pros and cons of the various mobile tablets are examined; and we give some tips on how y…

What's the Real Cost of Your Dealership's CRM?

What's the Real Cost of Your Dealership's CRM?

sales CRM Download your free ebook: The Auto Dealer's 10-Step Guide on How to Choose the Right CRM for Your Dealership http://www.automate.com/publicatio…

Need a Strategy for Success? First, Hire the Right People.

Need a Strategy for Success? First, Hire the Right People.

A common perception of what makes a business successful is as follows: the leader is a genius who has a vision, defines the strategy, and all the employees…

Thinking About Buying a New CRM? Read This Reality Check First!

Thinking About Buying a New CRM? Read This Reality Check First!

You may be wondering why the president of a dealership management system (DMS) company is talking about CRMs. It’s not because I want to sell you a C…

Five Traits of Great Leaders

Five Traits of Great Leaders

Is your dealership successful or is it wildly successful? Are you a good leader or a great leader? And if you are merely “good,” but desire to …

Overwhelmed by Technology Choices at NADA? Here’s All You Need to Know.

Overwhelmed by Technology Choices at NADA? Here’s All You Need to Know.

We spoke with hundreds of dealers at the recent NADA Convention & Expo in Orlando. One of the recurring conversations at our booth was that many dealer…

Do You Use a CRM? Answer Three Questions in Three Minutes and You May Win $200!

Do You Use a CRM? Answer Three Questions in Three Minutes and You May Win $200!

  Auto/Mate Dealership Systems is conducting a survey about CRM and desking solutions. We want to know what the most important features are and wh…

Good Profit vs. Bad Profit and Why Dealers Should Stay Away From the Latter

Good Profit vs. Bad Profit and Why Dealers Should Stay Away From the Latter

  Most dealers I speak with typically think that ALL profit is good profit. How can any profit be bad? But I believe there is such a thing as bad …

Disaster? It’ll Never Happen to Us...Yeah, Right!

Disaster? It’ll Never Happen to Us...Yeah, Right!

  About a month ago I was woken up one night at 1 am with a phone call that nobody wants to get. I was told the sprinkler system in our office bui…

How to Attract & Retain the Best Employees

How to Attract & Retain the Best Employees

  To be a successful dealer these days, there’s no getting around the fact that you have to create an excellent shopping experience for the …

Are Parts & Service Employees the Hatfields & McCoys of Your Dealership?

Are Parts & Service Employees the Hatfields & McCoys of Your Dealership?

  In this series of blogs, I am addressing common processes within a dealership that have a significant impact on the bottom line. My last blog ad…

"Technology is a Strange Thing. It Brings Greats Gifts with One Hand and Stabs You In the Back with the Other." - C.P. Snow

"Technology is a Strange Thing. It Brings Greats Gifts with One Hand and Stabs You In the Back with the Other." - C.P. Snow

The title of this blog is a famous quote by C.P. Snow. It reminds me of a seminar I attended at Digital Dealer, in which I laughed at a scene that was sh…

Dude, Where's My Car?

Dude, Where's My Car?

  In the 2000 movie “Dude, Where’s My Car?” it was pretty amusing to watch Ashton Kutcher stumble around looking for his lost ca…

Creating Efficient Processes: Part 1

Creating Efficient Processes: Part 1

  The future of the retail automotive industry has arrived. Going forward, only the most efficient dealerships will survive. What do I mean by eff…

Dealers, You Do Not Have Control of Your Data!

Dealers, You Do Not Have Control of Your Data!

Exhibiting at the NADA 2012 Convention and Expo in Las Vegas was very interesting. One of the hottest topics was the “third party data access&rdquo…

Are Your Technology Vendors Providing Good Value?

Are Your Technology Vendors Providing Good Value?

  In a recent survey that Auto/Mate conducted, we asked 160 auto dealer general managers and senior managers about the perceived value they were g…

The True Issue is Control of the Dealer’s Data, Isn’t It?

The True Issue is Control of the Dealer’s Data, Isn’t It?

This week’s Automotive News features a story about a DMS vendor that, in the name of protecting the dealer’s data, doesn’t allow third-…

STAR Standards Lighting the Way

STAR Standards Lighting the Way

  I’m not a gambling man, but I bet if I asked100 dealers on the street what they thought about STAR, the majority would think I was asking …

Why Used Car Departments Should Pay “Door Rate” for Service

Why Used Car Departments Should Pay “Door Rate” for Service

It’s a generally accepted practice in the auto retail business: the service department offers the used car department discounted rates. Doing so ke…

Dealership Mobile Apps: Hype or Substance?

Dealership Mobile Apps: Hype or Substance?

  Certain technologies lend themselves really well to mobile application use. Consumers download millions of mobile apps related to gaming, weathe…

What type of training do you want & prefer from your DMS vendor?

What type of training do you want & prefer from your DMS vendor?

  DMS vendors offer many methods of training. I’ve listed several here because I’d like to know which methods you prefer and which are…

A World Without Sales Managers or Salespeople (if you believe this I have a bridge to sell you!)

A World Without Sales Managers or Salespeople (if you believe this I have a bridge to sell you!)

Last week Automotive News reported TrueCar Inc.’s purchase of Automotive Lease Guide from DealerTrack Holdings Inc., with plans to incorporate A…

How Do You Decide Whether to "Make or Buy"

How Do You Decide Whether to "Make or Buy"

  When I became general manager of a large, multi-line dealership years ago, my first goal was to cut costs. One of the first outside vendors I re…

What has been your dealership’s most successful DMS query for an e-mail marketing campaign?

What has been your dealership’s most successful DMS query for an e-mail marketing campaign?

  Your DMS reporting tools can be used to run a variety of queries for targeted e-mail marketing campaigns. I’d like to know what the most i…

Is It the CRM or Is It the Process?

Is It the CRM or Is It the Process?

Every so often I hear from GMs who insist their salespeople must have the latest, greatest CRM with every bell, whistle and thing-a-ma-ding ever invented…

Are customers the best source for used vehicles?

Are customers the best source for used vehicles?

  Prices for used cars have hit record highs recently and in the next few months, are expected to climb even higher (NADA: Trade-In Values for Use…

Paying Attention to History and Your Bottom Line

Paying Attention to History and Your Bottom Line

The old dealership adage, “gross hides all problems” was never truer after the financial meltdown of 2008. As vehicle sales plummeted, so did…

Are you stuck in Groundhog Day? Learn These Lessons to Escape.

Are you stuck in Groundhog Day? Learn These Lessons to Escape.

In the movie “Groundhog Day,” Bill Murray had to learn how to be a nice person and help other people (and genuinely mean it) before he won th…

For additional information Contact: Mike Esposito, President & CEO Auto/Mate Dealership Systems Phone: 800-371-3970 Email: mesposito@automate.com…

One of the best ways to close a deal is offering customers a bi-weekly payment plan.  Not every F&I menu has a bi-weekly payment calculator, but f…

Wooed by the fancy capabilities, and perhaps prompted by a grumbling Internet sales manager or other salespeople who complain about the current system, man…

F&I has a unique ability to add to a dealership’s revenues.  This is done by working the F&I “Book of Business”.  It re…

Not too long ago I was in a meeting with the Sales Manager, Office Manager, Fixed Ops Manager, and IT Manager of a dealership.  During the meeting, th…

I have always felt that government regulations within our industry can be used as a sales advantage. "How so" do you ask? Take the issu…

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