Conversica

Pros: The portal is very user friendly, and gives a breakdown of all prospects that are being contacted. Although our assistant is a robot, you can continue to contact clients as the robot as well. Whenever we have needed help, or had any questions, our Rep Margarette has always made sure to take care of it, and follow up to check out how we are doing. Really great product that helps us make and maintain relationships with our clients.

Cons: We are located on the East Coast, and our rep is located on the West Coast, not so much of a con, because our rep has corresponded via email outside of those hours, but the time difference makes our communication time frame limited.

Pros: This system is amazing in every way possible. Very user friendly and it helps you become better at following up with your leads that fall through the cracks

Cons: no cons.

Pros: We don't waste time looking for Customers! It's easy and productive!

Cons:

Pros: Customer Service is top notch Reporting is great The program is Very Intuitive

Cons: No cons, All thumbs up!

Pros: Very positive, Energetic, Very helpful, Very Knowledgeable

Cons: None

Pros: Keeps our Internet Department on Track to do follow up

Cons: No Cons

Pros: holds my sales-team and managers accountable. makes sure that no lead goes without persistent and constant follow up. Really love the fact Conversica acts as a CSR... this helps us get a neutral party involved, and we can get a lot of info out of the customer.

Cons: Alex Terry should stay at the helm of Conversica... don't sell it... stay at the helm and retire.

Pros: Stops the clock with the manufacturer. Ensures follow up by sales associates and alerts you of customers not receiving follow up. Low cost for the ROI

Cons: none

Pros: They are always open to suggestions for improvement and regularly check in with me to see if there is any feedback. Kelly is exceptional in explaining a very complicated process that makes our work so much easier.

Cons:

Pros: Ease of use, dealership support, roi

Cons: