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CarNow

MessageNow

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Star Rating Distribution:
123
5
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About the Product

MessageNow is a next-generation digital communication platform we have developed in partnership with leading dealership groups across the country. Our technology is built on a unique software architecture that provides the foundation for digital retailing in the automotive industry, and fundamentally enhances the interaction between customers and dealers. Whether we train your team or you opt to use our factory-trained, automotive only, BDC, your customers' experience will stand out from your competition. Features: • Inventory Integration • Virtual Brochures • Vehicle Comparisons • Video Integration • DealNow • Click to Text • Facebook Integration • CarNow Direct Service Scheduling

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Last edited by Bryant Gibby on Nov 27, 2019

Product Summary

Star Rating Distribution:
123
5
0
0
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

10/10- would recommend
Reviewed by a BDC Manager August 28th
Recommended: YES
✅ Verified Rating

Pros: MessageNow makes my life that much easier! Anna L., RMP, is always available to assist me, great customer service!

Cons:

Love our rep Anna L
Reviewed by a BDC Manager August 28th
Recommended: YES
✅ Verified Rating

Pros: Great tool for online buyers. We utilize the tool as much as possible and always have good luck

Cons:

Love CarNow
Reviewed by an Internet Salesperson August 28th
Recommended: YES
✅ Verified Rating

Pros: Great product and customer service. I know Anna L is only a phone call away when I need her. With Covid we have had a lot more online traffic and it has helped our sales grow

Cons:

Best service out of the 3 I have used
Reviewed by a Dealer Professional August 27th
Recommended: YES
✅ Verified Rating

Pros: The biggest difference has been Heather B, our performance rep. She has stayed in contact and helped make the adjustments for this service to work more efficiently than any of the other 3 I have used across my 4 locations

Cons: Must be logged into the back end for the carnow reps to see our chats when responding from a mobile device.

Heather and the Team at CARNOW have helped us increase sales
Reviewed by a Dealer Professional August 24th
Recommended: YES
✅ Verified Rating

Pros: The CARNOW product allows our customers to talk with someone at all times. When we are open or closed it does not matter. The customer can have a real person talk to them. The CARNOW platform has allowed us to increase sales without adding more sales team members. Heather B has done a great job training the team on how to best use the system.

Cons: Not really any to speak of.

CarNow is great chat tool
Reviewed by an Internet Salesperson August 24th
Recommended: YES
✅ Verified Rating

Pros: Great chat tool to send inventory, credit app, etc, etc. We pretty much have everything we need to sell the car online within this digital showroom.

Cons:

The Future Of Chat
Reviewed by a Dealer Professional August 21st
Recommended: YES
✅ Verified Rating

Pros: Customer forward and AI driven technology that allows the agent to do a myriad of things to drive customer conversions, answer questions, and qualify leads. Anna LaMartina and George Windsor at CarNow made the transition very easy, and their knowledge of the product was impressive. Anna has conducted many trainings on MessageNow for our staff. Cannot say enough about the customer service.

Cons: It could use some more customization options that make it more unique to each dealership. Would like to see a Facebook Message widget option for the site pop up, but MessageNow does integrate with our Facebook page and works beautifully.

Product has very quickly made an impact!
Reviewed by a General Manager August 21st
Recommended: YES
✅ Verified Rating

Pros: With the help of Anna LaMartina and George Windsor, our Team is locked in a taking full advantage of this product.

Cons: Which we had this on our site sooner!

Loving this tool!
Reviewed by an Internet Director August 21st
Recommended: YES
✅ Verified Rating

Pros: Anna L. and George W. did an amazing job helping our team get up and going with MessageNow.

Cons:

Paul did training for our store and did a wonderful job
Reviewed by a Marketing Director August 20th
Recommended: YES
✅ Verified Rating

Pros: Every time our store gets new sales staff our conversion for CarNow leads always drops. Once we set up a call with Paul our conversion jumps back to its high percentage. Thank you Paul!

Cons:


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