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Pros: 1. The ease of use. The system is based on intuitive thinking; you don’t have to be very computer literate to be able to navigate through it effectively. 2. It is relevant to the automotive business as it is today. Many of the other CRM’s give you a lot of fluff reporting that doesn’t relate to what we really need, while at the same time the things we need reports for are difficult to retrieve and interpret. The custom reports enable us to see the necessary information together in the format we are looking for. 3. Momentum pulls all aspects of customer interaction (including email marketing) together, whether it’s walk-in, phone or internet or a combination of these. 4. There are continuous enhancements and customization is also available, both of which come from dealer input and feed back.
Pros: Easy to use interface excellent customer service
Pros: This is a great CRM! It is BDC friendly! Very easy to use and I can change properties easliy!
Pros: Excellent customer service, and support staff. They listen to our needs and make adjustments when needed. Our rep Ariel Lindo continuously goes above and beyond to ensure our needs are met. Their development team is continually advancing the tool, and actively accepts feedback.
Pros: Easily Log, Track, and Followup with your customers. The UI is very intuitive and it makes Followup very simple. The support is fantastic as well. Momentum flew out Ariel, a veteran employee fly out to us (In hawaii) to introduce and train us on a whole new feature using our mobile devices. CRM with APP Support? No Brainer.
Cons: None to speak of. Great software from a Company that treats you like Family.
Cons: Too complicated to use, just not user friendly.
Pros: Nice customer activity insights.
Cons: Reporting inconsistencies; lacks much of the analytical components of competitors; not very sophisticated.
Pros: Best CRM ever utilized! Great support team - easy reporting and easy to use.
Cons: small glitches when using via Chrome, but otherwise optimal.
Pros: Organizes all data efficiently and effectively. Helps me reach clients; alerts make sure I never leave a customer hanging. Caesar and Peter always have my back!
Pros: Ease of use, support, technology and advancement. A true total CRM
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