Google Authorship has been around for a while. It has helped many bloggers and journalists stand out by having their images appear directly in search results next to the articles they publish. It highlights the number of people that have them in their Google+ circles and gives a link to other writings by the author. This is nothing new.

Google AuthorRank has been given much speculation for about a year now. The idea is simple – Google will give higher rankings to those who have demonstrated expertise in a particular field. If someone is prolific at writing about a subject and their writing is well received by the community, the content itself and the domain on which the content appears can be ranked higher than competitors. Nobody knows exactly what criteria Google will consider when determining AuthorRank, but much of the speculation makes too much sense to be completely off.

They want quality. They want content that can be shared. They want resources and value. They believe that there are people who tend to be more influential about one topic or another because they have demonstrated a proficiency at writing about the topic and their content gets the type of activity that one would expect from something of importance. Here are some of the speculations about what may influence AuthorRank:

• Shares, particularly on Google+, but also on Twitter, Facebook, and possibly others such as Pinterest, LinkedIn, and Tumblr
• Comments – is anyone reacting to the content?
• Google+ circle authority. It should be noted that I said “authority” and not “count” as I’m sure Google will look at quality of followers over quantity
• Authority level of the sources will still have an affect but not in the traditional PageRank way they once did (seen this first hand already)

What does all of this mean for businesses? For larger companies, it’s easy. Get better at blogging. Do more than just promote your products and services. Be informative. Bring value. Hire top-notch journalists rather than marketing copywriters and press release agencies to fill your website will strong content in an engaging format.

For localized businesses, it’s a little more challenging. The rise of outsourced social media tells us that there is already a clear shortage of time when it comes to search and social. Content marketing is the future present and it centers around a word that has been used too many times already in this post, value. It continues to be used because it cannot be stated enough. You have to bring value through quality content if you want to advance well beyond the competition. The good news – very few at the local level will participate. The bad news – it isn’t easy. It isn’t cheap. This isn’t the type of content that you can pay $5 for on an offshore content spinning service and expect to get results. The content has to ring true. The author has to get out there and become an expert, a trust adviser on the topics you need them to dominate. The path isn’t an easy one, but take note: if you do it successfully, you increase your ability to rank well on Google and be amazing on social media by leaps and bounds.

This isn’t a quick tip. It’s not a trick. Bring value to the table and do it the right way and you’ll be rewarded by Google. Why? Because that’s exactly what they want you to do.

There’s always a risk when it comes to aggressive advertising and marketing that many are unwilling to take. On television, radio, search, and display ads, there will be those who do not appreciate what you’re putting in front of them. On social, this is greatly amplified because people have the ability to respond.

It is nearly impossible to post effective content and make it visible to your target audience on Facebook without running into the occasional hater. In fact, if you’re not getting any negative comments at all, chances are either your message is not business-effective (are you promoting cat pictures?) or you aren’t reaching enough people. Even with fan-only, highly-targeted Facebook posts, there’s a chance that something someone finds on their Facebook wall will rub them the wrong way and make them leave you a negative comment.

There are a few unavoidable reasons for this:

• People don’t understand how Facebook advertising works – Let’s say you’re targeting a specific city. You select “automotive” as an interest and you post automotive content. Suddenly, you get a comment that says something to the effect of “How did you weasel your way onto my news feed” or “why is this spam showing up – reported!” There are many users who, regardless of what you post, will not appreciate that you’re appearing ahead of pictures of little Timmy sliding into third base and will react negatively as a result.
• Just because they liked your page doesn’t mean they like your content – People like pages for various reasons. Perhaps you ran a contest a few months ago. Maybe they clicked “like this page” on a post that one of their friends liked thinking that it was their content. There are many reasons that people might have liked your page in the past. If they haven’t seen you in their news feed before, they might react negatively having forgotten or never realizing that they liked your page in the past.
• The feed and privacy controls on Facebook are still awful – Despite repeated attempts to make the waters less murky, Facebook has never really made it easy for people to control their news feeds. Most go with the default views and privacy settings which allow for targeted Facebook ads. By appearing in their feed, they think that you’ve done something to get there without realizing that they opted in by not opting out. The biggest lie told by every person on the internet happens when they accept the various terms of services that say, “I have read and agree to these terms of service.” Ya, sure.
• Friend of fans – One of the easiest ways to expand reach on Facebook is to promote some posts with the “friends of fans” option on promoted stories. This gets more views, but it also exposes your content to people who do not want to see it. As a result, the hate comments are bound to come sometimes.

Regardless of the reasoning for the hate, there are two options to address it. You can reply back to the hate comments in a professional manner. Don’t try to explain it to them – they often won’t buy it and trying to get people to understand the way that Facebook handles marketing is about as easy as getting them to understand the tax code without an accountant handy. The other option, useful only in the most extreme circumstances, is to delete the comments. They will still appear to the person who made the comment as well as their friends, but the majority of people will not see the comments. This is a last resort – transparency rules on social media – but if the comments get out of hand or offensive, there’s nothing wrong with getting rid of them for the bulk of your fans. Do not take it to the next level by blocking or reporting them. This can open up a can of worms.

There are those who argue that there should be nothing at all promotional on one’s Facebook page. It’s a valid strategy and one that can help to avoid any of the negatives that come with using Facebook to promote your business or products, but it’s often a slower path that requires more time and effort. Even then, there’s a good chance that you’ll still be met with some hate even if your content is absolutely awesome and universally relevant simply because many people don’t like seeing brands in their feed at all regardless of the content. Don’t fret either way. You can’t make everyone happy. You can, however, minimize the hate by posting valuable content and keeping quality at the top of your guiding principles.

* * *

“Hate” image courtesy of Shutterstock.

There’s always a risk when it comes to aggressive advertising and marketing that many are unwilling to take. On television, radio, search, and display ads, there will be those who do not appreciate what you’re putting in front of them. On social, this is greatly amplified because people have the ability to respond.

It is nearly impossible to post effective content and make it visible to your target audience on Facebook without running into the occasional hater. In fact, if you’re not getting any negative comments at all, chances are either your message is not business-effective (are you promoting cat pictures?) or you aren’t reaching enough people. Even with fan-only, highly-targeted Facebook posts, there’s a chance that something someone finds on their Facebook wall will rub them the wrong way and make them leave you a negative comment.

There are a few unavoidable reasons for this:

• People don’t understand how Facebook advertising works – Let’s say you’re targeting a specific city. You select “automotive” as an interest and you post automotive content. Suddenly, you get a comment that says something to the effect of “How did you weasel your way onto my news feed” or “why is this spam showing up – reported!” There are many users who, regardless of what you post, will not appreciate that you’re appearing ahead of pictures of little Timmy sliding into third base and will react negatively as a result.
• Just because they liked your page doesn’t mean they like your content – People like pages for various reasons. Perhaps you ran a contest a few months ago. Maybe they clicked “like this page” on a post that one of their friends liked thinking that it was their content. There are many reasons that people might have liked your page in the past. If they haven’t seen you in their news feed before, they might react negatively having forgotten or never realizing that they liked your page in the past.
• The feed and privacy controls on Facebook are still awful – Despite repeated attempts to make the waters less murky, Facebook has never really made it easy for people to control their news feeds. Most go with the default views and privacy settings which allow for targeted Facebook ads. By appearing in their feed, they think that you’ve done something to get there without realizing that they opted in by not opting out. The biggest lie told by every person on the internet happens when they accept the various terms of services that say, “I have read and agree to these terms of service.” Ya, sure.
• Friend of fans – One of the easiest ways to expand reach on Facebook is to promote some posts with the “friends of fans” option on promoted stories. This gets more views, but it also exposes your content to people who do not want to see it. As a result, the hate comments are bound to come sometimes.

Regardless of the reasoning for the hate, there are two options to address it. You can reply back to the hate comments in a professional manner. Don’t try to explain it to them – they often won’t buy it and trying to get people to understand the way that Facebook handles marketing is about as easy as getting them to understand the tax code without an accountant handy. The other option, useful only in the most extreme circumstances, is to delete the comments. They will still appear to the person who made the comment as well as their friends, but the majority of people will not see the comments. This is a last resort – transparency rules on social media – but if the comments get out of hand or offensive, there’s nothing wrong with getting rid of them for the bulk of your fans. Do not take it to the next level by blocking or reporting them. This can open up a can of worms.

There are those who argue that there should be nothing at all promotional on one’s Facebook page. It’s a valid strategy and one that can help to avoid any of the negatives that come with using Facebook to promote your business or products, but it’s often a slower path that requires more time and effort. Even then, there’s a good chance that you’ll still be met with some hate even if your content is absolutely awesome and universally relevant simply because many people don’t like seeing brands in their feed at all regardless of the content. Don’t fret either way. You can’t make everyone happy. You can, however, minimize the hate by posting valuable content and keeping quality at the top of your guiding principles.

* * *

“Hate” image courtesy of Shutterstock.

I found it humorous that Yelp’s stock prices fell after Facebook announced Graph Search. If there’s one thing we’ve learned about Facebook over the years, it’s that the only thing they’ve been able to slay in their various attempts to jump into something was social networking pioneer MySpace, and even they’re bringing sexy back to some extent. Facebook didn’t kill Foursquare. It couldn’t kill Twitter. It never emerged as a blip on Amazon’s radar and their Craigslist killer was a no-show. No, Facebook will not replace Yelp for business reviews and they won’t make a measurable impression on Google’s search dominance.

Facebook Graph Search has a very high potential of greatly improving the user experience. It will be able to keep people more engaged than they already are (if that’s even possible) with what their friends and family are doing. It will make some users more cautious about what they like on Facebook, while making other users increase their liking ways. In many ways, it will have users sculpting their Facebook profiles, interests, photos, and liked pages to fit in with how they want to be perceived.

It may assist with dating as some have speculated. Finding people of like-interests among your friends will be easier, so saying, “Hey Betty, I didn’t know you like rock climbing. I’m hitting a cliff this weekend if you’re interested,” will be more common.

From a purely business and marketing perspective, there will be changes to strategy that will come and go. Things will work for a time, then stop working, then potentially become damaging, then work again all of a sudden a few weeks later. That’s just part of the ebb and flow of Facebook marketing. The right strategies become the wrong strategies and then re-emerge as the right strategies later.

If there’s one thing that businesses, particularly localized ones, can do now to prepare for the changes, it’s that they have to be more engaging (gosh I hate that word sometimes) and strive to not only get local likes but to keep them. They cannot be an eyesore, an embarrassment to a fan base that will be much more public in their likings. People will need reasons to continue to like pages as they start to feel the need to prune and improve how the world views their tastes and interests. Start now. Make yours the type of page that people will proudly like, the type of page that brings value to the fans. Otherwise, the “great benefits” to business that many are already preaching will turn out to be the trigger for a mass exodus of your company’s exposure on social media.

I found it humorous that Yelp’s stock prices fell after Facebook announced Graph Search. If there’s one thing we’ve learned about Facebook over the years, it’s that the only thing they’ve been able to slay in their various attempts to jump into something was social networking pioneer MySpace, and even they’re bringing sexy back to some extent. Facebook didn’t kill Foursquare. It couldn’t kill Twitter. It never emerged as a blip on Amazon’s radar and their Craigslist killer was a no-show. No, Facebook will not replace Yelp for business reviews and they won’t make a measurable impression on Google’s search dominance.

Facebook Graph Search has a very high potential of greatly improving the user experience. It will be able to keep people more engaged than they already are (if that’s even possible) with what their friends and family are doing. It will make some users more cautious about what they like on Facebook, while making other users increase their liking ways. In many ways, it will have users sculpting their Facebook profiles, interests, photos, and liked pages to fit in with how they want to be perceived.

It may assist with dating as some have speculated. Finding people of like-interests among your friends will be easier, so saying, “Hey Betty, I didn’t know you like rock climbing. I’m hitting a cliff this weekend if you’re interested,” will be more common.

From a purely business and marketing perspective, there will be changes to strategy that will come and go. Things will work for a time, then stop working, then potentially become damaging, then work again all of a sudden a few weeks later. That’s just part of the ebb and flow of Facebook marketing. The right strategies become the wrong strategies and then re-emerge as the right strategies later.

If there’s one thing that businesses, particularly localized ones, can do now to prepare for the changes, it’s that they have to be more engaging (gosh I hate that word sometimes) and strive to not only get local likes but to keep them. They cannot be an eyesore, an embarrassment to a fan base that will be much more public in their likings. People will need reasons to continue to like pages as they start to feel the need to prune and improve how the world views their tastes and interests. Start now. Make yours the type of page that people will proudly like, the type of page that brings value to the fans. Otherwise, the “great benefits” to business that many are already preaching will turn out to be the trigger for a mass exodus of your company’s exposure on social media.

It’s currently the middle of winter and you know what that means. Time to go to the beach!

Okay, so that’s not a normal conclusion that one might come to in most places across the country. Even in sunny California, the beaches are pretty barren in the middle of winter. That’s all real word stuff. We’re talking about social media, a world of dreams and desires, wishes and aspirations. We may not be able to go to the beach right this very moment, but we can certainly wish we were there with a nice breeze coming off the water making it a comfortable 85 degrees in our swimsuits. That’s not reality today, but it’s definitely something that can work on social media.

For businesses, it’s often about standing out properly on social. Nobody likes the loud social media posting business, the one that posts crap all the time that has no substance, but they don’t mind the occasional creative post. Playing with seasons and circumstances (and more importantly, their opposites) is a way to get attention in a positive way.

A Nissan dealer who posts the image above could attach it to the caption, “It may be too cold to go to the beach right now, but when the time comes, we’ll be there to get you on the sand and under the sun.”

This would have a few different subtle but important effects. It’s appealing to many – there are those who are snowed in or stuck with the flu right now. A great looking truck with the ocean, sand, and sun can become a pleasant thought for those seeing it. It’s relevant – in most places right now, the weather is an issue. It’s downright freezing across the country. Lastly, the image is different but pertinent to a Nissan dealer – much better than trying to stand out by posting cat pictures.

Your messaging on social media can be timely without being bound by the constraints of the current time. Football season has ended for most teams across the country. If your local team is out of the playoffs, it’s not too early to start posting baseball pictures. For example, you could have a picture of your team’s star and a caption like this:

“It’s time to put football behind us for now and focus on winning the pennant. Chase Headley, show us the way!”

All of your competitors are likely posting things that everyone else is already posting on social media. There’s nothing wrong with doing the same, but mix it up from time to time by going “off season”, whether it’s about sports, the weather, or anything else that makes for an interesting topic in your area. Stand out. Be different. Be creative. Get noticed.

It’s currently the middle of winter and you know what that means. Time to go to the beach!

Okay, so that’s not a normal conclusion that one might come to in most places across the country. Even in sunny California, the beaches are pretty barren in the middle of winter. That’s all real word stuff. We’re talking about social media, a world of dreams and desires, wishes and aspirations. We may not be able to go to the beach right this very moment, but we can certainly wish we were there with a nice breeze coming off the water making it a comfortable 85 degrees in our swimsuits. That’s not reality today, but it’s definitely something that can work on social media.

For businesses, it’s often about standing out properly on social. Nobody likes the loud social media posting business, the one that posts crap all the time that has no substance, but they don’t mind the occasional creative post. Playing with seasons and circumstances (and more importantly, their opposites) is a way to get attention in a positive way.

A Nissan dealer who posts the image above could attach it to the caption, “It may be too cold to go to the beach right now, but when the time comes, we’ll be there to get you on the sand and under the sun.”

This would have a few different subtle but important effects. It’s appealing to many – there are those who are snowed in or stuck with the flu right now. A great looking truck with the ocean, sand, and sun can become a pleasant thought for those seeing it. It’s relevant – in most places right now, the weather is an issue. It’s downright freezing across the country. Lastly, the image is different but pertinent to a Nissan dealer – much better than trying to stand out by posting cat pictures.

Your messaging on social media can be timely without being bound by the constraints of the current time. Football season has ended for most teams across the country. If your local team is out of the playoffs, it’s not too early to start posting baseball pictures. For example, you could have a picture of your team’s star and a caption like this:

“It’s time to put football behind us for now and focus on winning the pennant. Chase Headley, show us the way!”

All of your competitors are likely posting things that everyone else is already posting on social media. There’s nothing wrong with doing the same, but mix it up from time to time by going “off season”, whether it’s about sports, the weather, or anything else that makes for an interesting topic in your area. Stand out. Be different. Be creative. Get noticed.

There is plenty of vanilla out there. As someone who explores various social media campaigns, techniques, and strategies on a daily basis, it gets pretty boring seeing the same old things being spun in slightly different ways. When something truly fresh comes along, I normally applaud.

When I saw Fiat's attempt at being bold on YouTube, I had to watch it again. And again. Each subsequent viewing I went deeper into analyzing what they were trying accomplish with the clever rap. They wanted to go viral, that was certain, and it worked. They're approaching 3 million views. They also wanted to relate to a demographic, and they probably did to some extent by mentioning many of the trials that mothers face when they transition into motherhood.

The only thing I couldn't figure out was whether or not the risk was worth the reward. They didn't hold very many punches, mentioning controversial topics such as fake orgasms and itchy thongs, and the funny play on words talking about dogs and gardening equipment as "bitches and hoes" brought the full spoof factor into play right from the beginning, but can it really do anything other than garner a few laughs and knowing nods of agreement? The challenges faced by mothers were never shown to be addressed by the stylish Fiat 500 other than the fact that this particular mother liked to drive one.

The risk, of course, is that some people will be offended. It's as clean as a spoof like this can get but there will be those who get a negative vibe about the brand as a result. This is fine and any time you take a risk with social media you're going to make people upset but there needs to be a greater reward potential to counteract the negatives.

Unfortunately, the video does not do enough to get positive sentiment for the brand. Mothers may associate with the video, even feel the pain, so to speak, but the positioning of the brand within the lyrics and visuals is not enough to bring the association full circle.

When Toyota came out with their Swagger Wagon video nearly three years ago, they did much more to accomplish the same goals. They created a video through which parents could relate, but also centered it around the vehicle itself. It was effective on both ends - controversial and funny enough to be watched (over 11 million views) without running the risk of offending many people. The Sienna was front and center through most of the video and not just a subtle background statement for the sake of lifestyle association.

Even the name itself was much better. There are those today who likely still call their vehicle their "Swagger Wagon", whereas Fiat naming their video "The Motherhood" does little to keep the video or the branding going once it falls off of people's buzz radar.

Creating a viral video for the sake of going viral is no longer an effective technique. It helps somewhat with branding, but even in that regard Fiat is too subtle without being powerful about it. There's nothing wrong with subtle branding when done properly. Pantene had a viral video that didn't mention the brand or highlight its effects until the end of the 4-minute video. It was effective because the storytelling throughout was powerful and the final minute where the star's hair is highlighted ended at the peak of emotion when the brand is finally revealed.

Fiat was close to having a successful video. Had they worked in the brand into the song itself, toned down some of the potential negatives, and showed that the vehicle represented some level of freedom and expression that their target audience craved, the effects would have been much better.

Watch the videos and you be the judge. Did they work?

There is plenty of vanilla out there. As someone who explores various social media campaigns, techniques, and strategies on a daily basis, it gets pretty boring seeing the same old things being spun in slightly different ways. When something truly fresh comes along, I normally applaud.

When I saw Fiat's attempt at being bold on YouTube, I had to watch it again. And again. Each subsequent viewing I went deeper into analyzing what they were trying accomplish with the clever rap. They wanted to go viral, that was certain, and it worked. They're approaching 3 million views. They also wanted to relate to a demographic, and they probably did to some extent by mentioning many of the trials that mothers face when they transition into motherhood.

The only thing I couldn't figure out was whether or not the risk was worth the reward. They didn't hold very many punches, mentioning controversial topics such as fake orgasms and itchy thongs, and the funny play on words talking about dogs and gardening equipment as "bitches and hoes" brought the full spoof factor into play right from the beginning, but can it really do anything other than garner a few laughs and knowing nods of agreement? The challenges faced by mothers were never shown to be addressed by the stylish Fiat 500 other than the fact that this particular mother liked to drive one.

The risk, of course, is that some people will be offended. It's as clean as a spoof like this can get but there will be those who get a negative vibe about the brand as a result. This is fine and any time you take a risk with social media you're going to make people upset but there needs to be a greater reward potential to counteract the negatives.

Unfortunately, the video does not do enough to get positive sentiment for the brand. Mothers may associate with the video, even feel the pain, so to speak, but the positioning of the brand within the lyrics and visuals is not enough to bring the association full circle.

When Toyota came out with their Swagger Wagon video nearly three years ago, they did much more to accomplish the same goals. They created a video through which parents could relate, but also centered it around the vehicle itself. It was effective on both ends - controversial and funny enough to be watched (over 11 million views) without running the risk of offending many people. The Sienna was front and center through most of the video and not just a subtle background statement for the sake of lifestyle association.

Even the name itself was much better. There are those today who likely still call their vehicle their "Swagger Wagon", whereas Fiat naming their video "The Motherhood" does little to keep the video or the branding going once it falls off of people's buzz radar.

Creating a viral video for the sake of going viral is no longer an effective technique. It helps somewhat with branding, but even in that regard Fiat is too subtle without being powerful about it. There's nothing wrong with subtle branding when done properly. Pantene had a viral video that didn't mention the brand or highlight its effects until the end of the 4-minute video. It was effective because the storytelling throughout was powerful and the final minute where the star's hair is highlighted ended at the peak of emotion when the brand is finally revealed.

Fiat was close to having a successful video. Had they worked in the brand into the song itself, toned down some of the potential negatives, and showed that the vehicle represented some level of freedom and expression that their target audience craved, the effects would have been much better.

Watch the videos and you be the judge. Did they work?

There was a time when the search engines rewarded content of all types. If a website syndicated content from elsewhere on the web and exposed it to their audience, it wasn’t as good as unique content but at least it didn’t hurt. Some of the content would be de-indexed as duplicate but the overall health of the domain itself was not harmed.

Today, it’s harmful. Websites that are taking a lot of content from others and posting it on their own websites, even if they link to the original source, are finding that their overall rankings are dropping as a result. It’s one of many changes in the string of content attacks Google has been building upon ever since introducing the first variation of Panda back in February, 2011.

Some have gone to “spinning” content as an alternative. In spinning, content is taken and many of the individual words are changed in an effort to beat Google’s duplicate content filter. This worked for a little while and is still somewhat effective today but Google has come out against spinning in several public statements. It, too, is dying.

With Google’s focus on quality being hammered into us from all sides, it’s clear that their orchestrating a shift towards real content. This is a challenge for many businesses who aren’t really journalists and do not have the time to do the research necessary to create strong content. The alternative: commentary.

Thankfully, humans are loaded with opinions. The internet is a venue through which opinions can be shared. Share yours. It can be difficult to pick a topic that’s relevant to your industry and write an article about something, but it’s easier if the research and writing are already done for us, leaving our role as one of reaction rather than investigation.

The process is pretty simple. Read an article or two that pertains to your industry, then respond to it. For example, you may see an article on Smart Planet about how Ford and GM are opening their APIs to third-party developers. A car dealer probably doesn’t want to do the research about the developments, but they don’t have to. They just have to read the article and respond to it from their own perspective within the industry.

The research has already been done. The news has already been stated. Nobody will go to a car dealer’s website to read the news, but they may be interested in seeing the response about the development from the perspective of those who will be affected, in this case a car dealer embedded in the automotive industry.

This gives websites the ability to add value and participate in the conversation without having to do the technical research surrounding the news itself. It makes bringing valuable content to the table a much easier process and allows businesses to focus on what they know and what they have time to do rather than branching out and becoming the content researchers.

There is plenty out there on any topic through which a business can add valuable commentary. You don’t have to break the news to be valuable in the eyes of both visitors and search engines. You just have to have a unique perspective.