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Edmunds

Edmunds

CarCode & Managed Messaging

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Star Rating Distribution:
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2
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1
Rating by Job Title:

Contact Info

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About the Product

Through CarCode you can connect with shoppers however they want, whether it’s via text, chat, phone or even Facebook Messenger. You’ll see your messages on a single platform that’s accessible from any device. You can also send shoppers credit applications, and receive pictures of their trade-ins. Want to connect with shoppers even when you’re away? Add Managed Messaging to get help from our response team. Our trained agents work around the clock to reply to customers and send them to you as urgent leads. Our representatives are real people, not bots, so shoppers will get a personalized experience. You can watch the conversation unfold in real time — and jump in whenever you want.

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Last edited by Saman Shantiyai on Apr 23, 2019

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Product Summary

Star Rating Distribution:
4
0
2
0
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

The chat/text is very efficient and brings in a lot of leads.
Reviewed by a General Sales Manager January 31st
Recommended: YES
✅ Verified Rating

Pros: It's a user friendly app that is not intimidating for customers to use. It keeps the customer engaged and gathers a lot of information.

Cons:

At times the leads do not have enough information for us.
Reviewed by an Internet Salesperson January 10th
Recommended: YES
✅ Verified Rating

Pros: It's sketchy. Sometimes the leads are great and other times the information is very poor. We do get quite a few leads, though.

Cons: Wish it would collect information better.

They are on top of it 24/7.
Reviewed by a General Sales Manager January 9th
Recommended: YES
✅ Verified Rating

Pros: They handle our customer messaging extremely well, nobody falls through the cracks. They keep the customer engaged with us.

Cons:

I really like Edmunds products and the way they function.
Reviewed by an Internet Director Nov 19, 2019
Recommended: YES
✅ Verified Rating

Pros: The messaging tool is very popular for the texting crowd. We get quite a few leads from having this.

Cons:

Communication and texting is very smooth.
Reviewed by a Controller Oct 17, 2019
Recommended: YES
✅ Verified Rating

Pros: A really good messaging and tracking tool for us.

Cons:

The messaging is just ok, it was free with the other products.
Reviewed by a BDC Manager Oct 14, 2019
Recommended: YES
✅ Verified Rating

Pros: It is ok but there are far more interactive text and chat tools out there I have worked with in the past.

Cons:

Mediocrity
Reviewed by a BDC Manager Sep 20, 2019
Recommended: NO
✅ Verified Rating

Pros: It is cheap, added value with listings

Cons: Very slow response time, Responses are robotic and not aligned with anything in the store, customer questions go unnoticed or brushed under the rug.

The chat works great for us, brings in leads.
Reviewed by a Controller Jul 9, 2019
Recommended: YES
✅ Verified Rating

Pros: Very user friendly and professionally handled.

Cons:

great platform- very useful.
Reviewed by Owner Jun 7, 2019
Recommended: YES
✅ Verified Rating

Pros: We started using Edmundsa while and the results have been wonderful for us! Better than we expected.

Cons:

User Friendly
Reviewed by a Sales Manager Jun 3, 2019
Recommended: YES
✅ Verified Rating

Pros: We like them for our chat.

Cons:


Contact Info

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