Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Conversica

Conversica

Conversica

 Rate Product
Star Rating Distribution:
15
0
0
0
0
Rating by Job Title:

Contact Info

phone Not Available
explore Not Available
Do you work for Conversica? Claim your company page now!

About the Product

Conversica uses an advanced AI to provide successful lead opportunities and to create realistic conversations.

expand_more read more expand_more expand_less read less expand_less
Last edited by Dana Winters on A few seconds ago

Do you work for Conversica? Claim your page now!

Product Summary

Star Rating Distribution:
15
0
0
0
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

A True Game Changer
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Allows your reps to stay on top of every lead. You can easily shift gears and focus on certain ad/lead sources that may be failing due to lack of proper follow up. This product can only help improve any sales rep or BDR's performance. Don't miss any opportunities you get through the portal. These offer a great opportunity for additional gross for the stores.

Cons: Sometimes the alerts come through at all hours of the night... but that just means there is money waiting for me when I get to the store.

Great service!
Reviewed by an Internet Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: Conversica is a wonderful vendor to work with and their product is top notch. The engagement we get from our customers is absolutely amazing. Lexi is a wonderful Success Manager and keeps an open line of communication and always very quick to get back to any questions we have.

Cons: None at this time

The onboarding process was seamless for both the sales assistant and the service assistant
Reviewed by a Dealer Professional Last Week
Recommended: YES
✅ Verified Rating

Pros: While we have only been with conversica for 8 months, we are seeing great engagement percentages. The attention and customer service we receive from our account manager Lexi Kilgannon has been amazing as well as Emily and Andy with the onboarding team. They are always ready and willing to assist with changes we want to make or offer recommendations when necessary. This has been a great experience thus far and I have recommended Conversica in my Internet 20 Group.

Cons: None.

Great product!
Reviewed by a BDC Manager April 17th
Recommended: YES
✅ Verified Rating

Pros: Conversica is great for reaching out and connect with leads that may not be so eager to make contact. It's apparent that it can get through more firewalls than most programs of this stature!

Cons: Conversica is persistent, so make sure to set your parameters closely! Otherwise, you can provide too much follow up.

Wonderful resource!
Reviewed by a BDC Manager April 11th
Recommended: YES
✅ Verified Rating

Pros: It keeps you informed as to customer satisfaction of communication. Conversica is very easy to use. This program allows me to stay in touch with customers and find out other ways to bring them into the dealership and provide them with the information they need.

Cons: No cons at all.

Conversica
Reviewed by a BDC Manager April 10th
Recommended: YES
✅ Verified Rating

Pros: Our Conversica assistant truly assists our lead process at Crest. She has a casual style which engages customers and she has livened up our internet lead dynamics. We've really enjoyed having her on our team - sounds like a funny thing to say about AI, but it's true.

Cons: For the sake of offering a point of improvement, many of our vehicles are named with letters: Lincoln MKZ and Lincoln MKC, for example. Our Conversica Assistant doesn't capitalize them so they read Mkz, Mkc. I've submitted a request for this change to be made and it isn't possible. In terms of consistency in the branding of our Lincolns, I don't love that the capitalizations are not the same across all mediums, but it doesn't seem to stop folks from writing to her and offering her their contact information so we certainly don't lose sleep over that! Thank you, Conversica.

Hailey and Chloe are amazing
Reviewed by a General Manager March 29th
Recommended: YES
✅ Verified Rating

Pros: Allows your team to really focus on the hot and important leads

Cons: na

Communicate Smarter
Reviewed by an Internet Director March 8th
Recommended: YES
✅ Verified Rating

Pros: Conversica allows my dealership to use AI to stay in constant email communication with my automotive service customers through a personalized assistant. Using a service BDC/AI hybrid, we are able to reach our customers at the right moments increasing both CSI and retention. Conversica has excellent support for new customers and is constantly working to improve both the AI conversations and the dealership user experience.

Cons:

Hannah is TERRIFIC
Reviewed by a Sales Manager January 31st
Recommended: YES
✅ Verified Rating

Pros: personalized, patient, flexible. She helped me understand additional value in the product and keep me moving along in my next actions for my company.

Cons:

Easiest Way to Ensure You Have Contact with Your Internet Customer
Reviewed by an Internet Salesperson January 17th
Recommended: YES
✅ Verified Rating

Pros: Conversica's email can get through most spam filters and because of this gets contact via email more than we do, we can respond as the assistant if need be so we don't confuse our customer with multiple contacts, Conversica is sometimes the first to reach out to our overnight leads, the main interface is super easy to use, and Conversica's staff is always super friendly and ready to help with any issue you come across in a timely manner.

Cons: Sometimes people ask for our Conversica Rep when they call in or come into our store, but we know how to work through that; We usually say that Carly went out to lunch. Otherwise, in the two years I've worked with this program, I don't have any complaints.


Contact Info

phone Not Available
explore Not Available
Do you work for Conversica? Claim your company page now!

Learn to Shop

Buyer’s Guide DrivingSales Buyer’s Guides

Learn tips and tricks for finding the right vendor products for your store.

Conversica Products

Conversica
100% Recommended    Recom'd 22 Ratings
Auto Sales Assistant
100% Recommended    Recom'd 23 Ratings
Category: Lead Management

Messaging Tools and Services Products

99%  Recommended Recom'd 1015 Ratings
Company: CarNow
98%  Recommended Recom'd 608 Ratings
92%  Recommended Recom'd 52 Ratings
Company: Edmunds

 Unlock all of the community & features  Join Now