DrivingSales, the leader in human capital management software for dealerships, is excited to announce that Jared Hamilton, CEO and Founder of DrivingSales and Jason Volny, National Training Manager of DrivingSales will both present at NADA Show 2021. Jared and Jason will be part of the Human Capital track and will be sharing best practices and strategies to help dealerships develop their employees and improve performance. 

“It’s a huge compliment to have two members of the DrivingSales team present at this year’s NADA show!” said Jared Hamilton. “So many progressive dealers participate in the show so we are extremely excited to be able to bring awareness to the importance of investing in human capital.”

Jared Hamilton will share processes to attract, engage and grow millennial and Gen Z talent into the highest-performing employees at your store. Jared will share two simple processes that dealers today must implement in order to compete for human capital. Dealers in attendance will come away with a gameplan and processes to implement one week after the show! Jared will be presenting virtually Thursday, February 11, 01:30 pm -- 02:30 pm EST.

“Leadership teams at many dealerships have started to discuss employee management and leadership as an opportunity for growth in 2021. NADA is a great opportunity for us to show them how,” said Jason Volny.

Jason Volny will give dealers the top tips for implementing career paths at their stores and why it’s critical for any organization today, especially dealerships. Dealers will come away with the strategies to systematically educate their employees and give them the competencies they need to perform at the highest level. Jason will be presenting virtually Thursday, February 11, 03:30 pm -- 04:30 pm EST.

Not attending NADA Show? Dealers can learn more about optimizing their human capital by participating in the DrivingSales Master Class. In this free, 8-week course, managers will learn the importance of building processes to grow and develop their people, such as scorecard reviews, career paths and much more. Participants will build and implement processes that will turn Millennials and Gen Z employees into top performers. Learn more here.

About DrivingSales HCM

DrivingSales Human Capital Management is an employee management platform built to maximize the performance of dealership professionals. Dealers across the world use the HCM platform to automate the most important processes, such as onboarding, training, performance reviews, and more. Dealerships implementing these processes experience increased employee performance, a positive dealership culture, and higher sales. Learn more about the DrivingSales Human Capital Management platform today and see how you can maximize your dealership success. Go to: https://hcm.drivingsales.com/hcm

Friendemic CEO Steve Pearson and President/CPO Jason Barber discuss how you can use social to engage your audience and educate them on your dealership.

We are looking to hear directly from dealers with this very short and easy-to-answer survey. Answer a few questions, which only takes about 90 seconds, and we’ll send you a $10 Amazon gift card.

Your feedback is important to us as we work to better understand the needs of dealership professionals today.

Take the survey now!

https://www.surveymonkey.com/r/ds-2021-trade-survey

CallRevu, a leader in automotive Communication Intelligence (CI), proudly announces today the launch of a platform innovation which harnesses Artificial Intelligence (AI) and Machine Learning (ML) using CallRevu’s unique automotive lexicon developed over the past 12 years from millions of human transcribed calls. This new technology analyzes all phone communications (all lines, all departments), distinctively harvesting rich insights and producing actionable data to help dealers improve the customer experience and grow their revenue.

With over 90% accuracy, the CI Platform is designed to give dealers what they need – quantity with quality – to provide the call connectivity metrics with detailed call flow, voicemail monitoring and keyword search combined with customer alerts, customer satisfaction monitoring and spam / robo-dialing reports that pinpoints areas for action.

“At CallRevu, we know that Artificial Intelligence and Machine Learning are only as good as the training data – this is why we have amassed over 100 million calls transcribed by humans to develop the largest, automotive specific lexicon which enables us to deliver unparalleled quality -- and NOW we do this for every call, and every line," said Jeff dePascale, CallRevu VP of Technology.

Users will have increased visibility into the customer journey – from inquiry to sale – with rich data points that will help them identify, analyze and optimize their processes and approach. Early adopters are witnessing incredible gains in productivity – many claiming greater than 44% improvements achieved from the new capabilities, intuitive interface and the self-service tools that empower them to do more.

“CallRevu believes data is good, insights are better, but what Dealers really want is predictive and prescriptive alerts that focuses their attention on action. CallRevu has a rich history of firsts, and we believe the CI Platform is another example of CallRevu innovation and how we continue to lead the industry, with our sole focus on automotive that allows us to package and deliver information that is intuitive, real-time, mobile-first and readily accessible, and most importantly designed for action – and there is so much more we are bringing to market in 2021”, said Anthony Giagnacovo, CEO of CallRevu.

CallRevu partners with dealers to deliver a superior customer experience – the CI Platform innovation enables us to deliver richer insights to automotive dealers for better customer experiences that results in more connections, conversations and conversions to sales.

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About CallRevu
CallRevu, founded in 2008, helps thousands of automotive dealers in the U.S. cultivate the customers that make it into the showroom after having a great experience on the phone. CallRevu has monitored over 110 million calls and by providing local and toll-free numbers to place on all ads, we track, listen, summarize, alert, and report on dealership’s phone calls to monitor call performance. With the robust data we collect, we coach on how to enhance the caller’s experience and improve the bottom line of dealerships. Visit callrevu.com.

Friendemic CEO Steve Pearson and President/CPO Jason Barber discuss the search value in responding to reviews. How can you leverage your reputation to drive search results?

In our latest video segment with Friendemic CEO Steve Pearson and President/CPO Jason Barber about creating connections with dealerships and customers. We chat about how your reputation can help you create these connections and what you can do to optimize these connection opportunities.

Today, it seems like there are a bazillion sites with dealership reviews. We all know the importance of Google, but how should you determine where you should focus your efforts when your Google Reviews are in a good place? In this clip, Friendemic CEO Steve Pearson and President/CPO Jason Barber give some tips on where your customers are leaving reviews and discuss how to approach where you go next.

In our second installment of the interview with Friendemic CEO Steve Pearson and President/CPO Jason Barber, we chat about the importance of review quality and discuss some tips to get your customers to give you better feedback.

ORANGE, Calif.--(BUSINESS WIRE)--Computerized Vehicle Registration (CVR), the national market leader in registration and titling solutions, today announced a new partnership with Automotive Titling Corporation (ATC), a Colorado-based company that provides out-of-state title and registration services to auto dealers throughout the United States. These two large brands in the electronic vehicle registration (EVR) space are combining forces to provide an enhanced and faster vehicle registration experience for car buyers in all 50 states.

“Our partnership with ATC will allow dealers nationwide to process in-state and out-of-state fees more accurately through on-demand fee quotes,” said Monique Buduan, senior director, CVR. “By automating fee quotes and documentation, we are creating a process that will enable car buyers to trust dealers to facilitate vehicle registration through an accurate, low-hassle experience.”

To further improve the experience, dealers will also have access to forms with auto-populated data tailored to each specific transaction, minimizing the risk of inaccurate documentation from the beginning.

“This partnership is the realization of a long-held vision to bring together the best EVR and Out-of-State (OoS) providers to create a seamless title process for our customers,” said Marcus Alley, vice president of strategic initiatives, ATC. “Title clerks will have the convenience of CVR’s EVR platform and expertise of ATC’s OoS solution to reduce unnecessary penalties for our customers.”

EVR integrations for CVR and ATC will be rolled out on a state-by-state basis with integrations for select states made available by early 2021. Currently, all CVR customers can leverage ATC services while integrations for their state are rolled out.

About CVR

CVR, a joint venture between CDK Global, Inc. (Nasdaq: CDK) and The Reynolds and Reynolds Company, provides automotive dealers and other key members of the vehicle lifecycle with fast, secure, certified electronic vehicle registration. CVR processes millions of vehicle transfers and DMV inquiries annually across 17 states that offer electronic vehicle registration. CVR currently offers state certified programs providing Electronic Registration, Vehicle Record Inquiry, and Electronic Lien and Title services. For more information, visit www.cvrconnect.com.

About ATC

ATC helps auto dealers streamline the process of completing sales of vehicles across state lines, alleviating the need to navigate different DMV protocols, fees and processes for all 50 states and every county throughout the U.S.

Chrysler, Dodge, Jeep®, Ram, Fiat and Alfa Romeo franchise dealers now have another option for their Dealer Management System provider.

San Ramon, CA, December 17, 2020 – Tekion, a transformative cloud-native platform currently focused on the automotive retail industry, today announced its newest integration with Original Equipment Manufacturer FCA.

Franchise dealers selling FCA brands can now select Tekion’s Automotive Retail Cloud as their DMS provider. Automotive Retail Cloud (ARC) is the first and fastest cloud-native retail platform including all functionalities of a DMS. ARC modernizes the end-to-end automotive retail journey, improves customer experience and brings the highest efficiencies to retailers by connecting consumers, dealers and OEMs better than ever before through their cutting-edge platform.

“This technology offers dealers a new option as they look for innovative tools to help sell and service vehicles in today’s marketplace and cater to the expectations of the modern-day consumer,” said Phil Langley, Head of Network Development, FCA-North America. 

Some FCA dealers have already taken advantage of converting their DMS provider to Tekion during the manufacturer’s pilot phase. Walt Massey, President of Walt Massey Automotive Group, an eight-store group based in Mississippi, signed up with Tekion in early 2020.

“I had high hopes when I chose Tekion as our DMS partner for the group,” Massey said. “I’m happy to report that the product and support team have far exceeded my expectations. From implementation and training to ongoing support and product innovation, I’ve never been more excited for the future of my business.”

FCA dealers who’d like to learn more about the DMS certification and integration can visit https://tekion.com/fca.

Tekion’s ARC platform has grown rapidly, making traction with dealers all over the United States since onboarding its first dealer partners in Q3 2019. In October 2020, the company announced its Series C fundraising round with Advent International, boosting the company’s valuation to over $1B.

About Tekion

Disrupting a 30-year reliance on aging Dealer Management System platforms, Tekion has challenged the paradigm with the first and fastest cloud-native automotive retail platform, Automotive Retail Cloud (ARC). This transformative dealership software platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, ARC is simplifying the dealer/consumer relationship and journey. Founded in the Silicon Valley, Tekion employs over 450 innovators globally. For more information, visit www.tekion.com.