JD Rucker

Company: Dealer Authority

JD Rucker Blog
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JD Rucker

Dealer Authority

May 5, 2013

Getting More Facebook Fans is NOT the Key to Social Success

Reach

I’m not a broken record, at least I’m not trying to be. It seems that I’ve covered this topic from different angles a lot lately, but it’s simply that important to understand. In business in general and in automotive marketing in particular, getting more Facebook fans is a very low priority compared to reaching more people.

This seems to be counter-intuitive. One might argue that getting more fans on Facebook is the way to reach more people, but they dynamics of the social network make it to where this isn’t the case. A page can be extremely successful and reach the masses with very few fans. Conversely, a page with hundreds of thousands of fans can reach next to nobody. It’s a challenging concept to understand until you get down into the way the Facebook algorithm works.

In essence, it’s not size but quality that counts the most on Facebook. Just because someone likes your page doesn’t mean that they’re going to see any of your posts. Just because someone doesn’t like your page doesn’t mean that they won’t see your posts. It’s for this reason that getting more likes is such a small component of the overall Facebook marketing picture.

Here’s a quick video I did for the automotive industry that highlights a couple of examples of this principle. In it, a decent Facebook page with 4K fans is getting 1/10th of the reach of a great Facebook page with 700 fans. If that isn’t convincing enough, I’m not sure what else to say.

JD Rucker

Dealer Authority

Founder

1645

No Comments

JD Rucker

Dealer Authority

May 5, 2013

Automotive Content Flow from Creation to Tweet

Content Flow

If there’s one major flaw with the way that many businesses use automation tools, it’s that they’re not able to properly control the flow of content from its longest form down to it’s shortest form. This is unfortunate because using RSS feeds to post to Facebook and Twitter from a blog, for example, doesn’t save much time at all but minimizes the effectiveness of the networks.

It’s all about flow. It’s about taking advantage of the strengths of the various networks will not falling into the traps that each allows.

Let’s take a look at an example of content flow. In this case, we’re going to work it down from a standard piece of website content rather than a blog post or YouTube video. Those are easier. If you can master the creative elements of promoting standard website content, the other types of content will be a piece of cake.

Original content

Original Content

This is where it all starts. Here, we see a sales special. It’s not the type of content that any social media pro in his or her right mind would ever consider promoting through social media. They wouldn’t want to be accused of spamming. They wouldn’t want to turn of their fans. They would believe in most cases that this is the type of content that had no chance of resonating with a social media audience.

They would be wrong.

There is tons of content on a business website that has absolutely no chance of seeing the light of day on social media, but there are other types of content that simply need a little bit of playfulness, cleverness, and creativity to tweak them into an appropriate position. Take a look at that special. Do you see anything that you would be able to latch onto if you were trying to promote it on social media?

Put it on Facebook and Google+

Hinderer Honda Starbucks

If you were to say something to the effect of, “Take a look at our amazing specials – Honda Civic is only $8 a day,” you would watch your posts get reported, blocked, and hidden into oblivion. You would actually do algorithmic damage to your posts and your profile in general.

If, however, you made it clever and worded it in a way that people would be able to relate to, you could still get the message out with a reduced risk of negative sentiment. In the case above, the post had a modest 16 likes and the link was clicked 32 times. It’s not a home run compared to some other examples out there, but it’s a realistic expectation that a local business could achieve with the right techniques.

Be creative. Branch out. Put a little bit of effort into it. It doesn’t take a lot – this particular campaign took about 2 minutes to craft and post. It’s worth the time spent.

Put it on Twitter and Pinterest

Hinderer Honda Tweet

This is both the easiest and hardest part. It’s the easiest because it’s only 140 characters. It’s the hardest because you have to take full advantage of those 140 characters and craft it in the most appropriate way possible.

On both Twitter and Pinterest, getting people’s attention is the key. The firehose on both networks has such a wide stream today that there’s a good chance the majority of your messages are being seen by very few people. This is where hashtags come into play and it’s the main reason that automating Tweets for anything important is one of the silliest activities out there.

A Tweet takes seconds, literally. Is it worth making something almost completely ineffective for the sake of saving seconds?

In the example above, the post was highlighted with a couple of different hashtags. The first is relatively worthless other than getting people’s attention from within their feed. The mind is trained to look for things unconsciously that are important to that person, so if someone is looking for a car and is considering a Honda Civic, they don’t have to read it consciously for it to catch their eye.

The second is one of the hooks. As Twitter search and hashtag use continue to grow exponentially (much faster than the site itself), it’s important to have at least one keyword that can attract your targets. In this case, the Tweet is targeting the local state. It could have as easily been a city, a lifestyle (#green, #economical), or even something slightly off topic (#coffee).

The most important part about Twitter (but not Pinterest) is that you can take a message and repost it over time. It’s good to come up with a couple of different variations, but for the most part as long as you’re spreading out the repetition of the message, you can reach more people without spamming them.

* * *

Applying proper content flow strategies allows you to get the most out of the content that you produce as well as the content that’s already on your website. Crafting the messages around the mediums is harder than just putting them into a feed machine, but the results can be exponentially improved as a result. That’s not to say that nothing should be automated. It’s just that important things should not be.”Flow” image courtesy of Shutterstock.

JD Rucker

Dealer Authority

Founder

2435

1 Comment

Used-Car Chris

Buffalo Used Car Deals

May 5, 2013  

The Headline Analyzer from Advanced Marketing Institute is a great tool to grade your blog titles, social posting, and to check the impact at the beginning of each vehicle description. http://www.aminstitute.com/headline/

JD Rucker

Dealer Authority

May 5, 2013

Automotive Content Flow from Creation to Tweet

Content Flow

If there’s one major flaw with the way that many businesses use automation tools, it’s that they’re not able to properly control the flow of content from its longest form down to it’s shortest form. This is unfortunate because using RSS feeds to post to Facebook and Twitter from a blog, for example, doesn’t save much time at all but minimizes the effectiveness of the networks.

It’s all about flow. It’s about taking advantage of the strengths of the various networks will not falling into the traps that each allows.

Let’s take a look at an example of content flow. In this case, we’re going to work it down from a standard piece of website content rather than a blog post or YouTube video. Those are easier. If you can master the creative elements of promoting standard website content, the other types of content will be a piece of cake.

Original content

Original Content

This is where it all starts. Here, we see a sales special. It’s not the type of content that any social media pro in his or her right mind would ever consider promoting through social media. They wouldn’t want to be accused of spamming. They wouldn’t want to turn of their fans. They would believe in most cases that this is the type of content that had no chance of resonating with a social media audience.

They would be wrong.

There is tons of content on a business website that has absolutely no chance of seeing the light of day on social media, but there are other types of content that simply need a little bit of playfulness, cleverness, and creativity to tweak them into an appropriate position. Take a look at that special. Do you see anything that you would be able to latch onto if you were trying to promote it on social media?

Put it on Facebook and Google+

Hinderer Honda Starbucks

If you were to say something to the effect of, “Take a look at our amazing specials – Honda Civic is only $8 a day,” you would watch your posts get reported, blocked, and hidden into oblivion. You would actually do algorithmic damage to your posts and your profile in general.

If, however, you made it clever and worded it in a way that people would be able to relate to, you could still get the message out with a reduced risk of negative sentiment. In the case above, the post had a modest 16 likes and the link was clicked 32 times. It’s not a home run compared to some other examples out there, but it’s a realistic expectation that a local business could achieve with the right techniques.

Be creative. Branch out. Put a little bit of effort into it. It doesn’t take a lot – this particular campaign took about 2 minutes to craft and post. It’s worth the time spent.

Put it on Twitter and Pinterest

Hinderer Honda Tweet

This is both the easiest and hardest part. It’s the easiest because it’s only 140 characters. It’s the hardest because you have to take full advantage of those 140 characters and craft it in the most appropriate way possible.

On both Twitter and Pinterest, getting people’s attention is the key. The firehose on both networks has such a wide stream today that there’s a good chance the majority of your messages are being seen by very few people. This is where hashtags come into play and it’s the main reason that automating Tweets for anything important is one of the silliest activities out there.

A Tweet takes seconds, literally. Is it worth making something almost completely ineffective for the sake of saving seconds?

In the example above, the post was highlighted with a couple of different hashtags. The first is relatively worthless other than getting people’s attention from within their feed. The mind is trained to look for things unconsciously that are important to that person, so if someone is looking for a car and is considering a Honda Civic, they don’t have to read it consciously for it to catch their eye.

The second is one of the hooks. As Twitter search and hashtag use continue to grow exponentially (much faster than the site itself), it’s important to have at least one keyword that can attract your targets. In this case, the Tweet is targeting the local state. It could have as easily been a city, a lifestyle (#green, #economical), or even something slightly off topic (#coffee).

The most important part about Twitter (but not Pinterest) is that you can take a message and repost it over time. It’s good to come up with a couple of different variations, but for the most part as long as you’re spreading out the repetition of the message, you can reach more people without spamming them.

* * *

Applying proper content flow strategies allows you to get the most out of the content that you produce as well as the content that’s already on your website. Crafting the messages around the mediums is harder than just putting them into a feed machine, but the results can be exponentially improved as a result. That’s not to say that nothing should be automated. It’s just that important things should not be.”Flow” image courtesy of Shutterstock.

JD Rucker

Dealer Authority

Founder

2435

1 Comment

Used-Car Chris

Buffalo Used Car Deals

May 5, 2013  

The Headline Analyzer from Advanced Marketing Institute is a great tool to grade your blog titles, social posting, and to check the impact at the beginning of each vehicle description. http://www.aminstitute.com/headline/

JD Rucker

Dealer Authority

May 5, 2013

Modern Search Marketing is More Art, Less Science with Penguin 2.0

Google Penguin 2.0

There are two frames of mind amongst search marketing professionals when it comes to major updates such as the Google Penguin update last year and the upcoming Penguin 2.0 algorithm update. Some start to panic as they’ve seen these algorithm updates force companies to make major changes. In some cases, companies have had to close down because adjusting was just too much to bare. The other perspective is that these changes bring the game of optimization more in line with quality over quantity, strategy over brute force, and perhaps most importantly, art over science.

That’s what’s expected with the upcoming update based upon a mixture of common sense and some pointed Tweets by Google’s spam czar, Matt Cutts. The pursuit of quality links instead of having a large inbound link portfolio has been the focus of Google (and Bing) for over a year now and the coming update will likely be more of the same.

The art aspect of it all comes down to getting more value out of higher-quality content that can be enjoyed by real people versus meaningless links outside of content or on sites that have no real value to the search engines. Before, it was easy to stuff links on as many sites as possible to get the juice necessary for SEO. It made it to where the science was dominant – automated platforms, bulk link submission tools, and link generating scripts once ruled the search marketing world. Today, one strong article or infographic on a high-value website can get websites more coveted link juice than literally thousands of low quality links. This is where the artistry comes into play.

As businesses and marketing agencies continue to hone their skills and progress their strategies, it’s important that they understand this dynamic. It’s no longer a good thing to have dozens of link builders hitting up websites. Today and into the future, strong content creators with the connections to get their content placed on relevant and trusted sites are the most sought after resources in the industry. Everyone else is simply spamming up the system and Penguin 2.0 will punish those who do not adapt.

JD Rucker

Dealer Authority

Founder

1703

No Comments

JD Rucker

Dealer Authority

May 5, 2013

Modern Search Marketing is More Art, Less Science with Penguin 2.0

Google Penguin 2.0

There are two frames of mind amongst search marketing professionals when it comes to major updates such as the Google Penguin update last year and the upcoming Penguin 2.0 algorithm update. Some start to panic as they’ve seen these algorithm updates force companies to make major changes. In some cases, companies have had to close down because adjusting was just too much to bare. The other perspective is that these changes bring the game of optimization more in line with quality over quantity, strategy over brute force, and perhaps most importantly, art over science.

That’s what’s expected with the upcoming update based upon a mixture of common sense and some pointed Tweets by Google’s spam czar, Matt Cutts. The pursuit of quality links instead of having a large inbound link portfolio has been the focus of Google (and Bing) for over a year now and the coming update will likely be more of the same.

The art aspect of it all comes down to getting more value out of higher-quality content that can be enjoyed by real people versus meaningless links outside of content or on sites that have no real value to the search engines. Before, it was easy to stuff links on as many sites as possible to get the juice necessary for SEO. It made it to where the science was dominant – automated platforms, bulk link submission tools, and link generating scripts once ruled the search marketing world. Today, one strong article or infographic on a high-value website can get websites more coveted link juice than literally thousands of low quality links. This is where the artistry comes into play.

As businesses and marketing agencies continue to hone their skills and progress their strategies, it’s important that they understand this dynamic. It’s no longer a good thing to have dozens of link builders hitting up websites. Today and into the future, strong content creators with the connections to get their content placed on relevant and trusted sites are the most sought after resources in the industry. Everyone else is simply spamming up the system and Penguin 2.0 will punish those who do not adapt.

JD Rucker

Dealer Authority

Founder

1703

No Comments

JD Rucker

Dealer Authority

May 5, 2013

Avoid KGB Fan Acquisition and Algo-Buster Techniques Like the Plague

KGB

The KBG. Komitet gosudarstvennoy bezopasnosti. The Committee for State Security for the former Soviet Union was one of the most feared agencies in history. Thankfully, this post isn’t about them.

Here, we’re going to talk about a different type of KGB, the type that is plaguing social media on pages across the internet, hurting businesses and striking fear into the hearts of knowledgeable internet marketing professionals around the world. It’s the type of bad posts that were once thought to be effective but that have been debunked time and time again, yet so many businesses (and even vendors) continue to post them.

Today’s social media KBG is this:

  • Kitties
  • Games/Giveaways
  • Bogus Questions

If you or your vendor are still using these things, stop immediately. They aren’t helping. In fact, they are hurting the cause of using social media as a proper advertising venue through which to increase business. Here’s why:

 

Kitties

Kitties

Don’t misunderstand. I have nothing against felines. By “kitties” I’m referring to the type of posts that have absolutely nothing to do with business but that are designed to become popular on social media for their general appeal. They are often funny, sometimes cute, and almost always fluffy (not in the feline way).

Do they work? If the goal is strictly to get more likes in an effort to improve Facebook EdgeRank, then technically they can be effective. The problem is two-fold. First, they turn many people off. They get enough kitty posts from their friends and family. Many people don’t like it when they see business pages post irrelevant kitty pictures because it is insincere. “You’re a business, not a buddy.”

The second and arguably more important reason is that your business has plenty of relevant content to post. Stay focused. A car dealer should be posting cars. There are plenty of awesome cars that work just fine to get engagement. Local businesses have a world of potential content surrounding them in their community and within proximity to the store. Kitty images are simply not necessary for driving engagement and the risk of turning people off as a result is simply too high to dismiss.

 

Games and Giveaways

Giveaways

Just as with kitties, games and giveaways intended to inflate the fan counts on the various social networks (Facebook in particular) can be effective in achieving its goal. Just as with kitties, it’s not necessary and can have dramatic negative consequences.

Who wants fans to like their page so they have a chance to win something? What are the chances of getting any engagement from that person? How many people do not win the great prize and get a negative sentiment about a business right from the start?

Most importantly, it’s just too easy to acquire high quality fans through transparent advertising to give games or giveaways any consideration. Through transparency, pages are able to grow at a much better pace. Is it faster? Sometimes, but not always. That doesn’t matter. I’ll take 100 fans who came in for the right reasons and with the right expectations over 1000 fans hoping to get something for free any day.

 

Bogus Questions

Bogus Questions

Of the three components of KGB-style fan acquisition techniques, this is arguably the most annoying. You don’t care and we know it. There, I said it.

No business outside of a movie theater cares what their fans’ favorite movies are. It’s so apparent to anyone who’s been on Facebook for more than a month that companies who ask irrelevant questions are doing so to get you to talk to them. It’s a desperate move that is apparently so to the people who see the questions.

If you’re going to ask questions (which is a good thing when done right), keep it relevant. Keep it in line with what your business does. Ask questions that you might ask a customer if you were sitting with them in the waiting room or met them at a party. Don’t ask questions that are simply there to drive engagement. People know what you’re doing and they don’t like it.

Will some people respond to any question? Of course? Is this a good thing? No.

* * *

There are too many transparent and effective methods to get fans and increase engagement. Using these types of techniques is so antiquated that I can’t believe there are still companies that use them.

JD Rucker

Dealer Authority

Founder

2116

No Comments

JD Rucker

Dealer Authority

May 5, 2013

Avoid KGB Fan Acquisition and Algo-Buster Techniques Like the Plague

KGB

The KBG. Komitet gosudarstvennoy bezopasnosti. The Committee for State Security for the former Soviet Union was one of the most feared agencies in history. Thankfully, this post isn’t about them.

Here, we’re going to talk about a different type of KGB, the type that is plaguing social media on pages across the internet, hurting businesses and striking fear into the hearts of knowledgeable internet marketing professionals around the world. It’s the type of bad posts that were once thought to be effective but that have been debunked time and time again, yet so many businesses (and even vendors) continue to post them.

Today’s social media KBG is this:

  • Kitties
  • Games/Giveaways
  • Bogus Questions

If you or your vendor are still using these things, stop immediately. They aren’t helping. In fact, they are hurting the cause of using social media as a proper advertising venue through which to increase business. Here’s why:

 

Kitties

Kitties

Don’t misunderstand. I have nothing against felines. By “kitties” I’m referring to the type of posts that have absolutely nothing to do with business but that are designed to become popular on social media for their general appeal. They are often funny, sometimes cute, and almost always fluffy (not in the feline way).

Do they work? If the goal is strictly to get more likes in an effort to improve Facebook EdgeRank, then technically they can be effective. The problem is two-fold. First, they turn many people off. They get enough kitty posts from their friends and family. Many people don’t like it when they see business pages post irrelevant kitty pictures because it is insincere. “You’re a business, not a buddy.”

The second and arguably more important reason is that your business has plenty of relevant content to post. Stay focused. A car dealer should be posting cars. There are plenty of awesome cars that work just fine to get engagement. Local businesses have a world of potential content surrounding them in their community and within proximity to the store. Kitty images are simply not necessary for driving engagement and the risk of turning people off as a result is simply too high to dismiss.

 

Games and Giveaways

Giveaways

Just as with kitties, games and giveaways intended to inflate the fan counts on the various social networks (Facebook in particular) can be effective in achieving its goal. Just as with kitties, it’s not necessary and can have dramatic negative consequences.

Who wants fans to like their page so they have a chance to win something? What are the chances of getting any engagement from that person? How many people do not win the great prize and get a negative sentiment about a business right from the start?

Most importantly, it’s just too easy to acquire high quality fans through transparent advertising to give games or giveaways any consideration. Through transparency, pages are able to grow at a much better pace. Is it faster? Sometimes, but not always. That doesn’t matter. I’ll take 100 fans who came in for the right reasons and with the right expectations over 1000 fans hoping to get something for free any day.

 

Bogus Questions

Bogus Questions

Of the three components of KGB-style fan acquisition techniques, this is arguably the most annoying. You don’t care and we know it. There, I said it.

No business outside of a movie theater cares what their fans’ favorite movies are. It’s so apparent to anyone who’s been on Facebook for more than a month that companies who ask irrelevant questions are doing so to get you to talk to them. It’s a desperate move that is apparently so to the people who see the questions.

If you’re going to ask questions (which is a good thing when done right), keep it relevant. Keep it in line with what your business does. Ask questions that you might ask a customer if you were sitting with them in the waiting room or met them at a party. Don’t ask questions that are simply there to drive engagement. People know what you’re doing and they don’t like it.

Will some people respond to any question? Of course? Is this a good thing? No.

* * *

There are too many transparent and effective methods to get fans and increase engagement. Using these types of techniques is so antiquated that I can’t believe there are still companies that use them.

JD Rucker

Dealer Authority

Founder

2116

No Comments

JD Rucker

Dealer Authority

May 5, 2013

Does Anyone Really Understand Automotive Social Media?

Late Night Rant

I'm already regretting posting this before it's even written. It will likely go down as one of my late night rants that shouldn't have been posted, but hey, I've already started. Can't stop now.

There's a trend in the industry that has been disturbing me for a few months now. I've been hard at work on a new social media service that combines the experience we've had doing advanced social media marketing outside of the automotive industry with the core of our business in digital marketing for car dealers. What I've learned during this exploration has been disheartening.

It seems that the vast majority, both vendors and dealers, are missing the point when it comes to a social media presence. There is still a focus on getting fans regardless of why they clicked "like". There's still a trend towards posting humorous irrelevant pictures rather than taking the amazing base of content available in our industry and in the local area and making things interesting while still staying focused. There's definitely still a tilt towards the concept that social media is for branding only, that it's impossible to drive foot traffic or website traffic, let alone actually sell vehicles or service through social media.

These are all wrong. I've seen it. I know that, done right, a page with 100 high-quality Facebook fans can reach exponentially more local people with a relevant business message than a page with tens of thousands of "win an iPad" fans posting cat pictures.

Here's the point of this post and the question at hand: do you truly understand automotive social media? If not, do you want to learn? I spend many hours 7-days a week immersed in this stuff. I've done so for several years. I once thought that the misconceptions would fade over time, that the wrong strategies would be revealed as such and that they would fall from existence. It hasn't happened. If anything it's getting worse.

What say you, Driving Sales? Is anyone interested in discussing social media directly with me, either publically in the comments below or on the phone? I'm ready. I want to show what I've seen. I want to learn why the bad strategies persist. I really, truly want to help.

JD Rucker

Dealer Authority

Founder

7297

17 Comments

Arnold Tijerina

Storytailer LLC

May 5, 2013  

If I talk to you, can I win an iPad?

Eric Miltsch

DealerTeamwork LLC

May 5, 2013  

I've been around this scene for a while JD & I can't understand why so many people are convinced that they have "cracked the code" with regards to social. I certainly haven't cracked it and nobody else should be claiming they have either. It's easy to float around this space without having much accountability because of how fresh everything is - it's still the wild west and we're all still explorers. Your question, "Do you want to learn?" poses the possible solution - if this segment is going to improve we all must do something to improve ourselves. What are we doing to learn? Do we truly know the human emotional element, do we know the tools, do we know the mechanics of how things are changing? Doing all the "stuff" we're doing now, just because it's there, doesn't help anyone. Please JD, share what you know. It's needed.

Arnold Tijerina

Storytailer LLC

May 5, 2013  

...but I like all of JD's humorous and irrelevant pictures and posts on Facebook :)

VJ VJ

Own

May 5, 2013  

Eric has a valid point...there can be nobody claiming that they have cracked the "social media code" for the automotive retail industry. The mass of current self-proclaimed Social Media Experts, who consider themselves up-to-beat just because they have the "Mashable News Stream" showing up in their smart phones and think that branding giants like Coca Cola and Macy's and their social media marketing approach is an adaptable blue-print for the automotive industry, are one of the causes that car dealers wandering around like me getting out of bed in the morning without my glasses on - BLIND. I remember 4 years ago, when I spoke on the Digital Dealer Conference about my beginnings on the social media endeavor, and how my dealer group at this time (SONS Automotive Group) explored the opportunity Twitter and Facebook. The examples we gave in 2009 were carefully tested and "lucky me" proven to engage and work in regards to exposure, listening to the market, and claiming great ranking positions in the Google real estate market. When I now look into the "vendor circus" of Social Media, Reputation Management and Blogging Services combined with PR, I am feeling like that dealerships and their personnel involved "praise the lord" to have found the Holy Grail with these products offered by those vendors...and again a dealer's "set it and forget" mentality sets in, again. Here is my offer JD, Eric and Arnold...let's all four sit together, and "hammer out" a true social media strategy for car dealers, let's make it public through writing, telling and showing - and then benchmark it. And let's shoot for the goal 'that the fantastic four" will graduate from the apprentice to the EXPERTS.

Arnold Tijerina

Storytailer LLC

May 5, 2013  

I'm in.

Adam Ross

JATO Dynamics - North America

May 5, 2013  

I agree with everything you're saying, JD... I don't claim to be a Social Media expert - only a heavy user and observer with opinions derived from trial and error. I'm constantly learning, and there's a wealth of resources out there to educate yourself and learn from others' successes and failures - if you look for it. To me, the biggest questions about the Social Media model for car dealers is this: if you're going to dedicate financial and personnel resources to maintaining an active Social Media presence, how do you manage the people? How do you compensate those people and keep them hungry? How much patience do you need to exercise in building a social community and following? Even ranting, JD is Yoda. :)

JD Rucker

Dealer Authority

May 5, 2013  

Great discussion points so far, and I'm in with VJs suggestion. Arnold, my funny pictures would never land on a dealer page, as you know, though I've considered making an Arnold page.

Arnold Tijerina

Storytailer LLC

May 5, 2013  

An Arnold page? Nice! Can I have pictures of kittens on it? :)

Grant Gooley

Remarkable Marketing

May 5, 2013  

"while still staying focused" well said JD! I love JD's Facebook posts that give me a laugh or teach me something on a daily basis, I always know that there is a method behind the madness! Build audience, share useful information, build audience, share something funny, build audience, build audience, build audience... But like you said "100 high-quality Facebook fans can reach exponentially more local people with a relevant business message than a page with tens of thousands of "win an iPad" fans posting cat pictures" I agree 100%! So going by your post JD, it sounds like building advocates for our brand could be a key to social success. Ive heard you talk about brand advocates before, can you expand on how we might be able to create engaged, brand advocates, for our networks as you have done so well for your own?

David Johnson

Persuasive Concepts, LLC

May 5, 2013  

Interesting thoughts JD. I agree with you, which I happen to do a lot of. I think the biggest hang up of social, and particularly, automotive social media, is that technology gets in the way. Don't get me wrong technology is what makes social media so great but so many people fail to see past it and look at social for what it truly is. Social is a way, for auto dealers at least, to mend the prevailing attitude that most consumers have of auto dealers. By being in-congruent with the thoughts and feelings (which aren't all that good) that people have towards the automotive industry as a whole, the individual dealership can reap the benefits of being more human. It's the humanizing factor of social that is the true powerhouse, that is if we can look past the technology and understand that just because you have a lot of likes on Facebook and followers on Twitter doesn't mean you're a success. It's of my opinion that the reason why dealerships measure their success that way is because it's all they understand, even if it's rudimentary. JD, you and I need to get together on this. You asked me at the conference in Charlotte when we were going to do something together. Now might be the time.

JD Rucker

Dealer Authority

May 5, 2013  

Grant, it's definitely time to revive the advocate conversation. I had posted a 4-part series on the subject last year, but I sometimes have to remind myself that just because it's out there already doesn't mean that everyone has already heard it. Things change so quickly on social media and search that it's important to rejuvenate and renovate discussions as needed. David, as Rafiki in the Lion King said, "It is time."

David Johnson

Persuasive Concepts, LLC

May 5, 2013  

Here here. I don't know how many times I've shared a post that I've written a year or two previous and people read it and leave comments about how fresh it is... if they only knew! lol

Grant Gooley

Remarkable Marketing

May 5, 2013  

Great JD! Looking forward to hearing more about building brand advocators! Finding your articles from last year in 3...2...1....

Edward Legge

Motor Commerce

Dec 12, 2013  

Greetings from the UK. Interesting post JD. I have the answer. The reason people are positioning themselves as experts is because they want to make money out of dealers who don't understand social media. Sales to UK dealers tends to be very product based - "You don't understand this [insert digital marketing product] - but it works - so you need it. It will sell more cars. Want to sell more cars? Of course you do. So pay me to do it." Of course, people want a measurement of success and number of fans is relatively easy to understand.... I agree - very frustrating. It will come full circle though, just like SEO.

Dee Rawls

Auto Buyer Consultants

Dec 12, 2013  

Agreed Edward, there are several years worth of unoptimized marketing products which made up the majority of dealer marketing strategies in Auto Retail Past. The internet is the nemesis for these products/services and the vendor agents who offer them. Any valuable automotive internet marketing product should have distinctive advantages which can be plainly distinguished and proven via a verifiable ROI.

Edward Legge

Motor Commerce

Dec 12, 2013  

So - who's doing a great job with their automotive social media in North America?

Dee Rawls

Auto Buyer Consultants

Dec 12, 2013  

Thanks Edward...check out how Will Adams at Commerce CDJR in the Atlanta area uses his dealership's FB Page (https://www.facebook.com/CommerceChrysler) to run service campaigns - especially the one where they gave away a Free Oil Change each day...this is the type of engagement that can be directly tracked to automotive social media ROI and that are fueled by creativity, innovation, and persistence from an automotive internet professional who knows buy-in from his dealer principle is tied directly to the bottom line. Good jobs (does great really apply, yet?) that you know of, please share...

JD Rucker

Dealer Authority

May 5, 2013

Does Anyone Really Understand Automotive Social Media?

Late Night Rant

I'm already regretting posting this before it's even written. It will likely go down as one of my late night rants that shouldn't have been posted, but hey, I've already started. Can't stop now.

There's a trend in the industry that has been disturbing me for a few months now. I've been hard at work on a new social media service that combines the experience we've had doing advanced social media marketing outside of the automotive industry with the core of our business in digital marketing for car dealers. What I've learned during this exploration has been disheartening.

It seems that the vast majority, both vendors and dealers, are missing the point when it comes to a social media presence. There is still a focus on getting fans regardless of why they clicked "like". There's still a trend towards posting humorous irrelevant pictures rather than taking the amazing base of content available in our industry and in the local area and making things interesting while still staying focused. There's definitely still a tilt towards the concept that social media is for branding only, that it's impossible to drive foot traffic or website traffic, let alone actually sell vehicles or service through social media.

These are all wrong. I've seen it. I know that, done right, a page with 100 high-quality Facebook fans can reach exponentially more local people with a relevant business message than a page with tens of thousands of "win an iPad" fans posting cat pictures.

Here's the point of this post and the question at hand: do you truly understand automotive social media? If not, do you want to learn? I spend many hours 7-days a week immersed in this stuff. I've done so for several years. I once thought that the misconceptions would fade over time, that the wrong strategies would be revealed as such and that they would fall from existence. It hasn't happened. If anything it's getting worse.

What say you, Driving Sales? Is anyone interested in discussing social media directly with me, either publically in the comments below or on the phone? I'm ready. I want to show what I've seen. I want to learn why the bad strategies persist. I really, truly want to help.

JD Rucker

Dealer Authority

Founder

7297

17 Comments

Arnold Tijerina

Storytailer LLC

May 5, 2013  

If I talk to you, can I win an iPad?

Eric Miltsch

DealerTeamwork LLC

May 5, 2013  

I've been around this scene for a while JD & I can't understand why so many people are convinced that they have "cracked the code" with regards to social. I certainly haven't cracked it and nobody else should be claiming they have either. It's easy to float around this space without having much accountability because of how fresh everything is - it's still the wild west and we're all still explorers. Your question, "Do you want to learn?" poses the possible solution - if this segment is going to improve we all must do something to improve ourselves. What are we doing to learn? Do we truly know the human emotional element, do we know the tools, do we know the mechanics of how things are changing? Doing all the "stuff" we're doing now, just because it's there, doesn't help anyone. Please JD, share what you know. It's needed.

Arnold Tijerina

Storytailer LLC

May 5, 2013  

...but I like all of JD's humorous and irrelevant pictures and posts on Facebook :)

VJ VJ

Own

May 5, 2013  

Eric has a valid point...there can be nobody claiming that they have cracked the "social media code" for the automotive retail industry. The mass of current self-proclaimed Social Media Experts, who consider themselves up-to-beat just because they have the "Mashable News Stream" showing up in their smart phones and think that branding giants like Coca Cola and Macy's and their social media marketing approach is an adaptable blue-print for the automotive industry, are one of the causes that car dealers wandering around like me getting out of bed in the morning without my glasses on - BLIND. I remember 4 years ago, when I spoke on the Digital Dealer Conference about my beginnings on the social media endeavor, and how my dealer group at this time (SONS Automotive Group) explored the opportunity Twitter and Facebook. The examples we gave in 2009 were carefully tested and "lucky me" proven to engage and work in regards to exposure, listening to the market, and claiming great ranking positions in the Google real estate market. When I now look into the "vendor circus" of Social Media, Reputation Management and Blogging Services combined with PR, I am feeling like that dealerships and their personnel involved "praise the lord" to have found the Holy Grail with these products offered by those vendors...and again a dealer's "set it and forget" mentality sets in, again. Here is my offer JD, Eric and Arnold...let's all four sit together, and "hammer out" a true social media strategy for car dealers, let's make it public through writing, telling and showing - and then benchmark it. And let's shoot for the goal 'that the fantastic four" will graduate from the apprentice to the EXPERTS.

Arnold Tijerina

Storytailer LLC

May 5, 2013  

I'm in.

Adam Ross

JATO Dynamics - North America

May 5, 2013  

I agree with everything you're saying, JD... I don't claim to be a Social Media expert - only a heavy user and observer with opinions derived from trial and error. I'm constantly learning, and there's a wealth of resources out there to educate yourself and learn from others' successes and failures - if you look for it. To me, the biggest questions about the Social Media model for car dealers is this: if you're going to dedicate financial and personnel resources to maintaining an active Social Media presence, how do you manage the people? How do you compensate those people and keep them hungry? How much patience do you need to exercise in building a social community and following? Even ranting, JD is Yoda. :)

JD Rucker

Dealer Authority

May 5, 2013  

Great discussion points so far, and I'm in with VJs suggestion. Arnold, my funny pictures would never land on a dealer page, as you know, though I've considered making an Arnold page.

Arnold Tijerina

Storytailer LLC

May 5, 2013  

An Arnold page? Nice! Can I have pictures of kittens on it? :)

Grant Gooley

Remarkable Marketing

May 5, 2013  

"while still staying focused" well said JD! I love JD's Facebook posts that give me a laugh or teach me something on a daily basis, I always know that there is a method behind the madness! Build audience, share useful information, build audience, share something funny, build audience, build audience, build audience... But like you said "100 high-quality Facebook fans can reach exponentially more local people with a relevant business message than a page with tens of thousands of "win an iPad" fans posting cat pictures" I agree 100%! So going by your post JD, it sounds like building advocates for our brand could be a key to social success. Ive heard you talk about brand advocates before, can you expand on how we might be able to create engaged, brand advocates, for our networks as you have done so well for your own?

David Johnson

Persuasive Concepts, LLC

May 5, 2013  

Interesting thoughts JD. I agree with you, which I happen to do a lot of. I think the biggest hang up of social, and particularly, automotive social media, is that technology gets in the way. Don't get me wrong technology is what makes social media so great but so many people fail to see past it and look at social for what it truly is. Social is a way, for auto dealers at least, to mend the prevailing attitude that most consumers have of auto dealers. By being in-congruent with the thoughts and feelings (which aren't all that good) that people have towards the automotive industry as a whole, the individual dealership can reap the benefits of being more human. It's the humanizing factor of social that is the true powerhouse, that is if we can look past the technology and understand that just because you have a lot of likes on Facebook and followers on Twitter doesn't mean you're a success. It's of my opinion that the reason why dealerships measure their success that way is because it's all they understand, even if it's rudimentary. JD, you and I need to get together on this. You asked me at the conference in Charlotte when we were going to do something together. Now might be the time.

JD Rucker

Dealer Authority

May 5, 2013  

Grant, it's definitely time to revive the advocate conversation. I had posted a 4-part series on the subject last year, but I sometimes have to remind myself that just because it's out there already doesn't mean that everyone has already heard it. Things change so quickly on social media and search that it's important to rejuvenate and renovate discussions as needed. David, as Rafiki in the Lion King said, "It is time."

David Johnson

Persuasive Concepts, LLC

May 5, 2013  

Here here. I don't know how many times I've shared a post that I've written a year or two previous and people read it and leave comments about how fresh it is... if they only knew! lol

Grant Gooley

Remarkable Marketing

May 5, 2013  

Great JD! Looking forward to hearing more about building brand advocators! Finding your articles from last year in 3...2...1....

Edward Legge

Motor Commerce

Dec 12, 2013  

Greetings from the UK. Interesting post JD. I have the answer. The reason people are positioning themselves as experts is because they want to make money out of dealers who don't understand social media. Sales to UK dealers tends to be very product based - "You don't understand this [insert digital marketing product] - but it works - so you need it. It will sell more cars. Want to sell more cars? Of course you do. So pay me to do it." Of course, people want a measurement of success and number of fans is relatively easy to understand.... I agree - very frustrating. It will come full circle though, just like SEO.

Dee Rawls

Auto Buyer Consultants

Dec 12, 2013  

Agreed Edward, there are several years worth of unoptimized marketing products which made up the majority of dealer marketing strategies in Auto Retail Past. The internet is the nemesis for these products/services and the vendor agents who offer them. Any valuable automotive internet marketing product should have distinctive advantages which can be plainly distinguished and proven via a verifiable ROI.

Edward Legge

Motor Commerce

Dec 12, 2013  

So - who's doing a great job with their automotive social media in North America?

Dee Rawls

Auto Buyer Consultants

Dec 12, 2013  

Thanks Edward...check out how Will Adams at Commerce CDJR in the Atlanta area uses his dealership's FB Page (https://www.facebook.com/CommerceChrysler) to run service campaigns - especially the one where they gave away a Free Oil Change each day...this is the type of engagement that can be directly tracked to automotive social media ROI and that are fueled by creativity, innovation, and persistence from an automotive internet professional who knows buy-in from his dealer principle is tied directly to the bottom line. Good jobs (does great really apply, yet?) that you know of, please share...

JD Rucker

Dealer Authority

May 5, 2013

Virtual Customers are Real Customers, Too

Max

I remember working internet leads around the turn of the millenium. It was funny because at the time, there were many at the dealership who didn't even have an email address. My, how times have changed.

There was a statement by the general manager that struck me and ended up sticking with me to this day. He was lecturing his brand new internet department, something that none of his competitors had. His internet department was... me.

He told me, "Do whatever you can to get them in but don't treat them like real people unless they call or come by. They aren't real until they have a voice."

Today, most dealers (and everyone on Driving Sales, I would hope) know that this is far from reality. Today, people are using the internet to do more than ever before. They're shopping your inventory while on test drives at a competitor. They're doing research from the toilet. It's a digital age. We all know that.

What we often forget, particularly on social media, is that it's extremely important to treat people the same way you would treat them if they were standing there in front of you. The difference between people talking to you from your website and people talking to you through social media is similar to the difference between someone talking to you while on the lot and someone talking to you at the grocery store.

Sounds weird, I know, but stay with me.

Old school car people are familiar with the type of networking that we were taught back in the day. We were told that we should always be ready to talk to people no matter where we are. Cocktail parties, church, the grocery store - all were once considered opportunities to network. As we strike up conversations and it steers towards what we do for a living, we were taught to talk about car sales and continue to make a friend.

Network marketing is not new. It's not something created as a result of social networking. It's been around for ages. That's what's happening on social media, though, and it's the reason that every conversation should be pursued.

Facebook Conversation

Here's a long conversation that took place on one of our Facebook pages. As you can see, it wasn't a one or two point conversation. Just as if we were standing in front of the person sipping on wine and talking about the weather, it's important to have these types of conversations with those people who are talking to you.

Here's another example.

Virtual Customer

The first question that a dealer would ask is, "What's the point?"

Again, just as we were taught back in the day, you never know when a casual conversation will be enough to impress someone to want to do business with you. It doesn't take a ton of time or effort. More importantly, it doesn't have to be a dedicated, distracting conversation. You can be doing your work and checking in on your Facebook conversation from time to time to see how it's going and to reply. You're probably doing it already with your friends and family, right?

It's easy, but it does take time. We know that. It's one of the reasons that we monitor and manage our client's pages 7 days a week. Social media is biggest on the weekends, but who wants to be doing it every day? Thankfully, we work in shifts.

Don't dismiss these conversations. Don't let them hang or fade away. Embrace every opportunity you have to talk to a local person. They aren't right there in front of you, of course, but that doesn't mean they won't be in front of you ready to buy a car tomorrow, next week, or next month. Make the effort.

JD Rucker

Dealer Authority

Founder

4404

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