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The Higher Gear Group

The Higher Gear Group

Higher Gear

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About the Product

The Higher Gear Group is a leading provider of Customer Relationship solutions to the automotive industry. Known for the highest in-dealership CRM usage through the use of intuitive and user friendly interfaces, The Higher Gear Group provides Internet lead management, showroom control, service marketing, integrated accountability and tracking designed to maximize every sales opportunity. The Higher Gear Group’s easy-to-use CRM suite will streamline your dealership’s sales efficiency, customer prospecting and retention, customer relationship marketing and trade cycle management, and at the same time increase dealership profitability. Our goal is to make your dealership successful by maximizing every sales opportunity.

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Product Summary

Star Rating Distribution:
1
2
1
3
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Inexpensive but needs more options!
Reviewed by a General Sales Manager May 31st
Recommended: YES
✅ Verified Rating

Pros: So cheap that I don't want to chnge

Cons: Needs Functionality and updating

Needs to update!
Reviewed by a BDC Manager May 12th
Recommended: NO
✅ Verified Rating

Pros:

Cons: I can only check out one vehicle at a time. slow response. Real time response would be a great addition!

Good CRM
Reviewed by a Group Executive May 12th
Recommended: YES
✅ Verified Rating

Pros: I have used this CRM for about 15 years, it is VERY user friendly and allows a lot of freedom. I love the layout and overall design of this program.

Cons: I wish that it was web based, we are having to switch for this reason.

Needs a lot of work.
Reviewed by an Internet Director April 14th
Recommended: NO
✅ Verified Rating

Pros: The layout of this CRM is not too bad, it did the basics pretty well.

Cons: The huge issue that I had with this CRM is that it was server based, rather than web based. This made it very difficult to operate in a digital world, was not useful for us with our customers.

Good CRM
Reviewed by a Salesperson March 29th
Recommended: YES
✅ Verified Rating

Pros: This is a very good CRM, I really like that it helped manage my leads for me.

Cons: The biggest issue I had was not with functionality, rather it was with the esthetics. This program was not 'pretty', not a big deal for some but I did not like looking at it.

Easy to use
Reviewed by a BDC Manager February 10th
Recommended: YES
✅ Verified Rating

Pros: This product is incredibly easy to use! Also has a lot of great features, great for follow-up.

Cons: None

Does the job, but very basic
Reviewed by an Internet Director Oct 5, 2016
Recommended: NO
✅ Verified Rating

Pros: Does the job.

Cons: Very basic, does not give you enough tools or control. Reporting is weak.

Antiquated Product
Reviewed by a BDC Manager Sep 14, 2016
Recommended: NO
✅ Verified Rating

Pros: Easy to use

Cons: Very short on modern capabilities such as texting, deep reporting and analytics, which any decent BDC Manager lives and dies by. Reporting is a joke and not even approaching robust. Creating follow-up schedules is also a serious flaw in this product and creating accountability is just as horrid. The excuse that the infantile design and interface was meant to be user friendly is laughable and you would best be served by looking at the myriad of superior and technologically savvy CRM's out there as the low price for this product does not justify its many shortcomings.

Dealer Rating
Reviewed by a Dealer Professional Nov 18, 2014
Recommended: YES
✅ Verified Rating

Pros: Ease of use and staff follow up

Cons: Look and feel

Dealer Rating
Reviewed by a Sales Manager May 17, 2014
Recommended: NO
✅ Verified Rating

Pros: In my experience their customer support and in-store training staff is awesome!

Cons: The product is super outdated and there are plenty of features that are way out of date. Their email client may as well be USPS its so outdated. It uses pictures and lots of graphics to make it easy to use.


Contact Info

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