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myKaarma

myKaarma

Remote Repair - Pickup and Delivery

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About the Product

Allows a customer to request that the Dealer send them a loaner or pick up their car and get it repaired. When the driver is dispatched, the customer gets a text message and can track the driver in an Uber like interface, and use the mobile phone to inspect and get signatures deliver the car, and pickup the customer car and bring it in for repair. When the car is done, customer gets a text and they can pay for they can review their invoice, pay for it and the whole process repeats itself. All routes, calls , texts,emails pictures, videos are recorded in the customer conversation for 7 years and easily accessible via myKaarma's universal search. Allows the Service Manager to track all the cars out as loaners or delivery all in one page on the desktop and click on the car and text or call the driver.

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