October 11, 2023, New York City, NY– CallRevu, the undisputed leader in automotive communication solutions, proudly unveils its latest innovation, ServiceVision Pro, a trailblazing AI-powered technology designed exclusively for retail automotive fixed operations.

Revolutionizing Customer Service Excellence: ServiceVision Pro is not just a product; it’s a paradigm shift in the automotive industry. This cutting-edge technology ushers in a new era for fixed ops departments, offering unparalleled call coverage, real-time alerts, and transformative insights. Dealerships can now provide exceptional customer service, armed with a deep understanding of every customer interaction.

Unmatched Insights, Real-time Alerts, Superior Coverage: ServiceVision Pro delivers comprehensive coverage on all fixed ops calls, empowering dealerships with invaluable insights gleaned from every conversation. Real-time alerts ensure that issues are addressed promptly, turning challenges into opportunities. Powered by CallRevu’s advanced AI technology, the platform offers actionable data analytics, providing profound analysis of conversations. This unprecedented visibility enables dealers to make informed decisions, drive revenue, and exceed customer expectations.

Driving Performance and Revenue: Ben Chodor, Chief Executive Officer at CallRevu, emphasizes, “In today’s fiercely competitive automotive landscape, exceptional customer service is non-negotiable. ServiceVision Pro isn’t just a tool; it’s a transformational force. We’re providing fixed ops departments with revolutionary conversational intelligence that will drive exceptional customer service and, ultimately, skyrocket revenue.”

Unprecedented Visibility, Targeted Coaching, Enhanced Performance: ServiceVision Pro offers an unparalleled level of insight into fixed ops calls, allowing managers to evaluate powerful metrics such as appointment-setting success rates, customer frustrations, pricing inquiries, recall-related conversations, and categorization based on service products discussed. These features enable targeted coaching strategies, resulting in improved performance across the entire fixed ops organization.

Empowering Dealerships, Elevating Customer Experiences: ServiceVision Pro promises groundbreaking changes in how dealerships engage with customers. By providing essential insights for personalized customer service and optimizing operations for revenue growth, ServiceVision Pro becomes an indispensable tool for any modern dealership aiming for unparalleled success in the current market.

To learn more, visit: https://callrevu.com/servicevision-pro/

Experienced Tech Leader to Steer CallRevu’s Growth and Innovation

Baltimore, MD – CallRevu, a premier automotive communication solutions provider and a portfolio company of Serent Capital, is pleased to announce the appointment of Ben Chodor as the company’s new Chief Executive Officer (CEO). Chodor’s extensive background in technology, SaaS businesses, and his proven leadership make him an exceptional fit to lead CallRevu into its next phase of development.

"Ben Chodor's strategic acumen and passion for technology-driven solutions perfectly align with CallRevu's mission," said Kevin Frick, Partner at Serent Capital. "We are confident in his ability to guide the company's growth and enhance its value proposition to the automotive industry."

Brendan Reidy, Executive Chairman of CallRevu, praised Chodor's vision and commitment. "Ben's dedication to empowering both our team and clients underscores his suitability for the CEO role. His leadership will undoubtedly steer CallRevu toward continued success."

Chodor expressed his enthusiasm about joining CallRevu in this capacity. "It is an honor to lead CallRevu as CEO and collaborate with its remarkable employees and customers," Chodor commented. "I am excited to further strengthen our position as an industry leader, driving innovation and delivering exceptional value to our partners."

With an impressive background in driving growth and innovation across technology sectors, Chodor's appointment brings a new era of leadership to CallRevu. His focus on customer-centric solutions and his dedication to advancing the automotive communication landscape position the company for sustained excellence.

For media inquiries or more information, please contact:

Susan Lovett

Senior Director, Marketing

susanlovett@callrevu.com

443.632.9119

About CallRevu:

CallRevu is the leading automotive communications intelligence platform. Founded in 2008, CallRevu delivers a robust CI solution that offers dealers the ability to increase lead management, customer engagement, and revenue growth utilizing AI and world-class call monitoring and tracking technology. To learn more, visit www.callrevu.com. 

To have a successful dealership, you must first have a successful sales team. To have a successful sales team, your salespeople must have product knowledge and strong communications skills. These skills are necessary to build rapport with customers, understand their needs, and present solutions to those needs.

But not every salesperson is born with exceptional communication skills. This is why an automotive call monitoring solution is an essential tool in today’s auto dealership. By closely analyzing phone conversations with customers, you can uncover valuable insights, increase lead conversions, and improve staff communication skills. 

Here are seven ways an automotive call tracking and monitoring solution can help you develop a highly successful sales team. 

1. Identify and correct sales roadblocks

One of the biggest benefits of call monitoring is that it can help identify areas where your sales team is struggling. For example, you might find that your salespeople are not making a strong first impression, qualifying leads effectively, or overcoming objections.

Once you have identified these roadblocks, you can take steps to correct them with focused training sessions.

2. Improve the customer experience

Call monitoring enables you to evaluate your sales team’s phone etiquette. Through constructive feedback, you can enhance your team’s customer service skills to ensure every customer interaction is professional, friendly and helpful. 

Additionally, call summaries and analyses provided by your call monitoring partner give valuable insights into customers’ expectations and needs. This allows you to quickly identify common pain points, preferences, and trends. This information can then be used to tailor your approach and provide personalized solutions.

When you receive alerts about customer interactions that aren’t going well, you can quickly respond to address customer concerns. A fast response and empathetic tone helps to build trust and credibility and improve the overall customer experience. 

3. Increase sales productivity

Call monitoring can also boost sales productivity. By tracking the number of calls made, the number of leads generated, and the number of deals closed, you can identify areas where your reps can be more efficient and productive. For example, you might find that your reps are spending too much time on unproductive tasks, such as making cold calls.

Data from automotive call monitoring reports can also help to identify bottlenecks in the sales process. By analyzing call details and follow-up practices, you can make incremental improvements that lead to a more efficient sales process. 

4. Improve sales team morale

Call monitoring can improve your sales team’s morale. By providing feedback on their performance, you help staff identify areas where they can improve. Additionally, call monitoring can be used to identify the behavior and best practices that make your top performers successful. 

Use this data for motivational purposes and to celebrate staff improvements, helping them to reach their full potential. 

5. Increase lead conversions

One of the biggest advantages of automotive call monitoring is the ability to discover where your leads are coming from and what actions and behaviors are most effective for converting leads into sales. 

This allows your marketing team to analyze which campaigns led to the most inbound sales or service leads and develop new, targeted campaigns to generate higher-quality leads.

6. Make better business decisions

Finally, call monitoring can help you make better business decisions and ensure compliance with legal and industry regulations. Monitoring calls for compliance guidelines such as accurate pricing disclosures, privacy policies and ethical sales practices helps to ensure your team is well-informed and adheres to regulations.

An automotive call monitoring solution creates a culture of continuous improvement in your dealership. It does this by enabling a proactive approach to identify and address areas that need improvement, rather than waiting for customer complaints or negative feedback. By consistently monitoring calls, dealers can foster a learning environment that focuses on enhancing skills, refining processes, and delivering an exceptional customer experience.