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Jared Hamilton
From: Jared Hamilton
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Pete MacInnis

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The Cadillac CT6 Challenges Tesla For Semi-Autonomous Vehicle Technology

The Cadillac CT6 Challenges Tesla For Semi-Autonomous Vehicle Technology

Semi autonomous cars are becoming more and more prevalent on the roadways. General Motors is leading the surge by offering a Super Cruise version of th…

What Your Favorite Pizza Topping Says About Your Sales Personality

What Your Favorite Pizza Topping Says About Your Sales Personality

How To Get More Traffic And Engagement To Your DrivingSales Community Blog

How To Get More Traffic And Engagement To Your DrivingSales Community Blog

You finally did it! You spent a good chunk of your afternoon writing the ultimate post for your DrivingSales Community blog. You've got stats, re…

used car dealership and car finance

used car dealership and car finance

You can find best cars with fair deal in http://www.dallasautohaus.com Used Car dealership, used car finance, buy here pay here, Luxury vehicle, trucks, SU…

Put Customers in the Driver's Seat - It's Better for Your Bottom Line

Put Customers in the Driver's Seat - It's Better for Your Bottom Line

Traditionally, dealerships have completely controlled the car-buying process, and customers have, in many respects, simply been along for the ride. This me…

Are dealership vendors getting in the way of an improved car buying process?

It dawned on me the other day that there sure are a lot of people telling dealers what to do.

In fact, it’s pretty much the same message all the time: Get more efficient! Speed up the sales process! Car buyers don’t want to go through a 3-hour ordeal just to buy a car! Make them wait and your CSI will crash!

Or how about this expectation: People want an Amazon or Apple buying experience when buying a car.

The point is pretty much the same: Car buyers want a simplified process that they are more familiar with. They want to spend less time at the dealership. They want to accomplish more upfront before ever stepping into the store. They expect that if much of the transaction can be completed prior to their visit to the dealership, their time at the showroom will be reduced.

Not surprisingly, according to a Cox Automotive study, less than 1% of consumers like the sales process as it is today.

This is something dealers know all too well. Why? Customers tell them every day.

Dealership teams aren’t oblivious to the fact that a change is needed. In fact, we fielded a survey just recently that found that 90% of dealers want an under 2-hour sales process. Of course, wanting and doing are two different things: only 47% of dealers reported they were able to achieve under 2-hour transactions.

It takes time, cooperation, and commitment to evolve from the “old way” to a process that leverages technologies and a ‘customer first’ experience. Progress is being made, CSI is improving, but it takes time.  CLICK HERE TO READ ON

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