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Doug Van Sach

Doug Van Sach Chief of Staff

Doug Van Sach Blog Posts

Overcoming the New Threats to Vehicle Sales

Overcoming the New Threats to Vehicle Sales

Through Affinitiv’s XRM solution, we survey more than 20,000 auto consumers every year who visit a dealer showroom but choose not to purcha…

Supercharging Vehicle Sales During the Recovery Phase

Supercharging Vehicle Sales During the Recovery Phase

As auto sales start to rebound across the country, auto retailers may be tempted to slowly ramp up their marketing investment until customers return in lar…

How AI Is Helping Dealerships [VIDEO]

How AI Is Helping Dealerships [VIDEO]

Live from NADA 2020, Doug Van Sach shares how AI helps dealerships become more efficient and saves money. …

Is Your Delivery Process Sabotaging the Customer Experience?

Is Your Delivery Process Sabotaging the Customer Experience?

Service retention rates in dealerships have been steadily declining over the last three years, according to Affinitiv’s recent Automotive Loyalty Tre…

How to Increase Customer Repurchase Rates

How to Increase Customer Repurchase Rates

Repeat buyers account for an increasing share of new vehicle sales and now represent 31% of all new vehicles purchased at a dealership, compared to 29% a f…

How to Win Cash Buyers’ Elusive Loyalty

How to Win Cash Buyers’ Elusive Loyalty

Cash buyers are an important but often overlooked segment of customers who pose a significant risk to auto dealers and manufacturers if left un-managed. In…

Are You Over Communicating To Your Customers?

Are You Over Communicating To Your Customers?

When it comes to email marketing, frequency of communications plays an important role in getting customers to open your emails AND in getting them into you…

Dealer Websites Fail to Meet Customer Expectations

Dealer Websites Fail to Meet Customer Expectations

A recent Affinitiv survey of 1,000 automotive consumers reveals that dealerships are falling short when it comes to delivering personalized, online shoppin…

Take Control of Your Customer Experience By Breaking Down Your Data Silos

Take Control of Your Customer Experience By Breaking Down Your Data Silos

One of the biggest hurdles dealerships face when attempting to create a personalized experience for every customer is breaking down their data silos. Data …

Do You Know Your Customers’ Service Share of Visits? Here’s Why You Should

Do You Know Your Customers’ Service Share of Visits? Here’s Why You Should

In the automotive industry, the ability to earn a greater share of a customer’s spend is the key to driving higher customer lifetime value. To that e…

First Time Vs. Repeat Buyer: The True Path To Profitability

First Time Vs. Repeat Buyer: The True Path To Profitability

Every day, dealers are faced with multiple decisions about various facets of their business. Among them: constantly trying to decide if they should invest …

Convert More Prospects With Smarter Trade-In Tools

Convert More Prospects With Smarter Trade-In Tools

When your customers decide to trade in their current vehicle, you know exactly what to do first: make sure they get an appraisal as quickly as possible, si…

How New Safety Features Mean New Opportunities For Dealers

How New Safety Features Mean New Opportunities For Dealers

It’s a common scenario: drivers eating, texting, talking on the phone, taking care of personal grooming, or even reading while on the road. Loosely t…

Retail Hazard Ahead: Vehicle Purchases Experiencing Some Delays

Retail Hazard Ahead: Vehicle Purchases Experiencing Some Delays

The good news? To date, automotive sales have remained stronger than many analysts originally predicted, with customers of all ages continuing to buy both …

Insights For a Competitive Edge

Insights For a Competitive Edge

What do customers expect during the vehicle purchase process? What do they value most? In a survey included in the AutoLoop 2017 Digital Experience Study, …

Are Your Service Customers Ready To Buy?

Are Your Service Customers Ready To Buy?

You know how service visits affect service retention, but do you know how service visits relate to the customer buying process? According to a recent study…

Open Rates by Weekday: The Best Days to Launch Campaigns

Open Rates by Weekday: The Best Days to Launch Campaigns

Does the day of the week an email campaign is launched affect whether that email is opened? It does! And boosting your open rates ultimately increases resp…

Exclusive Insight: Luxury Tire Sales are Ramping Up

Exclusive Insight: Luxury Tire Sales are Ramping Up

Summer is here – and for luxury retailers, that means a significant increase in tire sales. Based on an analysis of over 9 million repair orders, we&…

Drive Sold-to-Service Converts

Drive Sold-to-Service Converts

Almost half of a dealership’s sales customers never return for their first service appointment – that’s a hefty chunk of a dealer’s…

How Do Tire Sales Affect Customer Loyalty? [VIDEO]

How Do Tire Sales Affect Customer Loyalty? [VIDEO]

Doug Van Sach shares how tire sales impact customer loyalty in this video blog. …

The Growing Gap Between Retail and Automotive Customer Experience [VIDEO]

The Growing Gap Between Retail and Automotive Customer Experience [VIDEO]

Doug Van Sach explains the growing gap between retailers and automotive consumer experience in this video blog. …

How Will Driverless Cars Affect the Industry [VIDEO]

How Will Driverless Cars Affect the Industry [VIDEO]

Doug Sach, VP Analytics & Data Services for AutoLoop discusses how driverless cars could affect the auto industry in this short video blog. &nbs…

What Is the Best Predictor of Customer Loyalty? [VIDEO]

What Is the Best Predictor of Customer Loyalty? [VIDEO]

AutoLoop VP, Analytics and Data Services shares findings about the best predictor of customer loyalty from AutoLoop's recently published white paper, &…

The Gaps Between Millennial Expectations & Reality In the Service Drive [VIDEO]

The Gaps Between Millennial Expectations & Reality In the Service Drive [VIDEO]

AutoLoop VP Analytics & Data Services Doug Van Sach shares some gaps between Millennial expectations and reality in this video blog.   …

How Much Revenue Does Follow-up Generate? [VIDEO]

How Much Revenue Does Follow-up Generate? [VIDEO]

AutoLoop VP, Analytics & Data Services discusses the importance of follow-up in generating revenue in this video blog.   …

Surviving the Customer Loyalty Tailspin

Surviving the Customer Loyalty Tailspin

Today, the Big 3 automakers account for only 44% of the market – a 26% decline from 2 and a half decades ago. In this short amount of time, consu…

Prepare for Disappearing Drivers

Prepare for Disappearing Drivers

On-demand driver services such as Uber are on the rise. The approaching disruption of driverless vehicles shouldn’t come as a surprise, but deale…

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