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Bill Springer

Bill Springer President

Bill Springer Blog Posts

Now's the Time for New-Car Dealers to Focus on Used Vehicles

Now's the Time for New-Car Dealers to Focus on Used Vehicles

Not only can used-car sales increase revenue from car buyers, but simply getting vehicles in shape to sell can lead to more money for your service departme…

Why Dealerships’ Service Experience Starts With the Sale

Why Dealerships’ Service Experience Starts With the Sale

The relationship between a customer and a dealership’s service department doesn’t begin when the vehicle needs its first oil change. It actually starts…

Why Dealership GMs Should Pay More Attention to Service

Why Dealership GMs Should Pay More Attention to Service

From hiring and training department heads to monitoring the daily operating control (DOC) to annual forecasting, resolving elevated customer complaints, an…

5 Fresh Marketing Ideas to Rev Up Your Fixed Ops

5 Fresh Marketing Ideas to Rev Up Your Fixed Ops

Are you struggling to fill your service bays with new customers or retain existing customers? Or maybe you’re looking for big growth this year? Then …

Tips and Strategies to Get More Positive Customer Reviews

Tips and Strategies to Get More Positive Customer Reviews

Like it or not, customer reviews are a big deal for dealership service departments. We know, it doesn’t always feel fair that a seemingly innocu…

A Dealership General Manager’s Guide to Improvement

A Dealership General Manager’s Guide to Improvement

In order to run a successful and efficient dealership that regularly delights customers and increases market share, GMs must stay ahead of the ever-changin…

How to Get Customers Back for Their First Service Appointment

How to Get Customers Back for Their First Service Appointment

Looking for ideas to get new customers to return to your dealership for their first service appointment? Here are a few that’ll help ensure you’re gett…

10 Ways to Build Customer Loyalty from Fixed Ops

10 Ways to Build Customer Loyalty from Fixed Ops

To both maximize fixed ops profits and generate new car sales, getting customers to return to your dealership for service is critical to your success. Here…

Has Your Dealer Service Department Embraced the Digital Age?

Has Your Dealer Service Department Embraced the Digital Age?

As the digital age becomes more pervasive in all aspects of life, it's imperative that dealer service departments keep up with the evolving trends customer…

Is Your Service Department Experience One for All Ages?

Is Your Service Department Experience One for All Ages?

How does the age of your customers affect their outlook and experience with your service department? A recent research report breaks down responses from ne…

How to Properly Execute Pickup and Delivery

How to Properly Execute Pickup and Delivery

Dealership service departments who don't offer pickup and delivery are at a severe disadvantage these days. Find out why, and get tips to properly implemen…

How COVID is Changing Service Department Value Props

How COVID is Changing Service Department Value Props

Dealership service departments have been forced to shift their programs, strategies, and amenities in 2020. Find out how COVID is changing service departme…

New Data: COVID's Impact On Service Demand Then and Now

New Data: COVID's Impact On Service Demand Then and Now

Dealership service repair order volumes are getting back to normal after a steep decline earlier this year. Dive into the numbers behind COVID's impact on …

7 Service Department Marketing Tactics + Examples

7 Service Department Marketing Tactics + Examples

Growing your dealership's service business isn't an easy job. With countless auto repair shops trying to steal your customers away and manufacturer-recomme…

New Study: Even Loyal Customers Leave After a Bad Experience

New Study: Even Loyal Customers Leave After a Bad Experience

What’s the easiest way to turn your dealership into an engine of profit? Keep more customers coming back for service, more often. Okay, maybe i…

Texting Is Now the Top Preference for Service Customers

Texting Is Now the Top Preference for Service Customers

Texting has come a long way since the days of flip phones and message limits. What was once a communication channel reserved only for our closest friends a…

New Data: Even Loyal Service Customers Buy Tires Elsewhere

New Data: Even Loyal Service Customers Buy Tires Elsewhere

It's widely known that dealerships still have a lot of ground to make up when it comes to selling tires. According to Modern Tire Dealer, auto dealersh…

Press Release: DriveSure Releases 2020 Dealership Service Retention Report

Press Release: DriveSure Releases 2020 Dealership Service Retention Report

FOR IMMEDIATE RELEASE       CONTACT DriveSure by Krex, Inc. Bill Springer President 847-753-9955 wgs@krexinc.com DriveSu…

Service Department Amenities: What Do Your Customers Want?

Service Department Amenities: What Do Your Customers Want?

Snacks. Coffee. WiFi. It seems these are staples for most dealership service department waiting areas. But are those the amenities that keep your custom…

Service Writer Training: People Skills Your Customers Will Love

Service Writer Training: People Skills Your Customers Will Love

Service writers do a lot of things. But, of all the things they do, the most important is managing the relationships with your customers. That’s not an e…

Back to Business: How Service Departments Can Return Strong

Back to Business: How Service Departments Can Return Strong

It seems that FixedOps numbers have already hit rock bottom — far exceeding the early predictions of a 29% decrease. But now that we're beginning to see …

DriveSure Compiles Dealership Repair Order Volume to Help Dealerships Manage COVID-19 Pandemic

DriveSure Compiles Dealership Repair Order Volume to Help Dealerships Manage COVID-19 Pandemic

Northbrook, Ill. — DriveSure, a customer retention product designed for new car dealerships by Krex, Inc., has compiled data on closed repair or…

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