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Stephen Coambes

Stephen Coambes Director of Professional Services

Stephen Coambes Blog Posts

The Rule of 3: Perfecting Sales-To-Service Handoff

The Rule of 3: Perfecting Sales-To-Service Handoff

If your dealership is like most, the sales and service side of the house feel like two disconnected islands most of the time. The teams rarely come togethe…

Finding – And Keeping – Better Techs

Finding – And Keeping – Better Techs

With the auto industry facing a shortage of technicians, it’s important to do what we can to attract young technicians and keep them. After all, when…

Coupons: What to Consider

Coupons: What to Consider

Price is often a major factor in the purchase of any service or product. But it’s important to separate perceived price and received value. For examp…

Want A 5-star CSI Rating? Demanding It Doesn’t Work. Earning It Does.

Want A 5-star CSI Rating? Demanding It Doesn’t Work. Earning It Does.

When my friend, Erica* took her vehicle to the dealer recently, the needed repairs were performed quickly and competently. Yet, when the CSI survey came, s…

Tires Are Revenue Drivers: Here’s How To Get Your Share

Tires Are Revenue Drivers: Here’s How To Get Your Share

Sales profit margins are getting smaller, and dealerships are looking to service as the profit-making aspect of their business. And there’s one area …

When Does CSI Start? [VIDEO]

When Does CSI Start? [VIDEO]

Director of Professional Services Stephen Coambes explains when CSI/SSI starts in the customer experience in this video blog. …

The Real Reason Tools Fail [VIDEO]

The Real Reason Tools Fail [VIDEO]

AutoLoop Director of Professional Services Stephen Coambes shares why tools fail in dealerships in this video blog. …

Following the Basics in the Service Drive [VIDEO]

Following the Basics in the Service Drive [VIDEO]

Director of Professional Services Stephen Coambes shares how following the basics in the service drive will lead to a better customer experience. …

Speed Up the Service Process Through Technology [VIDEO]

Speed Up the Service Process Through Technology [VIDEO]

Director of Professional Services Stephen Coambes shares how technology can speed up the process for customers providing a better customer experience. …

Technology in the Service Drive [VIDEO]

Technology in the Service Drive [VIDEO]

AutoLoop's Director of Professional Services Stephen Coambes shares innovative technologies that dealers can use in the service drive. …

Back to Basics in a Digital World [VIDEO]

Back to Basics in a Digital World [VIDEO]

Director of Professional Services Stephen Coambes explains what "Back to the Basics in a Digital World" means and why it's important to d…

You Had Me at Hello

You Had Me at Hello

I've worked in customer service my entire life and I've seen first-hand how powerful a good check-in process can be at generating results. Well, at…

Want to Increase Service Revenue? Start with the Basics!

Want to Increase Service Revenue? Start with the Basics!

After decades of working in and with dealerships all over the country, I find that many don’t have a proper process in place, o…

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