New Vision Sales Inc.
Digital Dealer 9 in Las Vegas was the best Automotive Conference yet!
Digital Dealer 9 in Las Vegas was the best Automotive Conference yet! Thank you Mike, Cliff, Greg, Liz and the entire Dealer-Communications / Dealer Magazine Team. Thank you also for all the great meetings and people with whom Tracy, Robert Smith and I had the pleasure of meeting and sharing our experience. -- Glynn
New Vision Sales Inc.
Digital Dealer 9 in Las Vegas was the best Automotive Conference yet!
Digital Dealer 9 in Las Vegas was the best Automotive Conference yet! Thank you Mike, Cliff, Greg, Liz and the entire Dealer-Communications / Dealer Magazine Team. Thank you also for all the great meetings and people with whom Tracy, Robert Smith and I had the pleasure of meeting and sharing our experience. -- Glynn
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New Vision Sales Inc.
Resource Links for New Vision Sales
NewVisionSales.com
http://autodealerbdc.wordpress.com
Auto Dealer BDC
http://automotivebdc.wordpress.com
Automotive BDC
http://dealershipbdc.wordpress.com
Dealership BDC
http://automobilebdc.wordpress.com
Automobile BDC
BDC Pro
http://autodealershipbdc.wordpress.com
Auto Dealership BDC
http://autodealershipmarketing.wordpress.com
Auto Dealership Marketing
http://hybridbdc.wordpress.com
Hybrid BDC
http://bdcblueprint.wordpress.com
BDC Blueprint
http://glynnrodeanbdc.wordpress.com
Glynn Rodean BDC
http://virtualbdc.wordpress.com
Virtual BDC
http://dealerbdc.wordpress.com
Dealer BDC
Auto BDC
http://automotivedealerbdc.wordpress.com
Automotive Dealer BDC
http://cardealerbdc.wordpress.com
Car Dealer BDC
http://www.automotivedigitalmarketing.com/profile/GlynnRodean
Automotive Digital Marketing – Glynn Rodean
http://www.dealerelite.net/profile/GlynnRodean
Dealer Elite – Glynn Rodean
http://www.autodealerpeople.com/profile/GlynnRodean
Auto Dealer People – Glynn Rodean
http://www.automotivesocial.com/profile/GlynnRodean
Automotive Social – Glynn Rodean
http://www.adpsocial.com/profile/GlynnRodean
ADP Social – Glynn Rodean
http://www.internetsalesmanager.org/profile/GlynnRodean
Internet Sales Manager – Glynn Rodean
http://www.internetsalesmanagers.org/profile/GlynnRodean
Internet Sales Managers – Glynn Rodean
http://www.drivingsales.com/profile/4655
Driving Sales – Glynn Rodean
http://www.digitaldealerconference.org/profile/GlynnRodean
Digital Dealer Conference – Glynn Rodean
http://www.facebook.com/NewVisionSales
Facebook – New Vision Sales
http://www.facebook.com/GlynnRodean
Facebook – Glynn Rodean
http://www.google.com/profiles/GlynnRodean
Glynn Rodean on Google
http://hubpages.com/profile/NewVisionSales
Hubpages – New Vision Sales
http://www.linkedin.com/in/grodean
LinkedIn – Glynn Rodean
VOX – New Vision Sales
http://www.stumbleupon.com/stumbler/NewVisionSales/
StumbleUpon – New Vision Sales
http://www.twitter.com/NewVisionSales
Twitter – New Vision Sales
Scribd – Download BDC White Papers by Glynn Rodean
http://www.youtube.com/user/NewVisionSales
YouTube – BDC Sales and Training Videos by Glynn Rodean
http://www.delicious.com/NewVisionSales
Delicious – New Vision Sales Bookmarks
http://www.slideshare.net/NewVisionSales
Slide Share – BDC Articles by Glynn Rodean
No Comments
New Vision Sales Inc.
Resource Links for New Vision Sales
NewVisionSales.com
http://autodealerbdc.wordpress.com
Auto Dealer BDC
http://automotivebdc.wordpress.com
Automotive BDC
http://dealershipbdc.wordpress.com
Dealership BDC
http://automobilebdc.wordpress.com
Automobile BDC
BDC Pro
http://autodealershipbdc.wordpress.com
Auto Dealership BDC
http://autodealershipmarketing.wordpress.com
Auto Dealership Marketing
http://hybridbdc.wordpress.com
Hybrid BDC
http://bdcblueprint.wordpress.com
BDC Blueprint
http://glynnrodeanbdc.wordpress.com
Glynn Rodean BDC
http://virtualbdc.wordpress.com
Virtual BDC
http://dealerbdc.wordpress.com
Dealer BDC
Auto BDC
http://automotivedealerbdc.wordpress.com
Automotive Dealer BDC
http://cardealerbdc.wordpress.com
Car Dealer BDC
http://www.automotivedigitalmarketing.com/profile/GlynnRodean
Automotive Digital Marketing – Glynn Rodean
http://www.dealerelite.net/profile/GlynnRodean
Dealer Elite – Glynn Rodean
http://www.autodealerpeople.com/profile/GlynnRodean
Auto Dealer People – Glynn Rodean
http://www.automotivesocial.com/profile/GlynnRodean
Automotive Social – Glynn Rodean
http://www.adpsocial.com/profile/GlynnRodean
ADP Social – Glynn Rodean
http://www.internetsalesmanager.org/profile/GlynnRodean
Internet Sales Manager – Glynn Rodean
http://www.internetsalesmanagers.org/profile/GlynnRodean
Internet Sales Managers – Glynn Rodean
http://www.drivingsales.com/profile/4655
Driving Sales – Glynn Rodean
http://www.digitaldealerconference.org/profile/GlynnRodean
Digital Dealer Conference – Glynn Rodean
http://www.facebook.com/NewVisionSales
Facebook – New Vision Sales
http://www.facebook.com/GlynnRodean
Facebook – Glynn Rodean
http://www.google.com/profiles/GlynnRodean
Glynn Rodean on Google
http://hubpages.com/profile/NewVisionSales
Hubpages – New Vision Sales
http://www.linkedin.com/in/grodean
LinkedIn – Glynn Rodean
VOX – New Vision Sales
http://www.stumbleupon.com/stumbler/NewVisionSales/
StumbleUpon – New Vision Sales
http://www.twitter.com/NewVisionSales
Twitter – New Vision Sales
Scribd – Download BDC White Papers by Glynn Rodean
http://www.youtube.com/user/NewVisionSales
YouTube – BDC Sales and Training Videos by Glynn Rodean
http://www.delicious.com/NewVisionSales
Delicious – New Vision Sales Bookmarks
http://www.slideshare.net/NewVisionSales
Slide Share – BDC Articles by Glynn Rodean
No Comments
New Vision Sales Inc.
Glynn Rodean Speaking at the 9th Digital Dealer Conference Press Release and Testimonials
To my fellow Dealers and managers re: Glynn Rodean at Digital Dealer 9 in Vegas this October..."
Non-buyer follow up, service retention follow up, service decantation follow up, verifying all customer info and gathering all data(email, numbers, etc.) is a must in a car dealership! I can assure you Glynn will blow you away with his process, enthusiasm, and ability to execute the above mentioned. He out does himself in every category!
Louie Herron
Louie Herron Toyota
Milledgeville, Ga
Glynn,
Your organization is top notch. As a general manager you help my dealership achieve a 2800 percent increase in one year. We went to President's Club in that year and that reflects on the processes you helped me implement once I arrived in Columbia. Now in Florida I always come to you for advice and help and watch as the organization I am with now struggle because of not having your vision and drive . My hope is to work with you again once the people I work with realize they don't have to go through these growing pains. I would recommend Glynn to any dealer wishing to drive more traffic, account for their traffic, and have verifiable appointments in front of their sales people and managers.
Good Luck,
Jim Carroll
Firkins Mitsubishi
“Glynn has brought our Live Chat application into the Hybrid BDC and internet sales process to increase the conversion of lead appointments into showroom traffic, sales and higher ROI”, said John Hanger, CEO of Contact At Once. “And nobody is more highly-qualified or better at monetizing new leads than the New Vision Sales professionals. His presentation in Las Vegas will provide helpful insights to attendees.”
John Hanger - President and CEO - Contact At Once!
FOR IMMEDIATE RELEASE
First Round “Draft Pick”: Glynn Rodean, Founder of New Vision Sales Inc., will be presenting at the 9th Digital Dealer Conference and Exposition in Las Vegas.
The Evolution of Business Development – The Hybrid BDC – October 12-14, 2010
DATE: 08/10/10
CONTACT: Eve Paletta-Weaver, 803-802-2124, Eve@NewVisionSales.com
Fort Mill, SC: From its corporate headquarters in Fort Mill, South Carolina, New Vision Sales Inc. – the automotive call center skills-based BDC leader, announced that Dealer Communications – publisher of Dealer Magazine, the most circulated and read publication in the automotive retail industry – selected Glynn Rodean among the first round of applicants to speak at the 9th Digital Dealer Conference and Exposition in Las Vegas, October 10-12, 2010.
Glynn’s industry experience and topic, “The Evolution of Business Development – The Hybrid BDC” was selected as a “not-to-miss” strategic first choice to the DD9 Conference lineup. Glynn joins an elite team of dealers and managers who are having great success in their markets, the industry’s top trainers and consultants, as well as the top thought-leaders in the automotive business. Glynn’s presentation will enhance the dealer “PlayBook”, clearly outline the improved sales process and provide advanced tools and techniques for maximum results.
“Glynn has brought our Live Chat application into the Hybrid BDC and internet sales process to increase the conversion of lead appointments into showroom traffic, sales and higher ROI”, said John Hanger, CEO of Contact At Once. “And nobody is more highly-qualified or better at monetizing new leads than the New Vision Sales professionals. His presentation in Las Vegas will provide helpful insights to attendees.” – John Hanger, President and CEO – Contact At Once!
Glynn explains, “I will be sharing a message about what has proven to be the best systems and set ups for Dealerships to integrate the BDC and Internet Sales Department into the Sales Team, hence my topic: The Evolution of Business Development; The Hybrid BDC.”
For interview requests with New Vision Sales president and founder Glynn Rodean, please contact Eve Paletta-Weaver at 803.802.2124 or Eve@NewVisionSales.com.
About Dealer Communications: Dealer Communications’, Dealer Magazine, is read by over 56,000 dealers, internet sales managers, fixed operations managers and service managers and is the best read monthly publication for franchised automobile dealers and the preferred advertising medium in the automotive retail market.
About Digital Dealer Conference: The 9th Digital Dealer Conference & Exposition will be held at The Mirage, Las Vegas, NV, October 12-14, 2010. The last conference in Orlando in April drew 559 dealership attendees from 46 states and featured more than 70 companies as exhibitors and sponsors in over 60 booth spaces. Combined, the last two Digital Dealer Conferences drew over 1,100 registered dealers, GMs, GSMs, Internet Sales Managers, e-Commerce Directors, BDC/CRM Managers, Pre-Owned Managers, Service Managers and F&I Managers - every one of them there to learn more about Internet and technology-related issues from speakers and exhibitors.
About New Vision Sales Inc.: Glynn Rodean began a revolution in the automotive call center industry in 1998 when he installed his first Business Development Center. It produced over 400 vehicle sales in addition to improving dealerships’ sales force and in-house call center with training and consulting on calling techniques. Today, Glynn and NVS have helped to significantly increase showroom traffic, sales volume and gross profit by providing an unrivaled skill-based solution to dealers of all sizes. Visit www.NewVisionSales.com to learn more.
No Comments
New Vision Sales Inc.
Glynn Rodean Speaking at the 9th Digital Dealer Conference Press Release and Testimonials
To my fellow Dealers and managers re: Glynn Rodean at Digital Dealer 9 in Vegas this October..."
Non-buyer follow up, service retention follow up, service decantation follow up, verifying all customer info and gathering all data(email, numbers, etc.) is a must in a car dealership! I can assure you Glynn will blow you away with his process, enthusiasm, and ability to execute the above mentioned. He out does himself in every category!
Louie Herron
Louie Herron Toyota
Milledgeville, Ga
Glynn,
Your organization is top notch. As a general manager you help my dealership achieve a 2800 percent increase in one year. We went to President's Club in that year and that reflects on the processes you helped me implement once I arrived in Columbia. Now in Florida I always come to you for advice and help and watch as the organization I am with now struggle because of not having your vision and drive . My hope is to work with you again once the people I work with realize they don't have to go through these growing pains. I would recommend Glynn to any dealer wishing to drive more traffic, account for their traffic, and have verifiable appointments in front of their sales people and managers.
Good Luck,
Jim Carroll
Firkins Mitsubishi
“Glynn has brought our Live Chat application into the Hybrid BDC and internet sales process to increase the conversion of lead appointments into showroom traffic, sales and higher ROI”, said John Hanger, CEO of Contact At Once. “And nobody is more highly-qualified or better at monetizing new leads than the New Vision Sales professionals. His presentation in Las Vegas will provide helpful insights to attendees.”
John Hanger - President and CEO - Contact At Once!
FOR IMMEDIATE RELEASE
First Round “Draft Pick”: Glynn Rodean, Founder of New Vision Sales Inc., will be presenting at the 9th Digital Dealer Conference and Exposition in Las Vegas.
The Evolution of Business Development – The Hybrid BDC – October 12-14, 2010
DATE: 08/10/10
CONTACT: Eve Paletta-Weaver, 803-802-2124, Eve@NewVisionSales.com
Fort Mill, SC: From its corporate headquarters in Fort Mill, South Carolina, New Vision Sales Inc. – the automotive call center skills-based BDC leader, announced that Dealer Communications – publisher of Dealer Magazine, the most circulated and read publication in the automotive retail industry – selected Glynn Rodean among the first round of applicants to speak at the 9th Digital Dealer Conference and Exposition in Las Vegas, October 10-12, 2010.
Glynn’s industry experience and topic, “The Evolution of Business Development – The Hybrid BDC” was selected as a “not-to-miss” strategic first choice to the DD9 Conference lineup. Glynn joins an elite team of dealers and managers who are having great success in their markets, the industry’s top trainers and consultants, as well as the top thought-leaders in the automotive business. Glynn’s presentation will enhance the dealer “PlayBook”, clearly outline the improved sales process and provide advanced tools and techniques for maximum results.
“Glynn has brought our Live Chat application into the Hybrid BDC and internet sales process to increase the conversion of lead appointments into showroom traffic, sales and higher ROI”, said John Hanger, CEO of Contact At Once. “And nobody is more highly-qualified or better at monetizing new leads than the New Vision Sales professionals. His presentation in Las Vegas will provide helpful insights to attendees.” – John Hanger, President and CEO – Contact At Once!
Glynn explains, “I will be sharing a message about what has proven to be the best systems and set ups for Dealerships to integrate the BDC and Internet Sales Department into the Sales Team, hence my topic: The Evolution of Business Development; The Hybrid BDC.”
For interview requests with New Vision Sales president and founder Glynn Rodean, please contact Eve Paletta-Weaver at 803.802.2124 or Eve@NewVisionSales.com.
About Dealer Communications: Dealer Communications’, Dealer Magazine, is read by over 56,000 dealers, internet sales managers, fixed operations managers and service managers and is the best read monthly publication for franchised automobile dealers and the preferred advertising medium in the automotive retail market.
About Digital Dealer Conference: The 9th Digital Dealer Conference & Exposition will be held at The Mirage, Las Vegas, NV, October 12-14, 2010. The last conference in Orlando in April drew 559 dealership attendees from 46 states and featured more than 70 companies as exhibitors and sponsors in over 60 booth spaces. Combined, the last two Digital Dealer Conferences drew over 1,100 registered dealers, GMs, GSMs, Internet Sales Managers, e-Commerce Directors, BDC/CRM Managers, Pre-Owned Managers, Service Managers and F&I Managers - every one of them there to learn more about Internet and technology-related issues from speakers and exhibitors.
About New Vision Sales Inc.: Glynn Rodean began a revolution in the automotive call center industry in 1998 when he installed his first Business Development Center. It produced over 400 vehicle sales in addition to improving dealerships’ sales force and in-house call center with training and consulting on calling techniques. Today, Glynn and NVS have helped to significantly increase showroom traffic, sales volume and gross profit by providing an unrivaled skill-based solution to dealers of all sizes. Visit www.NewVisionSales.com to learn more.
No Comments
New Vision Sales Inc.
Often, when dealers are contemplating starting a business development center (BDC) in their dealership I am asked, "Who should run the BDC?" The question I should pose to that dealer is: how good do you want your BDC to be? A business development manager (BDM) is directly responsible and accountable for maximizing sales and profitability of the BDC to agreed levels of performance. To achieve top performance, you have to hire top talent.
Before you begin searching for the right BDM, you will need to understand the proper dealership personnel structure once you implement a BDC.
Sales Department BDC
Dealer Dealer (or GM)
GM BDM
GSM BDL
Sales BDR
Notice that the BDC is not a part of the sales department. It is a separate department accountable to only the highest level of management in the dealership. This means you are looking for a top-level manager. Applicants looking for a $40,000-a-year job are not your candidates. You should expect this person to earn $60,000 or more a year, depending on your market.
Your new BDC will adopt the attitudes, work ethic and beliefs of its leader. If you put someone in charge who doesn't project the image you want for your dealership, your dealership image will change over time— the individual in charge will not! Regardless of whether you have already hired or have yet to hire this individual, the candidate needs to have the attitude, work ethic and beliefs of the dealership owner. The BDC will become the voice of your dealership in the community. What do you want it to sound like?
In my opinion, the person who should be running your BDC is the absolute best communicator you know. Notice I didn't say the best communicator currently on staff. You may not have a top performing communicator on staff yet and will have to hire this person. Also, notice I said communicator, not talker. Communicating and talking are not the same.
This individual will work with those directly in his or her department, but they will also interact with those individuals who mean the most to you— your customers. The BDM will also communicate with the sales department and finance office in reconciling appointments and sales. Therefore, the BDM must be a team player for the dealership, not just the BDC.
The BDM must be able lead by example. This person's communication skills should be so strong that he or she is capable of taking any customer T.O. in the BDC to secure an appointment. Additionally, if a business development representative (BDR) or a business development team leader (BDL) is absent, the BDM must pick up the slack on the phone so production does not fall off. The BDM is the "show me" individual in the department, capable of demonstrating to any employee how to properly manage a call which leads to an appointment that shows.
The BDM is responsible for all staffing, scheduling and reviewing compensation and incentives for all BDC employees. He or she must be able to hold those they supervise accountable and, when necessary, reprimand less-than-outstanding performance. A BDM must be a coach and trainer orchestrating twice-weekly training sessions for all BDC employees. Additionally, he or she must be able to encourage competition while maintaining unity and teamwork in the BDC.
The BDM must know, or be properly taught, the telemarketing laws in your state and adhere to all Do Not Call regulations. Adherence to these laws must be a priority for the manager (and anyone making calls) because the last thing you need is another door for plaintiffs' attorneys to come knocking on looking for an "issue."
As the old saying goes, "You can't manage what you don't measure." So, last but certainly not least, are the BDM's productivity measurement duties, which include:
• Assure all scheduled appointments are solidly confirmed
• Assure a minimum of five appointment shows per BDR each day
• Monitor incoming calls and appointment-to-lead percentages daily
• Hold team leaders responsible for daily outgoing calls
• Make and take T.O. calls and demand improvement
• Obtain new customers and raise CSI
• Create good public relations consistent with effective use of time
• Constantly update and purify customer records
So, I'm back to my question of how good do you want your BDC to be? If you want your BDC operating at benchmark levels of five appointment shows per BDR each day, you have to search for and hire the best communicator to run your new department.
No Comments
New Vision Sales Inc.
Often, when dealers are contemplating starting a business development center (BDC) in their dealership I am asked, "Who should run the BDC?" The question I should pose to that dealer is: how good do you want your BDC to be? A business development manager (BDM) is directly responsible and accountable for maximizing sales and profitability of the BDC to agreed levels of performance. To achieve top performance, you have to hire top talent.
Before you begin searching for the right BDM, you will need to understand the proper dealership personnel structure once you implement a BDC.
Sales Department BDC
Dealer Dealer (or GM)
GM BDM
GSM BDL
Sales BDR
Notice that the BDC is not a part of the sales department. It is a separate department accountable to only the highest level of management in the dealership. This means you are looking for a top-level manager. Applicants looking for a $40,000-a-year job are not your candidates. You should expect this person to earn $60,000 or more a year, depending on your market.
Your new BDC will adopt the attitudes, work ethic and beliefs of its leader. If you put someone in charge who doesn't project the image you want for your dealership, your dealership image will change over time— the individual in charge will not! Regardless of whether you have already hired or have yet to hire this individual, the candidate needs to have the attitude, work ethic and beliefs of the dealership owner. The BDC will become the voice of your dealership in the community. What do you want it to sound like?
In my opinion, the person who should be running your BDC is the absolute best communicator you know. Notice I didn't say the best communicator currently on staff. You may not have a top performing communicator on staff yet and will have to hire this person. Also, notice I said communicator, not talker. Communicating and talking are not the same.
This individual will work with those directly in his or her department, but they will also interact with those individuals who mean the most to you— your customers. The BDM will also communicate with the sales department and finance office in reconciling appointments and sales. Therefore, the BDM must be a team player for the dealership, not just the BDC.
The BDM must be able lead by example. This person's communication skills should be so strong that he or she is capable of taking any customer T.O. in the BDC to secure an appointment. Additionally, if a business development representative (BDR) or a business development team leader (BDL) is absent, the BDM must pick up the slack on the phone so production does not fall off. The BDM is the "show me" individual in the department, capable of demonstrating to any employee how to properly manage a call which leads to an appointment that shows.
The BDM is responsible for all staffing, scheduling and reviewing compensation and incentives for all BDC employees. He or she must be able to hold those they supervise accountable and, when necessary, reprimand less-than-outstanding performance. A BDM must be a coach and trainer orchestrating twice-weekly training sessions for all BDC employees. Additionally, he or she must be able to encourage competition while maintaining unity and teamwork in the BDC.
The BDM must know, or be properly taught, the telemarketing laws in your state and adhere to all Do Not Call regulations. Adherence to these laws must be a priority for the manager (and anyone making calls) because the last thing you need is another door for plaintiffs' attorneys to come knocking on looking for an "issue."
As the old saying goes, "You can't manage what you don't measure." So, last but certainly not least, are the BDM's productivity measurement duties, which include:
• Assure all scheduled appointments are solidly confirmed
• Assure a minimum of five appointment shows per BDR each day
• Monitor incoming calls and appointment-to-lead percentages daily
• Hold team leaders responsible for daily outgoing calls
• Make and take T.O. calls and demand improvement
• Obtain new customers and raise CSI
• Create good public relations consistent with effective use of time
• Constantly update and purify customer records
So, I'm back to my question of how good do you want your BDC to be? If you want your BDC operating at benchmark levels of five appointment shows per BDR each day, you have to search for and hire the best communicator to run your new department.
No Comments
No Comments