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Jared Hamilton
From: Jared Hamilton
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Veronica Dunford

Veronica Dunford EVP Business Development

Exclusive Blog Posts

Now taking requests for free weekly sales reports in your area! Keep an eye on your competitors!

Now taking requests for free weekly sales reports in your area! Keep an eye on your competitors!

I am offering these reports for free so that I can get some good feedback. Tell me what state, city, or dealer you want to see and I can send you how …

How to Make (and send) VR Videos

How to Make (and send) VR Videos

After my "best idea" win at DSES (thank you again, Driving Sales!) I've got lots of messages about how to capture customers from coast to coa…

A Birthday You Do Not Want to Celebrate!

A Birthday You Do Not Want to Celebrate!

Birthdays are supposed to be a great time of the year, it's your birthday after all, no? But one Birthday you want to avoid is the vehicles on your dea…

Why Sales Needs a Dedicated Service Technician

Why Sales Needs a Dedicated Service Technician

The average time it takes to recondition a used car is 10 days. A vehicle depreciates approximately $10 per day. I’ve personally seen the process…

What is the 'Right' BDC Solution?

What is the 'Right' BDC Solution?

Ask 10 different dealers for their opinion on automotive business development centers and you will likely get 10 different answers. We’ve seen it all…

When it Comes to Sales & Service, Don't Be A Zombie!

We have all heard of the ABCs of Sales (Always Be Closing), but I would like to turn that around to Customer Service – Always Be Considerate!

If you put yourself in your customer’s shoes and Consider where they are coming from, what are their pain points, what can you do to help… you will be a hero!  Not to say that you will always have the answer or a fix for whatever is troubling them right away, but let's face it, often times our clients have a hard time expressing what it is that will satisfy them when they are frustrated.  Clients may not need something urgently, they may merely want to feel as if they are heard, are valued, that they are not forgotten about.

As for the rest of the alphabet;

Be Dependable

Practice great work Ethic

Forgive your clients when they lash out

Be Generous with your time

Be as Helpful as possible

Rely on your Instincts

Don’t always try to Justify mistakes

Always be Kind

Listen to your clients

Be a Master of your craft

Don’t be Negative

Be Open to new ideas & approaches

Provide excellent customer service

Ask Questions

Be Responsive

Keep things Simple

Try your best

Understand the product you are supporting

Be the Voice of the customer

Welcome feedback

Have a hobby, like playing the Xylophone (just seeing if you are paying attention)

Be Yourself, your customer will know if you are a fake

Don’t be a Zombie, your clients will know when you are just going through the motions

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