Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Crossroads WOW | Chat, Text, Social Messaging

Crossroads WOW | Chat, Text, Social Messaging

24/7 Concierge

 Rate Product
Star Rating Distribution:
2
0
3
0
0
Rating by Job Title:

Contact Info

phone Not Available
explore Not Available
Do you work for Crossroads WOW | Chat, Text, Social Messaging? Claim your company page now!

About the Product

Need a culture-first approach to deliver the best first impression for your dealership? Crossroads will deliver a WOW experience to your online and mobile audiences 24/7 via your very own certified team of Customer Concierge. Don't just chat...deliver WOW. Come see how.

expand_more read more expand_more expand_less read less expand_less
Last edited by Donald Glacy on A few seconds ago

Do you work for Crossroads WOW | Chat, Text, Social Messaging? Claim your page now!

Product Summary

Star Rating Distribution:
2
0
3
0
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Does a good job.
Reviewed by a Sales Manager October 15th
Recommended: YES
✅ Verified Rating

Pros: Good product and the team gets the right information.

Cons: Occasional glitches where the contact info is missing.

They try but they need more training.
Reviewed by Sales Manager October 15th
Recommended: YES
✅ Verified Rating

Pros: They do get us the leads and the inormation

Cons:

Not the best as tracking gets inaccurate.
Reviewed by a Sales Manager October 15th
Recommended: YES
✅ Verified Rating

Pros: They do get every call 24/7 of exactness could be better.

Cons:

Great service 24/7
Reviewed by Internet Director Aug 24, 2017
Recommended: YES
✅ Verified Rating

Pros: Live realtime operators.. We never miss a customer or their information!

Cons:

RealTime Operators!
Reviewed by Internet Director Aug 24, 2017
Recommended: YES
✅ Verified Rating

Pros: They get all the info and get it to us! highly recommend this chat service!

Cons:

Dealer Rating
Reviewed by an Owner Sep 30, 2015
Recommended: YES
✅ Verified Rating

Pros: They're not just a vendor, they're a PARTNER.

Cons:

Dealer Rating
Reviewed by a Dealer Professional Sep 30, 2015
Recommended: YES
✅ Verified Rating

Pros: We've used other "chat" services and so far nothing comes close to CrossroadsWOW! Why? We went from a bloated chat reports with few qualified leads to precise, direct and complete lead conversions. The service gets personal with the consumer and directly targets the needs of what the customer wants while providing us qualified leads - not just leads. They are more concerned about conversion than quantity; nobody needs a lead just to have a lead. A quality, qualified and engaged lead is a lead that buys! We've tried to break the system and add requests that we thought might be too much, but so far they have been able to achieve our goals.

Cons: They haven't converted our staff to be able to engage customers like they are doing!

Dealer Rating
Reviewed by a Dealer Professional May 7, 2015
Recommended: YES
✅ Verified Rating

Pros: Personalized chat services that take engagement to the next level. Service and online support have been excellent and chat results (leads that convert to sales) has been extremely successful; it's not just getting a lead, but a qualified lead that wants to purchase. In just 2 months of service, we have increased lead conversion by 70% just based on the quality of the confirmed lead. Chat engagement is the same, just better leads.

Cons: Don't know if it is computer lag-time or response timing, but conversations seem to take some time...

Dealer Rating
Reviewed by a Dealer Professional Apr 7, 2014
Recommended: YES
✅ Verified Rating

Pros: Don and his team do a great job supporting the dealership and we are always impressed with their knowledge of our dealership processes.

Cons:

Dealer Rating
Reviewed by an Internet Salesperson Mar 17, 2014
Recommended: YES
✅ Verified Rating

Pros: I have had many chat services since they first began. Whether or not to have chat is not the real question because the answer is 100% "yes without question or delay." The next questions becomes in-house ... in-house + part-time managed ... or full-time managed ? My best chat success came when I changed Active Engage + off-hours managed to their full-time managed service. Their responders' stats and transcripts were far better than the in-house team's. At my next store I found a new company that so completely understands how the HR aspect of chat is overwhelmingly more important than the I.T that they only do managed and really well. So they have become my top pick. Active Engage was very good .. they showed me how good chat could be. I like this team's approach even better. Finally - the last question is what is the name of this company ? At another forum it is not kosher to name names. I believe here that important info is welcomed. So - to answer the question - yes to chat - completely managed - with crossroadswow.com. stevenc@theautogallery.com

Cons: I wish they would handle the phone also.


Contact Info

phone Not Available
explore Not Available
Do you work for Crossroads WOW | Chat, Text, Social Messaging? Claim your company page now!

Learn to Shop

Buyer’s Guide DrivingSales Buyer’s Guides

Learn tips and tricks for finding the right vendor products for your store.

Crossroads WOW | Chat, Text, Social Messaging Products

24/7 Concierge
100% Recommended    Recom'd 5 Ratings
Crossroads Encore
0% Recommended    Recom'd 0 Ratings

Chat Tools & Services Products

97%  Recommended Recom'd 769 Ratings
99%  Recommended Recom'd 606 Ratings
Company: CarNow
96%  Recommended Recom'd 213 Ratings
0%  Recommended Recom'd 0 Ratings
Company: Dice Services

 Unlock all of the community & features  Join Now