Auto dealerships are on the cusp of transforming customer experiences. We’re geared toward helping these businesses move forward. That’s why we’re excited to announce our partnership with UpdatePromise, the leading consumer experience solution provider for automotive dealerships and collision centers. 

For auto dealerships, providing a positive customer experience – including getting customers to and from dealership locations seamlessly – is key to differentiating themselves in a competitive market. According to industry research, 80% of customers say they are more likely to do business with a company if it offers personalized experiences. Yet, customer transportation has traditionally lacked convenience and scalability. 

On-demand transportation platforms help organizations provide a differentiated experience and drive operational efficiency. Our partnership integrates the flexible Uber for Business transportation solutions into UpdatePromise’s platform, which provides 500+ dealerships across the U.S. with a single interface to manage the customer experience end-to-end. Further, the integration enables dealerships to quickly and easily request rides for their customers, enhancing the customer experience. 

Uber for Business’ solutions are widely utilized in the automotive industry with thousands of companies driving higher customer satisfaction rates, inspiring brand loyalty, and lowering both operating costs and risk. 

Uber for Business’ solutions are widely utilized in the automotive industry with thousands of companies driving higher customer satisfaction rates, inspiring brand loyalty, and lowering both operating costs and risk. 

The automotive sector was an early adopter of Uber for Business and has been particularly interested in deploying solutions through the platform with Uber Vouchers and Uber Central to help move customers efficiently. Customers include Larry H. Miller Auto Group, Urgent.ly, AllState, and Progressive, among others. 

The integration will be widely available across UpdatePromise’s client base in North America over the next few months. The Uber Vouchers integration will power online scheduling and OEM reimbursement programs with select UpdatePromise OEM direct integrations.

Posted by Uber for Business

Category: Uber for Business

Richardson, TX – Feb 14, 2020

Traver Connect, an industry-leading provider of customer experience Service BDC solutions announced that it has entered into a strategic partnership with Update Promise, a leading technology provider for communication solutions to automotive insurers, repairers, and dealerships throughout North America.  This newly formed partnership will provide automotive dealerships with leading edge, and comprehensive Customer Experience (CX) solutions.

The integrated offering enables dealerships to maximize customer engagement by providing solutions before, during, and after the service department experience. “What the team at UpdatePromise has collaborated with us to deliver is a seamless experience for the customers of our partnered dealerships” said John Traver, CEO of Traver Connect.  “The customer perceives the entire journey-not just one touch point. This creates one ecosystem for the customer to seamlessly schedule, communicate, pay and return again.”

“We are excited to partner with Traver Connect as they provide an extremely valuable solution to help Dealerships improve efficiencies and maximize profits from the Business Development Center” said Curtis Nixon, CEO of UpdatePromise.  “Now, with the power of UpdatePromise’s Consumer Experience Solution, Traver Connect will be able to offer a unique ecosystem that will be an industry first.”

“Aligning with Traver Connect to further enhance the Consumer Experience of their Virtual BDC and Service BDC Capsule™ is yet another example of how dealers are able to leverage UpdatePromise to meet the demands of today’s consumer and the evolving needs of Fixed Operations. We are thrilled to align the two solutions for the benefit of the industry” said Rich Pannazzo, COO UpdatePromise.

“Most dealers have multiple tools from multiple vendors, some integrate, and some don’t. “ said Rob Canales, VP of Product Development at Traver Connect.  “At the end of the day the customer experience bears the brunt of those disjointed and disparate systems.”

About Traver Connect: 

Located in Richardson, Texas, Traver Connect provides a complete suite of Service BDC solutions to automotive dealers in North America. To learn more about Traver Connect, visit their website: www.TraverConnect.com.

About UpdatePromise:

Located in Chino Hills, CA, UpdatePromise is the leading Consumer Experience provider for automotive dealers, insurers and repairers throughout North America. Founded in 2009, the UpdatePromise flagship automated messaging system has impacted more than 20,000 businesses and their consumers, delivering unparalleled experiences accumulated through over 200 million text messages throughout the United States. Visit updatepromise.com to learn more. 

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Media Contact: 

Rob Canales

Traver Connect

Tel: (972) 865-4247

Email: rcanales@TraverConnect.com

Website: www.TraverConnect.com

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CHINO, California – January 15, 2020 – Mitchell International recently announced that it has partnered with UpdatePromisePay powered by UpdatePromise to be their Merchant Services Provider for Mitchell Cloud Glass. The integrated payment solution is set to launch early in the first quarter of 2020.

“We chose UpdatePromise because our two companies are aligned when it comes to Consumer Experience and Technology. The alignment between our two organizations positions our Glass Technicians, both in store and in the field, to provide customers with simple, seamless payment processing options at some of the most competitive rates available in our industry.” says Mark Bennett, Product Manager for Mitchell International. 

UpdatePromise began providing merchant services to the Automotive Industry in the year 2016. Since their debut in the Automotive Financial space, they have partnered with multiple top tier providers to upgrade the Consumer Payment Processing Experience within the Collision, Dealership, Glass and other Automotive segments. 

Chief Operating Officer of UpdatePromise, Rich Pannazzo, comments, “We saw a gap in the Automotive space when it came to Consumer payments. There was no true Point of Sale system available for business to provide a smooth, seamless and integrated payment process to their customers, who today, expect to pay everything on their phone or on a smart device capable of texting and emailing their receipts to themselves,” on the background of developing UpdatePromisePay.

Pannazzo also states, “Combining this technology with the buying power of UpdatePromise to leverage the best rates available, a win-win solution is created for both the Consumer and Business.”

About UpdatePromise 

Located in Chino Hills, CA, UpdatePromise is the leading Consumer Experience provider for automotive dealers, insurers and repairers throughout North America. Founded in 2009, the UpdatePromise flagship automated messaging system has impacted more than 20,000 businesses and their consumers, delivering unparalleled experiences accumulated through over 200 million text messages throughout the United States. Visit updatepromise.com to learn more. 

Media Contacts:

Taylor Su

951-471-7240

Taylor.Su@Corp.UpdatePromise.com 

UpdatePromise 

800-276-9107

Info@Corp.UpdatePromise.com