Crossroads WOW | Chat, Text, Social Messaging

Pros: Good product and the team gets the right information.

Cons: Occasional glitches where the contact info is missing.

Pros: They do get us the leads and the inormation

Cons:

Pros: They do get every call 24/7 of exactness could be better.

Cons:

Pros: Live realtime operators.. We never miss a customer or their information!

Cons:

Pros: They get all the info and get it to us! highly recommend this chat service!

Cons:

Pros: They're not just a vendor, they're a PARTNER.

Cons:

Pros: We've used other "chat" services and so far nothing comes close to CrossroadsWOW! Why? We went from a bloated chat reports with few qualified leads to precise, direct and complete lead conversions. The service gets personal with the consumer and directly targets the needs of what the customer wants while providing us qualified leads - not just leads. They are more concerned about conversion than quantity; nobody needs a lead just to have a lead. A quality, qualified and engaged lead is a lead that buys! We've tried to break the system and add requests that we thought might be too much, but so far they have been able to achieve our goals.

Cons: They haven't converted our staff to be able to engage customers like they are doing!

Pros: Personalized chat services that take engagement to the next level. Service and online support have been excellent and chat results (leads that convert to sales) has been extremely successful; it's not just getting a lead, but a qualified lead that wants to purchase. In just 2 months of service, we have increased lead conversion by 70% just based on the quality of the confirmed lead. Chat engagement is the same, just better leads.

Cons: Don't know if it is computer lag-time or response timing, but conversations seem to take some time...

Pros: Don and his team do a great job supporting the dealership and we are always impressed with their knowledge of our dealership processes.

Cons:

Pros: I have had many chat services since they first began. Whether or not to have chat is not the real question because the answer is 100% "yes without question or delay." The next questions becomes in-house ... in-house + part-time managed ... or full-time managed ? My best chat success came when I changed Active Engage + off-hours managed to their full-time managed service. Their responders' stats and transcripts were far better than the in-house team's. At my next store I found a new company that so completely understands how the HR aspect of chat is overwhelmingly more important than the I.T that they only do managed and really well. So they have become my top pick. Active Engage was very good .. they showed me how good chat could be. I like this team's approach even better. Finally - the last question is what is the name of this company ? At another forum it is not kosher to name names. I believe here that important info is welcomed. So - to answer the question - yes to chat - completely managed - with crossroadswow.com. stevenc@theautogallery.com

Cons: I wish they would handle the phone also.