Conversica

Pros: Conversica is great for reaching out and connect with leads that may not be so eager to make contact. It's apparent that it can get through more firewalls than most programs of this stature!

Cons: Conversica is persistent, so make sure to set your parameters closely! Otherwise, you can provide too much follow up.

Pros: It keeps you informed as to customer satisfaction of communication. Conversica is very easy to use. This program allows me to stay in touch with customers and find out other ways to bring them into the dealership and provide them with the information they need.

Cons: No cons at all.

Pros: Our Conversica assistant truly assists our lead process at Crest. She has a casual style which engages customers and she has livened up our internet lead dynamics. We've really enjoyed having her on our team - sounds like a funny thing to say about AI, but it's true.

Cons: For the sake of offering a point of improvement, many of our vehicles are named with letters: Lincoln MKZ and Lincoln MKC, for example. Our Conversica Assistant doesn't capitalize them so they read Mkz, Mkc. I've submitted a request for this change to be made and it isn't possible. In terms of consistency in the branding of our Lincolns, I don't love that the capitalizations are not the same across all mediums, but it doesn't seem to stop folks from writing to her and offering her their contact information so we certainly don't lose sleep over that! Thank you, Conversica.

Pros: Allows your team to really focus on the hot and important leads

Cons: na

Pros: Conversica allows my dealership to use AI to stay in constant email communication with my automotive service customers through a personalized assistant. Using a service BDC/AI hybrid, we are able to reach our customers at the right moments increasing both CSI and retention. Conversica has excellent support for new customers and is constantly working to improve both the AI conversations and the dealership user experience.

Cons:

Pros: personalized, patient, flexible. She helped me understand additional value in the product and keep me moving along in my next actions for my company.

Cons:

Pros: Conversica's email can get through most spam filters and because of this gets contact via email more than we do, we can respond as the assistant if need be so we don't confuse our customer with multiple contacts, Conversica is sometimes the first to reach out to our overnight leads, the main interface is super easy to use, and Conversica's staff is always super friendly and ready to help with any issue you come across in a timely manner.

Cons: Sometimes people ask for our Conversica Rep when they call in or come into our store, but we know how to work through that; We usually say that Carly went out to lunch. Otherwise, in the two years I've worked with this program, I don't have any complaints.

Pros: Provides a nice assistant to connect with customers.

Cons:

Pros: Easy to user, good manager tools, my account specialist is very hands on and has help my department grow.

Cons:

Pros: Always work with Mark Festov who is always on point with whatever questions my team has. Customer service is top shelf

Cons: None