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Edmunds

Edmunds

CarCode & Managed Messaging

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Star Rating Distribution:
7
2
4
1
1
Rating by Job Title:

Contact Info

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About the Product

Through CarCode you can connect with shoppers however they want, whether it’s via text, chat, phone or even Facebook Messenger. You’ll see your messages on a single platform that’s accessible from any device. You can also send shoppers credit applications, and receive pictures of their trade-ins. Want to connect with shoppers even when you’re away? Add Managed Messaging to get help from our response team. Our trained agents work around the clock to reply to customers and send them to you as urgent leads. Our representatives are real people, not bots, so shoppers will get a personalized experience. You can watch the conversation unfold in real time — and jump in whenever you want.

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Last edited by Saman Shantiyai on April 23rd

Product Summary

Star Rating Distribution:
7
2
4
1
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Communication and texting is very smooth.
Reviewed by a Controller October 17th
Recommended: YES
✅ Verified Rating

Pros: A really good messaging and tracking tool for us.

Cons:

The messaging is just ok, it was free with the other products.
Reviewed by a BDC Manager October 14th
Recommended: YES
✅ Verified Rating

Pros: It is ok but there are far more interactive text and chat tools out there I have worked with in the past.

Cons:

Mediocrity
Reviewed by a BDC Manager September 20th
Recommended: NO
✅ Verified Rating

Pros: It is cheap, added value with listings

Cons: Very slow response time, Responses are robotic and not aligned with anything in the store, customer questions go unnoticed or brushed under the rug.

The chat works great for us, brings in leads.
Reviewed by a Controller July 9th
Recommended: YES
✅ Verified Rating

Pros: Very user friendly and professionally handled.

Cons:

great platform- very useful.
Reviewed by Owner June 7th
Recommended: YES
✅ Verified Rating

Pros: We started using Edmundsa while and the results have been wonderful for us! Better than we expected.

Cons:

User Friendly
Reviewed by a Sales Manager June 3rd
Recommended: YES
✅ Verified Rating

Pros: We like them for our chat.

Cons:

We love car code
Reviewed by an Internet Director May 28th
Recommended: YES
✅ Verified Rating

Pros: Car code works really great. They are super good about getting us good leads

Cons:

We didn't get great results.
Reviewed by an Internet Salesperson March 21st
Recommended: YES
✅ Verified Rating

Pros: Reps are reliable but information isn't always reliable.

Cons: We found a much better chat.

Works very nicely!
Reviewed by Internet Director March 6th
Recommended: YES
✅ Verified Rating

Pros: I like that the chat tool is super responsive for the customers. It will respond for us and help get the customers pre-approved.

Cons:

Edmunds does everything right!
Reviewed by a Controller January 23rd
Recommended: YES
✅ Verified Rating

Pros: Our texting is easy and effective. Support couldn't be better.

Cons:


Contact Info

Do you work for Edmunds ? Claim your company page now!

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