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From: Jared Hamilton
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Patrick Bergemann

Patrick Bergemann Marketing and Media

Exclusive Blog Posts

4 Sales Lessons from Real Car Shoppers

4 Sales Lessons from Real Car Shoppers

I’ve worked with auto dealerships across the country and 99% of the time, when I ask what their primary goal is, the answer is increasing car sales. …

WEBINAR RECORDING - How To Generate More Qualified Leads in Q4

WEBINAR RECORDING - How To Generate More Qualified Leads in Q4

  Car shoppers have a lot of questions and dealerships need to be available to answer them quickly, concisely and at scale to maximize sales. 8…

This is How Reed-Lallier Chevy Sold More Used Cars – and How We Helped

This is How Reed-Lallier Chevy Sold More Used Cars – and How We Helped

Used or Certified? More often than not that seems to be the choice car buyers are making during this unsteady sales year. Consider: Edmunds expects new veh…

How Servicing Fleets Should Be Different

How Servicing Fleets Should Be Different

A large local construction company truck pulls into the service drive. The lone occupant hops out of the driver’s seat, already scrolling through…

Are You Ready For Monday? DSES Best Idea Contest, 2019!

Are You Ready For Monday? DSES Best Idea Contest, 2019!

One of my favorite events at the Driving Sales Executive Summit is the Best Idea Contest. Each year participants enter their respective ideas. For those wh…

IGTV: Where Do You Fit In?

So video is going vertical and everyone has thoughts about it. But once you get past your own thoughts, let's take a minute to seriously think about the ideal user.

A recent study by Pew shows a substantial amount of millennials leaving the major social media platforms, but keeping their Instagram and Snapchat accounts. We might be on Facebook and LinkedIn, but they're sick of the drama and ads. Facebook's most recent ad campaign is still fighting the negative attention from the Cambridge Analytica scandal. So why does it matter?

Well, for a while people talked about millennials not buying cars and now they're taking it back. Ultimately, millennials had student loans and social lives they were trying to fund, but they're starting to start to regain some buying power in the overall industry. Auto loans for millennials are up 21% from last year. Enter IGTV...

So IGTV is Instagram's newest offering to compete with YouTube's long-form content style. Video is vertical and the interface caters to UI built off other millennial focused apps like Snapchat and Tinder. As with all new platforms, the earlier you can get on, the stronger chance you'll have of building a dedicated following.

DealersCompressed.com has covered the ins-and-outs of dealers struggling to communicate with millennials, but this could be the fresh start dealers need. This is a chance to engage with a growing audience in a way that they want to be communicated with. 

 

Now, to be clear, I'm not saying start posting to IGTV with videos of your most ambitious salesperson yelling prices and a catchphrase while walking through the dealership lot. If you take ANYTHING away from this post, it should be this:

We need to get better about understanding our customer and here's a perfect chance to do so. Communicate in a way they want to be communicated with. Communicate the things THEY care about, not the things you care about. Empathy is the key to overcoming these communication hurdles.

Andrew James

Saw this in an article today:

"This month, Instagram users in the U.S. spent nearly as much time in the Android app as Facebook users spent on their app, according to new data from online measurement company SimilarWeb." (recode.net)

I still believe dealerships should assess their own situations, and make sure they're investing in the platforms that their target audiences use.

Patrick Bergemann

@Andrew Agreed wholeheartedly... That's why I bolded the statement towards the end. I've seen a fair share of people start posting things on new platforms and doing the same things they've done on other platforms, but not understanding the target audience on each platform is will do more harm than not being active on it at all.

The user base is different and the ways they interact are just as different. For a younger demographic that the majority of dealers struggle to communicate with, I believe IGTV is an opportunity to try something new without disrupting what is already working in other channels.

Sherri Riggs

Instagram has so many new features. It's hard to keep up with it all!

I'm seeing a lot of talk about Instagram!  I gotta get my IG game on! 

Chris K Leslie

Yeah you do Scott. For someone like you who already does a great job promoting yourself. IG is a perfect addition to what you’re doing. 

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