Schenectady, NY: On Friday, February 27th, Vice President of POTRATZ, Samantha Cunningham Zawilinski, accepted a promotion as President. The position, previously held by Christy Potratz, is a natural fit for Zawilinski after a decade with the company. 

Starting out as personal assistant to Paul Potratz, it wasn’t long for her talents to be recognized— in her time at POTRATZ, she has held nearly all positions within the company and risen to the top. In 2018, her accomplishments led to her naming on the Top 40 Under 40 list by a national publication, AutoRemarketing. Leading the charge for all things relating to account services in her previous role as VP of Account Services, Samantha has spent years developing and implementing the operating structure of the accounts department and devising new marketing strategies for the firm's international client roster. Looking forward, her leadership will provide further clarity on company objectives and strategy development for achieving them.

The future of POTRATZ with Samantha Cunningham Zawilinski at the helm will see 3 additional new services provided to help business owners increase their sales and profits. 1. Consulting services for branding and social media marketing, 2. Online training courses in branding and marketing and 3. Custom produced social media video and photography content creation monthly subscription.     

About POTRATZ:

POTRATZ consults and trains business owners on sales, social media, branding and marketing processes so they can increase sales, profits and net-worth without confusion or wasting money on advertising.   

Auto dealerships are on the cusp of transforming customer experiences. We’re geared toward helping these businesses move forward. That’s why we’re excited to announce our partnership with UpdatePromise, the leading consumer experience solution provider for automotive dealerships and collision centers. 

For auto dealerships, providing a positive customer experience – including getting customers to and from dealership locations seamlessly – is key to differentiating themselves in a competitive market. According to industry research, 80% of customers say they are more likely to do business with a company if it offers personalized experiences. Yet, customer transportation has traditionally lacked convenience and scalability. 

On-demand transportation platforms help organizations provide a differentiated experience and drive operational efficiency. Our partnership integrates the flexible Uber for Business transportation solutions into UpdatePromise’s platform, which provides 500+ dealerships across the U.S. with a single interface to manage the customer experience end-to-end. Further, the integration enables dealerships to quickly and easily request rides for their customers, enhancing the customer experience. 

Uber for Business’ solutions are widely utilized in the automotive industry with thousands of companies driving higher customer satisfaction rates, inspiring brand loyalty, and lowering both operating costs and risk. 

Uber for Business’ solutions are widely utilized in the automotive industry with thousands of companies driving higher customer satisfaction rates, inspiring brand loyalty, and lowering both operating costs and risk. 

The automotive sector was an early adopter of Uber for Business and has been particularly interested in deploying solutions through the platform with Uber Vouchers and Uber Central to help move customers efficiently. Customers include Larry H. Miller Auto Group, Urgent.ly, AllState, and Progressive, among others. 

The integration will be widely available across UpdatePromise’s client base in North America over the next few months. The Uber Vouchers integration will power online scheduling and OEM reimbursement programs with select UpdatePromise OEM direct integrations.

Posted by Uber for Business

Category: Uber for Business

Richardson, TX – Feb 14, 2020

Traver Connect, an industry-leading provider of customer experience Service BDC solutions announced that it has entered into a strategic partnership with Update Promise, a leading technology provider for communication solutions to automotive insurers, repairers, and dealerships throughout North America.  This newly formed partnership will provide automotive dealerships with leading edge, and comprehensive Customer Experience (CX) solutions.

The integrated offering enables dealerships to maximize customer engagement by providing solutions before, during, and after the service department experience. “What the team at UpdatePromise has collaborated with us to deliver is a seamless experience for the customers of our partnered dealerships” said John Traver, CEO of Traver Connect.  “The customer perceives the entire journey-not just one touch point. This creates one ecosystem for the customer to seamlessly schedule, communicate, pay and return again.”

“We are excited to partner with Traver Connect as they provide an extremely valuable solution to help Dealerships improve efficiencies and maximize profits from the Business Development Center” said Curtis Nixon, CEO of UpdatePromise.  “Now, with the power of UpdatePromise’s Consumer Experience Solution, Traver Connect will be able to offer a unique ecosystem that will be an industry first.”

“Aligning with Traver Connect to further enhance the Consumer Experience of their Virtual BDC and Service BDC Capsule™ is yet another example of how dealers are able to leverage UpdatePromise to meet the demands of today’s consumer and the evolving needs of Fixed Operations. We are thrilled to align the two solutions for the benefit of the industry” said Rich Pannazzo, COO UpdatePromise.

“Most dealers have multiple tools from multiple vendors, some integrate, and some don’t. “ said Rob Canales, VP of Product Development at Traver Connect.  “At the end of the day the customer experience bears the brunt of those disjointed and disparate systems.”

About Traver Connect: 

Located in Richardson, Texas, Traver Connect provides a complete suite of Service BDC solutions to automotive dealers in North America. To learn more about Traver Connect, visit their website: www.TraverConnect.com.

About UpdatePromise:

Located in Chino Hills, CA, UpdatePromise is the leading Consumer Experience provider for automotive dealers, insurers and repairers throughout North America. Founded in 2009, the UpdatePromise flagship automated messaging system has impacted more than 20,000 businesses and their consumers, delivering unparalleled experiences accumulated through over 200 million text messages throughout the United States. Visit updatepromise.com to learn more. 

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Media Contact: 

Rob Canales

Traver Connect

Tel: (972) 865-4247

Email: rcanales@TraverConnect.com

Website: www.TraverConnect.com

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CHINO HILLS, CA – January 17, 2020 – UpdatePromise, a leading consumer experience provider for automotive dealers, insurers and repairers throughout North America, recently announced it has published its Merchant Payments solution on the Fortellis Automotive Commerce Exchange™ Platform. 

Fortellis is the world’s first open, agnostic platform for the development and marketing of automotive APIs and solutions. Merchant Payments is now available through Fortellis to dealerships, OEMs and independent software vendors (ISVs) in North America.  

UpdatePromise develops unique and innovative solutions for enhancing the consumer experience lifecycle, which includes innovative merchant solutions that integrate with DMS providers. UpdatePromise is one of the first providers to integrate with the CDK Payment Settling API on Fortellis, allowing for write back capabilities to CDK Drive DMS.  Leveraging the CDK Payment Settling API on Fortellis, UpdatePromise can automatically update specific Service Repair Orders as soon as payments have been completed. This new integration connects mobile and desktop merchant solutions offered by UpdatePromise, and connects directly to the dealer systems, creating a seamless payment workflow.   

CEO Curtis Nixon, Chief Executive Officer of UpdatePromise recently discussed the relationship and how it will benefit both companies. "Fortellis has developed a world-class platform and we're happy to be associated with them," he said. “In continuation of our mission to always stay ahead of the curve, we are positioning ourselves for success by being one of the first to market merchant integration through the Fortellis platform.” 

“We’re very pleased to introduce UpdatePromise as the newest solution publisher on the Fortellis platform,” said Steven Liu, vice president, Product Management at CDK. “UpdatePromise is a welcome addition to Fortellis and joins a growing number of companies creating products that will shape the future of our industry.” 

About Fortellis Automotive Commerce Exchange™ Platform 

Fortellis is a technology platform that enables the automotive industry to leverage, build, innovate and integrate solutions and workflows to transform business. The Fortellis platform—with its Developer Network and Marketplace—connects software developers, OEMs and dealers so they can create new and unique experiences efficiently and seamlessly. Visit fortellis.io to learn more. 

About CDK Global, Inc. 

With $2 billion in revenues, CDK Global (Nasdaq: CDK) is a leading global provider of integrated information technology solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK Global provides solutions to dealers in more than 100 countries around the world, serving approximately 30,000 retail locations and most automotive manufacturers. CDK solutions automate and integrate all parts of the dealership and buying process, including the acquisition, sale, financing, insuring, parts supply, repair and maintenance of vehicles. Visit cdkglobal.com. 

About UpdatePromise  

Located in Chino Hills, CA, UpdatePromise is the leading Consumer Experience provider for automotive dealers, insurers and repairers throughout North America. Founded in 2009, the UpdatePromise flagship automated messaging system has impacted more than 20,000 businesses and their consumers, delivering unparalleled experiences accumulated through over 200 million text messages throughout the United States. Visit updatepromise.com to learn more.  

Media Contacts: 

Taylor Su 
Marketing Coordinator

UpdatePromise 

951-471-7240 

Taylor.Su@Corp.UpdatePromise.com  

Roxanne Pipitone 

Sr. Director, Corporate Communications 

CDK Global 

847.485.4423 

Roxanne.pipitone@cdk.com 

CHINO, California – January 16, 2020 – UpdatePromise announces their debut into the Service and Repair Financing space with its new UpdatePromisE-Pay financing option.

The soon-to-be-launched Finance Feature provides Auto Dealers, Collision Centers and Auto Repair Centers simple and affordable financing options for their customers’ vehicle service and repair needs.

Within a month of Pilot testing, a discovery in dealerships using UpdatePromise showed an increase, as much as, $85,000 in service repair up-sells. “Proving a higher adoption rate of consumers taking advantage of financing options when offered in a non-invasive manner through automation and at the right time throughout the Consumer Experience lifecycle,” stated Curtis Nixon, the President and CEO of UpdatePromise.
 

The SAAS Company’s findings are backed by data from a recent article published by McKinsey and Company, where the Point of Sale installment lending balances is forecasted to exceed $100 billion in 2019. The source continues to state that the biggest growth sector to benefit from this new wave of financing options is in the small ticket purchase between $200 and $300, where it is expected to see growth of more than 40 to 50 percent.

UpdatePromise is the first in the market to include Financing Solutions within its Consumer Experience Solution. The evoking solution is set to launch in February of 2020. For more information on the program email info@corp.updatepromise.com. 

About UpdatePromise 

Located in Chino Hills, CA, UpdatePromise is the leading Consumer Experience provider for automotive dealers, insurers and repairers throughout North America. Founded in 2009, the UpdatePromise flagship automated messaging system has impacted more than 20,000 businesses and their consumers, delivering unparalleled experiences accumulated through over 200 million text messages throughout the United States. Visit updatepromise.com to learn more. 

Media Contacts:

Taylor Su

951-471-7240

Taylor.Su@Corp.UpdatePromise.com 

UpdatePromise 

800-276-9107

Info@Corp.UpdatePromise.com

CHINO, California – January 15, 2020 – Mitchell International recently announced that it has partnered with UpdatePromisePay powered by UpdatePromise to be their Merchant Services Provider for Mitchell Cloud Glass. The integrated payment solution is set to launch early in the first quarter of 2020.

“We chose UpdatePromise because our two companies are aligned when it comes to Consumer Experience and Technology. The alignment between our two organizations positions our Glass Technicians, both in store and in the field, to provide customers with simple, seamless payment processing options at some of the most competitive rates available in our industry.” says Mark Bennett, Product Manager for Mitchell International. 

UpdatePromise began providing merchant services to the Automotive Industry in the year 2016. Since their debut in the Automotive Financial space, they have partnered with multiple top tier providers to upgrade the Consumer Payment Processing Experience within the Collision, Dealership, Glass and other Automotive segments. 

Chief Operating Officer of UpdatePromise, Rich Pannazzo, comments, “We saw a gap in the Automotive space when it came to Consumer payments. There was no true Point of Sale system available for business to provide a smooth, seamless and integrated payment process to their customers, who today, expect to pay everything on their phone or on a smart device capable of texting and emailing their receipts to themselves,” on the background of developing UpdatePromisePay.

Pannazzo also states, “Combining this technology with the buying power of UpdatePromise to leverage the best rates available, a win-win solution is created for both the Consumer and Business.”

About UpdatePromise 

Located in Chino Hills, CA, UpdatePromise is the leading Consumer Experience provider for automotive dealers, insurers and repairers throughout North America. Founded in 2009, the UpdatePromise flagship automated messaging system has impacted more than 20,000 businesses and their consumers, delivering unparalleled experiences accumulated through over 200 million text messages throughout the United States. Visit updatepromise.com to learn more. 

Media Contacts:

Taylor Su

951-471-7240

Taylor.Su@Corp.UpdatePromise.com 

UpdatePromise 

800-276-9107

Info@Corp.UpdatePromise.com