Pros: Information is checked out. This is a wonderful source for our customers and for our sales team.
Pros: Not only is our account manager absolutely wonderful to work with, but the product is consistently effective. We've tried other Facebook-related products in the past, and this is the best one we've tried so far. Not only do the individuals working their managed chat do a great job of getting the information we need from customers, but the leads DO close!
Pros: The best chat program I have used. Lindsay, our rep, has been fantastic with any questions or changes I've wanted to make. Interaction with customers is good with this tool.
Pros: Our Rep is great but the actual chat just needs a few adjustments.
Cons: People think they are talking to the dealership and they get frustrated. They need to do better training.
Pros: Joe is always there if I need assistance with any issues or need to make a change.
Pros: Costs 2.5 times more than out current chat. I realize they are the best but we can't afford it.
Cons: Wish they could do a version for small dealerships.
Pros: One of our best lead sources. Wendy is the best rep!
Pros: Overall, this is a great tool.
Cons: Some of their Reps could do better notations.
Pros: Leads are plenty and their staff does a great job. Our rep is awesome too.
Pros: Our rep, Loren, is great. He is always updating us.
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