One value-minded dealer will walk away with $1,000 just for attending.

Bedford, TX (Oct 10, 2018) – Binary Automotive Solutions today announced James A Binkley and a panel of industry and telecom experts will explore the hot topic of price vs value when it comes to selling wars in the dealership during the Fall Digital Dealer Conference and Expo, October 16-18, in Las Vegas, NV.

In a session titled, “Value or Price? Which Wins in Today’s Hyper-Competitive Market?”, Binkley will join: Jeff Kent, CEO of Kent Connects, J. David Adcock, President of Adcock Dealer Solutions, and Paul Fillmore, former Director of Operations at Metroplex Chrysler Dodge Jeep in the Dallas/Fort Worth area, to tackle questions like how to build value the entire way through the selling cycle and how price impacts buying decisions. Kent, former NW Automotive Director for Comcast Spotlight, will act as moderator during the interactive discussion. 

“Every dealership says they value the customer, but what are they doing to really showcase a culture of customer service and how will they create that experience at every touchpoint?” said Binkley. “We’ve amassed a panel of dealer and telecom experts willing to share exactly how they are cultivating a value-based selling environment and the positive results that come from their hard work.”

In addition to the best practice information that will come from the expert panel, one value-minded panel attendee will walk away with a $1,000 gift certificate, and ten attendees will walk away with $100 gift certificates.

“Value or Price? Which Wins in Today’s Hyper-Competitive Market?” will be held Thursday, October 18 from 10:05 – 10:55 during the Digital Dealer Conference and Expo at the Mirage Hotel and Casino in Las Vegas, NV. Additional details on the panel discussion can be found here.

To find out more about Binary Automotive Solutions, please visit www.binaryauto.com

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About Binary Automotive Solutions

Binary Automotive Solutions is committed to providing an integrated, customized package of programs to help dealerships sell more vehicles, hold more gross and retain more customers. It doesn’t matter the size of your dealership or the location, we’re confident that our warranty, certification and maintenance programs combined with our industry leading marketing and merchandising programs can boost sales, increase retention and help you maximize profits you didn’t even know were available. At our core, we strive every day to honor the beliefs of our founder, James Binkley, by never taking advantage of a client or offering a program to a dealership that takes advantage of a customer. As James is fond of saying, “Money is not more important than doing the right thing.” Quite simply, We Invest in Dealership Success.

Singlethread, the industry leading text messaging platform that helps dealerships generate more customer-pay per service visit, today announced a major evolution to its service department platform – Electronic Vehicle Inspections, Team Chat, and an all-new, seamless redesign. These enhancements create a best-in-class workflow that brings the entire team together to service vehicles faster, communicate externally and internally more efficiently, and deliver the modern vehicle service experience today’s customers demand.

The product enhancements come on the heels of an explosive year for the company. In 2016, Singlethread became the industry standard by helping dealerships win previously unobtainable OEM customer satisfaction awards, generate record-breaking revenue, service more vehicles by reducing customer approval wait times, reduce vehicle pickup times with mobile payments, retain customers via effective communication, and increase social media ratings. The next big step to help service departments was to take on the inspection process.

After extensive consultation with dealers using existing products on the market, the analysis revealed that dealers struggle to deliver inspection reports to the customer when they need it most – when deciding whether or not to buy required or additional services. Correspondingly, according to customer satisfaction surveys, customers consistently report that inspection reports are not being delivered to them.

“Nationwide, we’ve seen dealerships make significant upgrades to their Wi-Fi, purchase tablets, and pay thousands of dollars every month for software, with no real return on investment.  If the customer doesn’t receive inspection results until after the vehicle is serviced or not at all, the dealership is wasting money,” said Patrick Southward, co-founder of Singlethread. “Our product solves this problem by delivering the inspection reports to mobile devices immediately and at a much more cost-effective price than anything else on the market.”

Singlethread’s seamless workflow ensures that techs can quickly and accurately complete vehicle inspections and advisors can deliver them in minutes. Singlethread’s team-based workflow allows the entire department – tech, parts, and advisors - to be notified when it’s their turn to complete a task and work together to quickly generate accurate inspections and mobile quotes so customers can use them to make a purchasing decision.

Singlethread’s inspection process is further enabled by its fully-integrated Team Chat.  Throughout the course of its evaluation, Singlethread found that a significant source of lost-productivity in the service department was due to breakdowns in internal communication.  With Team Chat, dealership employees save significant time every day by quickly exchanging messages between departments to get the information they need to complete their task and better serve customers.

“For larger stores, the amount of time spent just walking between the body shop, parts, the service bay, and the advisor desk was measured in hours per day. Team Chat not only support the inspection process, but helps to resolve any number of internal communication breakdowns. Across the entire platform - text, inspections, chat, and mobile pay - we’re happy to report that we’re helping dealers save a significant amount of time every day,” said William Mapes, co-founder of Singlethread.

Singlethread works on any tablet or desktop device, so dealerships don’t need to upgrade existing computers or tablets. Existing Singlethread customers will enjoy Team Chat for free by demoing the new inspection product. New subscribing dealers can receive a special platform price by enrolling before the end of the year. For more information on Singlethread, please visit www.singlethread.com.

About Singlethread:

Singlethread is a leading provider of web-based tools that help automotive service departments improve communication, sell more, and succeed in a rapidly-changing, mobile-first world.

Whether you're a small or large single-point store, multi-state dealer group, or Dealer Service Provider, Singlethread can likely help. Please visit www.singlethread.com.