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From: Jared Hamilton
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Tim Clay

Tim Clay Chief Revenue Officer

Tim Clay Blog Posts

Anticipation Is Not What’s Making Them Wait – It’s Inefficiency!

Anticipation Is Not What’s Making Them Wait – It’s Inefficiency!

Recently I’ve seen several blogs and articles about the customer experience and an article in Automotive News really caught my attention and spar…

Maximizing your Conference ROI!

Maximizing your Conference ROI!

We’re well into conference season and some conferences can be quite overwhelming -- Exhibit halls packed with hundreds of vendors all vying to ta…

Service Retention Relies on Consumer Trust

Service Retention Relies on Consumer Trust

When a customer buys a new car from a dealership it’s almost a given that service also just gained a new customer. Most of the time, if the customer …

Give Them Options & Revenue Will Come

Give Them Options & Revenue Will Come

There’s nothing more disheartening to a service advisor than presenting a customer with a list of service recommendations only to hear the custom…

Is Your Service Department Invisible?

Is Your Service Department Invisible?

For car dealerships, when it comes to marketing, the overwhelming majority of messages tend to revolve around sales. The need to push more units, drive…

Increasing Service Revenue Is All in the Details

Increasing Service Revenue Is All in the Details

The service department is typically the largest revenue source for a dealership. In some cases, service departments carry the dealership and keep it in…

Service Recommendations: When They Want It but Can’t Afford It

Service Recommendations: When They Want It but Can’t Afford It

There is nothing more frustrating to a service advisor than presenting legitimate service recommendations to a customer only to lose the sale because o…

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