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Jared Hamilton
From: Jared Hamilton
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Veronica Dunford

Veronica Dunford EVP Business Development

Exclusive Blog Posts

Improving Vehicle Detail Pages

Improving Vehicle Detail Pages

Your VDP is one of the most important aspects of your marketing. Improving your sellers notes will help your customers see the value that is included for t…

Improving Service Efficiency for the Customer

Improving Service Efficiency for the Customer

As a former service advisor for one of the busiest Chevrolet dealerships on the prairies, I know firsthand how many customer interactions frontline sta…

EXCLUSIVE WEBINAR - From First Search to Final Sale: Understanding Today's Customer Journey

EXCLUSIVE WEBINAR - From First Search to Final Sale: Understanding Today's Customer Journey

The modern customer journey has changed with the majority of decision making, price matching, and quality assurance done online before even being in the st…

The Problems with Selling Used Cars with Recalls - Part 1

The Problems with Selling Used Cars with Recalls - Part 1

Part 1: Consumers Vote with their Pocketbooks When it comes to selling used cars with recalls, dealers seek refuge from scrutiny by turning to fellow de…

Rock's Rants: Equipment Repair

Rock's Rants: Equipment Repair

Recently I was sitting in an office with a service manager and a few advisors. Someone walked in and said, "The balancer's not working again.&quot…

When it Comes to Sales & Service, Don't Be A Zombie!

We have all heard of the ABCs of Sales (Always Be Closing), but I would like to turn that around to Customer Service – Always Be Considerate!

If you put yourself in your customer’s shoes and Consider where they are coming from, what are their pain points, what can you do to help… you will be a hero!  Not to say that you will always have the answer or a fix for whatever is troubling them right away, but let's face it, often times our clients have a hard time expressing what it is that will satisfy them when they are frustrated.  Clients may not need something urgently, they may merely want to feel as if they are heard, are valued, that they are not forgotten about.

As for the rest of the alphabet;

Be Dependable

Practice great work Ethic

Forgive your clients when they lash out

Be Generous with your time

Be as Helpful as possible

Rely on your Instincts

Don’t always try to Justify mistakes

Always be Kind

Listen to your clients

Be a Master of your craft

Don’t be Negative

Be Open to new ideas & approaches

Provide excellent customer service

Ask Questions

Be Responsive

Keep things Simple

Try your best

Understand the product you are supporting

Be the Voice of the customer

Welcome feedback

Have a hobby, like playing the Xylophone (just seeing if you are paying attention)

Be Yourself, your customer will know if you are a fake

Don’t be a Zombie, your clients will know when you are just going through the motions

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