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ProMax

ProMax CRM/ILM

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About the Product

ProMax's award-winning CRM/ILM software is easy to use, customizable, and scalable depending on your dealership needs. It will seamlessly incorporate your Internet, BDC, and sales department and has the capability to work in conjunction with all other aspects of our software. We provide your dealership with amazing capabilities to track every lead from any source, and customize follow up to convert those leads to sales.

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Last edited by ProMax Software on Jan 30, 2019

Product Summary

Star Rating Distribution:
9
1
1
0
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Industry leaders that listen to feedback.
Reviewed by General Manager Dec 14, 2020
Recommended: YES
✅ Verified Rating

Pros: They are big enough to be a industry leader but small enough to listen to feedback and make some changes. Great company all around

Cons: There was some CRM cleanup that happens with every crm. However, I mentioned something and just like that they have those changes in queue

Easiest CRM I've ever used
Reviewed by General Manager Nov 23, 2020
Recommended: YES
✅ Verified Rating

Pros: I've used a lot of CRM's and it is the easiest to use so far. Anytime we have a problem, they fix it right away. We've even had a customer support representative come to our dealership to help us fix some things. We also use their desking solution and have nothing negative to say at all.

Cons: None.

We love ProMax!
Reviewed by Marketing Director Nov 23, 2020
Recommended: YES
✅ Verified Rating

Pros: We use it for BDC appt setting, generating sales activity, and desking. Their customer support sets them apart from any other CRM that I have used. You can connect w/ a human 99.9% of the time and they are very helpful. We are one of their original dealerships and don't plan on changing!

Cons: Their email service works fine and isn't very robust. I also wish that they had better integration with different social media platforms.

Good CRM that gets the job done
Reviewed by General Manager Nov 23, 2020
Recommended: YES
✅ Verified Rating

Pros: Their deal dashboard shows everything that you would possibly need to work a deal (customer info, vehicle, trade, credit etc). They also have excellent customer service and training. Anytime we have an issue, they pick up their phone and get it resolved very quickly. Great to work with!

Cons: Dated. Doesn't integrate with certain vendors. Don't have the ability to work several deals at once and multi-task.

Great CRM
Reviewed by General Manager Nov 23, 2020
Recommended: YES
✅ Verified Rating

Pros: Very easy to use. I love that they provide training so my salespeople understand how to use it. They also have amazing customer support and always help me out in a very timely manner. We don't currently use their desking tool but I plan on getting started with that soon. Very highly recommended!

Cons: The only thing I would recommend is that the continue to improve their mobile app.

One stop for a CRM
Reviewed by General Sales Manager Nov 23, 2020
Recommended: YES
✅ Verified Rating

Pros: The inventory sweep and mobile app are amazing. It makes it really easy for to desk deals and our sales consultants think it is very user friendly. It also integrates seamlessly with RouteOne and DealerTrack which makes it a lot easier to submit deals to the bank. I have been on it since 2009 and really love it!

Cons: None. They always seem to be improving their product.

The full package
Reviewed by General Manager Sep 14, 2020
Recommended: YES
✅ Verified Rating

Pros: Above par customer service, speed, usability, and the easy to use interface are some of the things I can't get enough of from promax. I only have good things to say about this CRM.

Cons:

Great company and crm
Reviewed by General Manager Sep 4, 2020
Recommended: YES
✅ Verified Rating

Pros: The customer service is a huge asset to us. When we call, we talk to the same person every time. They will address problems and fix them right away. Shannon always gets things handled for us.

Cons: The only thing we would like is for the system to integrate with our DMS. We also have a problem with having to reset our passwords as much as we have to.

Promax is where its at
Reviewed by Group Executive Sep 4, 2020
Recommended: YES
✅ Verified Rating

Pros: Customer service is great. We love that they have online training available for us to use if we need to learn more about the system. The CRM is extremely easy to use and for new hires to learn. Shannon and the CEO Shane are such a great asset to us.

Cons:

Great CRM
Reviewed by Sales Manager Sep 4, 2020
Recommended: YES
✅ Verified Rating

Pros: Greatly utilized tool for finding cars and leads for customers. Every dealership should have a Promax CRM

Cons: Recently we cannot do email brochures that won't go to spam. 5 will be sent and only two will make into the customers inbox. Then you have to sign out and back in and restart the process again completely.


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