Conversica

Pros: First off I would like to say that most products are as good as their people representing them. Nina Jurczynski has been amazing to work with. She is readily available whenever I need her and answers my questions quickly. She has helped tremendously with my understanding of the product. Conversica will do the menial work that can be discouraging to humans. It still amazes me how the customer truly believes that this is a live person. It also seems to get responses from the customer even when our emails are getting ignored. All in all I would definitely recommend this product and see it as a necessary staple in all dealerships. .

Cons:

Pros: The use of multiple servers makes certain that we can reach the customer. Our CRM emails were NOT going through and our assistant was able to get through almost every time. The was the product can be customized as aggressive as you want it to be is a plus. We determine how much or how little the customer is contacted. This isn't just for BDC's either. Our sales department is now using the service to follow the sales customers due to walk in traffic and the first week we had it, "Rori" found a sale for us that a sales person had NOT been following up with. We average 9 sales per month that Rori is able to 100% save for us due to our CRM emails going to spam.

Cons: Emails can be a little repetitive, but I would rather that happen because we can track when a person is getting online and reading their emails.

Pros: The virtual assistant allows our service writers to concentrate on the guest rather than being on the phone. We have closed over 330 ro's from our assistant in the last quarter. Our rep Lexi Kilgannon is always there for us and is constantly giving feedback and ways that we can improve!

Cons:

Pros: Allows your reps to stay on top of every lead. You can easily shift gears and focus on certain ad/lead sources that may be failing due to lack of proper follow up. This product can only help improve any sales rep or BDR's performance. Don't miss any opportunities you get through the portal. These offer a great opportunity for additional gross for the stores.

Cons: Sometimes the alerts come through at all hours of the night... but that just means there is money waiting for me when I get to the store.

Pros: Conversica is a wonderful vendor to work with and their product is top notch. The engagement we get from our customers is absolutely amazing. Lexi is a wonderful Success Manager and keeps an open line of communication and always very quick to get back to any questions we have.

Cons: None at this time

Pros: While we have only been with conversica for 8 months, we are seeing great engagement percentages. The attention and customer service we receive from our account manager Lexi Kilgannon has been amazing as well as Emily and Andy with the onboarding team. They are always ready and willing to assist with changes we want to make or offer recommendations when necessary. This has been a great experience thus far and I have recommended Conversica in my Internet 20 Group.

Cons: None.

Pros: Conversica is great for reaching out and connect with leads that may not be so eager to make contact. It's apparent that it can get through more firewalls than most programs of this stature!

Cons: Conversica is persistent, so make sure to set your parameters closely! Otherwise, you can provide too much follow up.

Pros: It keeps you informed as to customer satisfaction of communication. Conversica is very easy to use. This program allows me to stay in touch with customers and find out other ways to bring them into the dealership and provide them with the information they need.

Cons: No cons at all.

Pros: Our Conversica assistant truly assists our lead process at Crest. She has a casual style which engages customers and she has livened up our internet lead dynamics. We've really enjoyed having her on our team - sounds like a funny thing to say about AI, but it's true.

Cons: For the sake of offering a point of improvement, many of our vehicles are named with letters: Lincoln MKZ and Lincoln MKC, for example. Our Conversica Assistant doesn't capitalize them so they read Mkz, Mkc. I've submitted a request for this change to be made and it isn't possible. In terms of consistency in the branding of our Lincolns, I don't love that the capitalizations are not the same across all mediums, but it doesn't seem to stop folks from writing to her and offering her their contact information so we certainly don't lose sleep over that! Thank you, Conversica.

Pros: Allows your team to really focus on the hot and important leads

Cons: na