Edmunds

Pros: It's a user friendly app that is not intimidating for customers to use. It keeps the customer engaged and gathers a lot of information.

Cons:

Pros: It's sketchy. Sometimes the leads are great and other times the information is very poor. We do get quite a few leads, though.

Cons: Wish it would collect information better.

Pros: They handle our customer messaging extremely well, nobody falls through the cracks. They keep the customer engaged with us.

Cons:

Pros: The messaging tool is very popular for the texting crowd. We get quite a few leads from having this.

Cons:

Pros: A really good messaging and tracking tool for us.

Cons:

Pros: It is ok but there are far more interactive text and chat tools out there I have worked with in the past.

Cons:

Pros: It is cheap, added value with listings

Cons: Very slow response time, Responses are robotic and not aligned with anything in the store, customer questions go unnoticed or brushed under the rug.

Pros: Very user friendly and professionally handled.

Cons:

Pros: We started using Edmundsa while and the results have been wonderful for us! Better than we expected.

Cons:

Pros: We like them for our chat.

Cons: