Conversica

Pros: Conversica allows my dealership to use AI to stay in constant email communication with my automotive service customers through a personalized assistant. Using a service BDC/AI hybrid, we are able to reach our customers at the right moments increasing both CSI and retention. Conversica has excellent support for new customers and is constantly working to improve both the AI conversations and the dealership user experience.

Cons:

Pros: personalized, patient, flexible. She helped me understand additional value in the product and keep me moving along in my next actions for my company.

Cons:

Pros: Conversica's email can get through most spam filters and because of this gets contact via email more than we do, we can respond as the assistant if need be so we don't confuse our customer with multiple contacts, Conversica is sometimes the first to reach out to our overnight leads, the main interface is super easy to use, and Conversica's staff is always super friendly and ready to help with any issue you come across in a timely manner.

Cons: Sometimes people ask for our Conversica Rep when they call in or come into our store, but we know how to work through that; We usually say that Carly went out to lunch. Otherwise, in the two years I've worked with this program, I don't have any complaints.

Pros: Provides a nice assistant to connect with customers.

Cons:

Pros: Easy to user, good manager tools, my account specialist is very hands on and has help my department grow.

Cons:

Pros: Always work with Mark Festov who is always on point with whatever questions my team has. Customer service is top shelf

Cons: None

Pros: Great company and this tool is amazing. The conversations sells cars.

Cons:

Pros: Very easy product to use and imbed in the DMS. It works tirelessly to datamine properly and dig up new business. We have gained almost 50k in new parts and service business!

Cons: nothing!

Pros: Cuts down my time in following up on potential customers. Great help in the BDC

Cons: Have not found and cons with this product

Pros: The product helps get responses from our customers and helps turn inquiries into sales. Our rep, Katherine Carey, has been absolutely terrific and very helpful for any minor issues we come across or for any questions we may have. I love working with Katherine and the entire Conversica team. Support has been wonderful and I love working with them because things get dealt with and resolved pretty quickly.

Cons: Sometimes the same email gets sent out twice to the customer same day if there are duplicate emails in the system, but that's an easy fix on our end.