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Steve  Southin

Steve Southin Co-Ceo

Steve Southin Blog Posts

What Dark UX is and Why You Should Avoid It

What Dark UX is and Why You Should Avoid It

For anyone unfamiliar, User Experience (UX) is a term referring to the interaction that a user has with a website, application or product. The goal of UX d…

Weighing The Cost of a Used Car Manager's Time

Weighing The Cost of a Used Car Manager's Time

Anyone not responsible for vehicle inventory management may think it an easy concept but it is a stressful and labor-intensive endeavor normally bestowed u…

3 Biggest Benefits of Automating a Workflow

3 Biggest Benefits of Automating a Workflow

The COVID-19 Pandemic has accentuated the need for automation across most service and manufacturing industries and the automotive industry is no different.…

Reshaping the Landscape

Reshaping the Landscape

The latest and greatest digital shift since COVID-19 hit has reshaped the retail landscape faster than could have been imagined. It has brought new opportu…

How Automation Has Helped Businesses During a Pandemic

How Automation Has Helped Businesses During a Pandemic

Automation has become a key element of digital transformation.  This shift could replace nearly 70% of manual, repetitive tasks, according to a Brooki…

What To Look For In An Automated Workflow Solution

What To Look For In An Automated Workflow Solution

From sales to finance, and IT to marketing, workflow automation can liberate almost any departments from the burden of tedious manual processes. A workflow…

How a Simple Analog Device Inspired a Digital Powerhouse

How a Simple Analog Device Inspired a Digital Powerhouse

Kevin Systrom, one of the co-founders of Instagram attributes the creation of the powerhouse Photo Application and social network to a particular yet simpl…

Automation Let's You Fly!

Automation Let's You Fly!

One of the most popular metaphors in business is how leaders are the pilots of their organizations: in the driver's seat, handling turbulence, and gett…

Have You Ever Considered Using Shopstreaming? You Are Probably Already Doing It

Have You Ever Considered Using Shopstreaming? You Are Probably Already Doing It

Last year, U.S. e-commerce sales generated about $365.2 billion in revenue. With the COVID-19 pandemic resulting in changing shopping habits as nonessentia…

How Automation is Helping Your Dealership (and Why You Should Investigate Other Ways) Part 2

How Automation is Helping Your Dealership (and Why You Should Investigate Other Ways) Part 2

In my last blog I discussed how dealers have been using automation to manage internet lead processes. In this blog, I will take it one step further and exp…

How Automation is Already Helping Your Dealership (and Why You Should Investigate Other Ways)

How Automation is Already Helping Your Dealership (and Why You Should Investigate Other Ways)

Sales and service processes have been modified and fine-tuned as long as sales and services have existed. Making a product or service accessible and appeal…

What A Good User Experience Can Do for You

What A Good User Experience Can Do for You

With most of the country in quarantine, people are more reliant upon digital applications like Netflix and Amazon than ever before. Netflix reportedly had …

A Digital Retail Do-Over

A Digital Retail Do-Over

Before the Covid-19 pandemic and economic crisis, dealers have been struggling to adopt and perfect digital retailing and the need has accelerated at stagg…

The Light at the End of the Tunnel

The Light at the End of the Tunnel

With Covid-19 creating a ripple effect across the socio-economic fabric of America, life as most of us know it has been disrupted, especially that of the r…

Digital Transformation Is Happening Now

Digital Transformation Is Happening Now

With the advancement of technology and sudden wave of consumer adoption, the automotive retail sector is experiencing a global revolution and that can only…

David Kain Interviews Steve Southin, Co-CEO of DiscoveryLoft About Their New Vehicle Inspection Tool

David Kain Interviews Steve Southin, Co-CEO of DiscoveryLoft About Their New Vehicle Inspection Tool

I am incredibly humbled that David Kain took the time to learn about PAVEInspect last week. "David Kain, President of Kain Automotive interview…

Looking to Build Better Customer Relationships?

Looking to Build Better Customer Relationships?

Customers are becoming incredibly sophisticated, elusive, and empowered since the latest digital retail wave. As a result, the dynamics of the relationship…

Adapting to Change May Be Hard but Also May Be Vital to Success

Adapting to Change May Be Hard but Also May Be Vital to Success

COVID-19 has reformed and redefined the customer experience (CX), and now dealers need to think beyond short-term fixes and look forward into the new norma…

Efficiency and Revenue in All Departments through Digital Channels

Efficiency and Revenue in All Departments through Digital Channels

The economic downturn the auto industry has faced beginning in early March was more devastating for those dealers who were not able to quickly and easily s…

5 Reasons why User Experience is the Foundation of a Strong Dealership

5 Reasons why User Experience is the Foundation of a Strong Dealership

User Experience, by definition, addresses all aspects of an experience within automotive shopping, purchasing and owning of a vehicle from the customer&#39…

What Apple Learned from Their Automation Failure

What Apple Learned from Their Automation Failure

Back in 2012, Apple executives attended a meeting in China where they watched a video of an experimental fully-automated assembly line for the iPads. They …

The Socially Distant Next Digital Era

The Socially Distant Next Digital Era

Digital retail has just had an unexpected growth spurt. While stay at home mandates disrupted worldwide economies, it has also forced many business and con…

AI + HI = Intelligence

AI + HI = Intelligence

The worldwide COVID-19 pandemic forced many retail businesses to either shutdown or embrace automation, AI and digital retail solutions in order to continu…

When the Easy Button is Broken, Sales Can Be Lost

When the Easy Button is Broken, Sales Can Be Lost

As we see digital retailing becoming more desirable to consumers, it has never been more important for dealers to ensure that their processes and technolog…

Making the Best of Time During the Worst of Times

Making the Best of Time During the Worst of Times

The retail car business in North America can be incredibly taxing on its employees. From 12-hour days to uncertain paychecks – salespeople can go fro…

The Not-So-Perfect Storm Part 2

The Not-So-Perfect Storm Part 2

In my last blog, I discussed the many consequences that the COVID-19 virus will bring to the auto industry. That list was not all inclusive and there is a …

The Not-So-Perfect Storm: When the Auto Industry Reopens From COVID-19

The Not-So-Perfect Storm: When the Auto Industry Reopens From COVID-19

There have only been a few times in automotive history that a disruption has caused so much harm to the world’s economy that has dramatically affecte…

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