About

MY AUTOMOTIVE RETAIL EXPERIENCE: I am a Phone Coach with Phone Ninjas. We assist dealers to achieve record-breaking sales by coaching one-to-one with Sales and BDC teams, to create successful appointments and sales. I have nearly 20 years’ experience coaching and consulting for US nationwide auto dealerships, on Sales and Service, BDC Development, Customer Experience, Process Improvement, Customer Loyalty, Digital Marketing, Training, Leadership Team Coaching, & Sales Team Facilitation. RESULTS: Assisted dealers in adopting leading-edge sales practices, improving digital processes, and increasing dealer profitability, customer loyalty, and team engagement. Coached dealers to achieve Industry-leading customer satisfaction awards through leadership and team development; Training and Coaching for: Customer Retention/Growth; Sales and Productivity improvement; Employee engagement; Facilitating change; Process improvement and Program implementation.