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Jessica Russell

Jessica Russell Dealer Services Manager

Jessica Russell Blog Posts

Evidence Manuals-Do you use them?

Evidence Manuals-Do you use them?

Do you, as a salesperson (or manager), use what is commonly referred to as an "Evidence Manual" or something similar to provide information to …

They are YOUR customers and you can have them or get them back!

They are YOUR customers and you can have them or get them back!

When you drive by a Midas, Jiffy Lube, Wal-Mart Service Center, Grease Monkey, Pep Boys, or whatever in your market and see a vehicle that’s your b…

Who feels that when dealers allow employees to manipulate, gyp, phony up, or outright cheat to enhance or “get” the CSI score that they are o…

I love reading blogs. They are an amazing insight to what is going on in the mind of the writer. So, after reading blog after blog I am impressed and ecs…

From we need more customers To understanding that you have enough existing customers to make you a small fortune but you keep ignoring them in the purs…

From “as vehicle sales go, so goes service” mentality, to believing that you own 100% of that business and you can capture more of it and gro…

It’s referred to as the “car business”, but true car professionals know it isn’t and never has been just the car, the transaction…

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