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Jared Hamilton
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Chris Murray

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Chris Murray Blog Posts

Deconstructing the BDC

Deconstructing the BDC

Heresy! You can't say that! You can't even think that! The BDC is the heartbeat of the dealership! The BDC is 40, 50, 60 or 70% of the sales at our…

The Cornerstones of Negotiations

The Cornerstones of Negotiations

In a recent blog I answered the question; what is the difference between haggling and negotiating? About $100,000.00 a year. I offered the opinion that neg…

Train the Top not the Bottom!

Train the Top not the Bottom!

How do you think the most successful military in the history of the world trains its troops? Do they bring in outsiders and civilians to do it? Do you thin…

Haggling vs Negotiating

Haggling vs Negotiating

Recently, in a meeting I was hosting with some advanced sales managers (advanced simply meaning time in the job not necessarily skill level) I asked; …

You can't? You're right!

You can't? You're right!

I spent several days with a Service Manager that is convinced there are no solutions to her problems. She is bright, capable, competent and creative but ha…

When Does The Tire Sale Begin?

When Does The Tire Sale Begin?

Two of our biggest assets in our dealerships are the Factory Warranty and Factory Trained Technicians. Without that not much separates us from the Secondar…

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