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Jared Hamilton
From: Jared Hamilton
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Jim Jackson

Jim Jackson Fixed Operations

Jim Jackson Blog Posts

Life as a Service Manager: The waiting customer

Life as a Service Manager: The waiting customer

To anyone outside of the automotive industry the term “waiter” can mean many different things. To our customers using this automotive slang is very con…

Evaluation: Performing a Proper Service Greeting

Evaluation: Performing a Proper Service Greeting

Clear some hours out of your day tomorrow and set up camp on the service drive. Record a voice mail message that you will be unavailable and set up your em…

11 Fixed Ops Quick Tips on Providing Excellent Customer Service

11 Fixed Ops Quick Tips on Providing Excellent Customer Service

Having thirty plus years helping customers in the automotive industry has turned me into the biggest observer of customer service. I could be in line at th…

Leverage loaner cars to improve customer satisfaction and increase profit in service

Leverage loaner cars to improve customer satisfaction and increase profit in service

“Control your own destiny, or someone else will” – Jack Welch. This statement rings true every time I pick up the phone to call a rental car company…

Dealing with Distracted Drivers

Dealing with Distracted Drivers

  We have all heard about distracted drivers; texting, using your smart phone, talking with passengers and all the other items that could potentially c…

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