Brian Pasch

Company: PCG Consulting Inc

Brian Pasch Blog
Total Posts: 325    

Brian Pasch

PCG Consulting Inc

Aug 8, 2010

Car Dealers As Movie Producers

Car dealers are turning to a second career to jumpstart their online sales: movie director.  Consumer engagement in social media coupled with the popularity of online review sites has forced car dealers to rethink their automotive advertising strategies.

Video production which was once was cost prohibitive for dealers to do themselves has now become an affordable tool for creative automotive professionals. In growing numbers, car dealers are turning to FlipCam video cameras to create video testimonials for their customers, walk around car videos and now a move to create social media viral videos.

These videos are being integrated into their websites, Google Maps, Facebook and loaded on popular video websites like YouTube to extend the reach of their brand.  Customer testimonial videos are becoming standard operating procedure as studies show that consumers trust their peers five times more than a statement from an automotive dealer. 

Toyota Extended WarrantyOne of the newest place to leverage a car dealer's video testimonials in on Google Maps. 

I recommend that you load a new car, used car and service testimonial video to your Google Maps listings. 

You should also add 3 or 4  good photos of customers getting delivery of cars and delete those photos of your building.  When you enhance you Google Maps listings with positive eneergy, watch what happens to your click through statistics.

Pioneers in this field of FlipCam videos include Tim Jennings, Ken Beam, Christine Knowles, and a host of advance thinkers who have made their websites come alive with multimedia.  One of the rising stars in automotive videos is Acton Toyota who first made me laugh with their A++ Toyota Warranty videos.

Get Ready To Laugh - Can You Translate Boston Speak?

If you want to see a great video for a revenue source that most dealers ignore, click on this link:  Toyota Extended Warranty

Acton Toyota Videos

Toyota Dealer Shines for FlipCam

One innovative car dealers has been nationally recognized for their innovative videos using a FlipCam is Acton Toyota.  The Boston Toyota dealership was recently featured in the national magazine "Toyota Today" for their spoof videos that were inspired by the popular Mac vs PC TV commercials.

Acton Toyota had no previous film or editing experience yet their videos have attracted thousands of visitors to their websites. The recent article in Toyota Today highlights that car dealers are just beginning to embrace social media communications that include these creative viral videos.

With the ease of which the FlipCam can create videos, more car dealers should investigate how they can bring their static websites alive with tutorials, testimonials, better display of the cars they sell and warm introductions for the services they offer.

I would estimate that less that 10% of all car dealers in the United States have testimonial videos on their website or integrated into their social media processes.  He who acts first will increase their marketshare and brand awareness.  Are you ready? 

 

Brian Pasch

PCG Consulting Inc

CEO

2032

No Comments

Brian Pasch

PCG Consulting Inc

Aug 8, 2010

Car Dealers As Movie Producers

Car dealers are turning to a second career to jumpstart their online sales: movie director.  Consumer engagement in social media coupled with the popularity of online review sites has forced car dealers to rethink their automotive advertising strategies.

Video production which was once was cost prohibitive for dealers to do themselves has now become an affordable tool for creative automotive professionals. In growing numbers, car dealers are turning to FlipCam video cameras to create video testimonials for their customers, walk around car videos and now a move to create social media viral videos.

These videos are being integrated into their websites, Google Maps, Facebook and loaded on popular video websites like YouTube to extend the reach of their brand.  Customer testimonial videos are becoming standard operating procedure as studies show that consumers trust their peers five times more than a statement from an automotive dealer. 

Toyota Extended WarrantyOne of the newest place to leverage a car dealer's video testimonials in on Google Maps. 

I recommend that you load a new car, used car and service testimonial video to your Google Maps listings. 

You should also add 3 or 4  good photos of customers getting delivery of cars and delete those photos of your building.  When you enhance you Google Maps listings with positive eneergy, watch what happens to your click through statistics.

Pioneers in this field of FlipCam videos include Tim Jennings, Ken Beam, Christine Knowles, and a host of advance thinkers who have made their websites come alive with multimedia.  One of the rising stars in automotive videos is Acton Toyota who first made me laugh with their A++ Toyota Warranty videos.

Get Ready To Laugh - Can You Translate Boston Speak?

If you want to see a great video for a revenue source that most dealers ignore, click on this link:  Toyota Extended Warranty

Acton Toyota Videos

Toyota Dealer Shines for FlipCam

One innovative car dealers has been nationally recognized for their innovative videos using a FlipCam is Acton Toyota.  The Boston Toyota dealership was recently featured in the national magazine "Toyota Today" for their spoof videos that were inspired by the popular Mac vs PC TV commercials.

Acton Toyota had no previous film or editing experience yet their videos have attracted thousands of visitors to their websites. The recent article in Toyota Today highlights that car dealers are just beginning to embrace social media communications that include these creative viral videos.

With the ease of which the FlipCam can create videos, more car dealers should investigate how they can bring their static websites alive with tutorials, testimonials, better display of the cars they sell and warm introductions for the services they offer.

I would estimate that less that 10% of all car dealers in the United States have testimonial videos on their website or integrated into their social media processes.  He who acts first will increase their marketshare and brand awareness.  Are you ready? 

 

Brian Pasch

PCG Consulting Inc

CEO

2032

No Comments

Brian Pasch

PCG Consulting Inc

Apr 4, 2010

Imagine negotiating with a consumer and when you get to talking about the price of the car, your customer tells you that you need to take $370 off your price because CarFax said so. The consumer tells you that ON YOUR OWN website, they clicked the CarFax report and it told them that the car was worth $370 less.

The question that begs to be answered is: Less than What???

This is not a fantasy. Check out this CarFax link to a car that is offered at Checkered Flag in Virginia. The Checkered Flag Group was unaware of this great "NEW" feature offered and implemented by CarFax. Every car has an icon to print a free CarFax report.

Ouch.

When you look at the CarFax report, there is NO explanation to where this deduction in value comes from. There are no accidents or damage according to this screen.

The backlash has started.  Dealers have emailed me to say that their CarFax representative did not have any solid answers to their questions.

Were you aware that CarFax was adding this number? Do you want CarFax into your pricing equation?  Share your thoughs.

Brian Pasch

PCG Consulting Inc

CEO

20500

No Comments

Brian Pasch

PCG Consulting Inc

Apr 4, 2010

Imagine negotiating with a consumer and when you get to talking about the price of the car, your customer tells you that you need to take $370 off your price because CarFax said so. The consumer tells you that ON YOUR OWN website, they clicked the CarFax report and it told them that the car was worth $370 less.

The question that begs to be answered is: Less than What???

This is not a fantasy. Check out this CarFax link to a car that is offered at Checkered Flag in Virginia. The Checkered Flag Group was unaware of this great "NEW" feature offered and implemented by CarFax. Every car has an icon to print a free CarFax report.

Ouch.

When you look at the CarFax report, there is NO explanation to where this deduction in value comes from. There are no accidents or damage according to this screen.

The backlash has started.  Dealers have emailed me to say that their CarFax representative did not have any solid answers to their questions.

Were you aware that CarFax was adding this number? Do you want CarFax into your pricing equation?  Share your thoughs.

Brian Pasch

PCG Consulting Inc

CEO

20500

No Comments

Brian Pasch

PCG Consulting Inc

Apr 4, 2010

Dealers spend thousands of dollars a year on designing a good website. Then they spend thousands of dollars a year to add video, chat, vAuto, SEO and SEM to their websites. They invest in branding on radio, TV and newspaper as well.

Then dealers unknowingly make decisions to make sure consumers DO NOT GET to their website for popular search phrases on the search engines.

HOW DID THIS HAPPEN?

One day, dealers were told it was a "good" idea to send their inventory to 3, 5, 8 or 10 "free" inventory listing websites that promised to create significant leads and relevance to their business.

Inventory feed providers, website providers all bought the sales pitch. Funny, not many dealers have gone back to look just how many leads are coming in from these "free" sites? Even less have decided to take any action once they saw that these free sites were NOT producing meaningful results.

Dealers concluded, what can it hurt me to send my inventory....it's free. Guess what. It's NOT free. It has a real Cost.

So, I wrote a post this week that I though would elicit more responses, but it didn't. I think I just gave too much information, so I'll say it one more time, using graphics. Dealers are allowing their inventory to be used against them.
 

They are allowing free websites to push their own websites off of Google Page One.


I did a simple search on Yahoo, which was: " Indianapolis Silverado for sale" and I documented Page 1 and Page 2 of the search results. You should test a few local phrases and see who comes up on Page One.

Take a look at the screen shots at the bottom of this page and take note that:
 

  1. There are NO car dealers in organic search results on Page One or Two.
  2. Go back and read point #1.
  3. Free listing websites that sell your leads or show competitor listings are on Page 1 and 2 and NO car dealer websites are one Page 1 or 2.
  4. KBB is using your inventory feed to create car detail pages with lead generation links to:
    1. Cars.com
    2. FundingWay.com
    3. Presenting competing dealer banner ads
    4. Presenting banner ads that go to OEM websites
  5. Oodle is using your inventory feed to create car detail pages with lead generation links to:
    1. Your competitors using Google Adsense
    2. Presenting banner ads that go to OEM websites
  6. LemonFree is using your inventory feed to create car detail pages with lead generation links to:
    1. Your competitors comparable listings in their network
    2. Competitors using Google Adsense



Do I have to keep going?


Many dealers are PAYING Autotrader.com to advertise their cars and even AT is being pushed down in the ranking by free and pseudo-free websites that are NOT dealer centric models. The irony is that dealers are sending their inventory to free sites that are pushing even AutoTrader.com down in the rankings.

Anyone looking for a reason WHY Autotrader.com leads may be down in your market? It just may be your own actions!

How many leads a month are you getting from these FREE sites?

Driving Sales Members..please listen.

STOP SENDING YOUR INVENTORY to "free" sites that are using your inventory to create landing pages by car model that: 

  • sell your competitors cars
  • create leads that are sold to your competitors
  • generate ad revenue for someone else
  • that push your own website pages off Google Page One


Call your inventory management service
like HomeNet, Dealer Specialties, etc. and tell them to ONLY send your inventory advertising services that DELIVER results like Autotrader.com, Cars.com or any site THAT YOU HAVE PROVEN is not hurting you and is delivering real sales each month.

Get it in writing and then search for VIN numbers that you have in stock the following month. Need proof? See the images below.

Does ANYONE think that at least ONE Chevrolet Dealer should be showing up on Yahoo Page One or Page Two???
 

 

What is your response?

 

Brian Pasch, CEO

PCG Digital Marketing

http://twitter.com/automotiveseo

http://facebook.com/pcgdigitalmarketing

 

 

 

 


 

Brian Pasch

PCG Consulting Inc

CEO

1434

No Comments

Brian Pasch

PCG Consulting Inc

Apr 4, 2010

Dealers spend thousands of dollars a year on designing a good website. Then they spend thousands of dollars a year to add video, chat, vAuto, SEO and SEM to their websites. They invest in branding on radio, TV and newspaper as well.

Then dealers unknowingly make decisions to make sure consumers DO NOT GET to their website for popular search phrases on the search engines.

HOW DID THIS HAPPEN?

One day, dealers were told it was a "good" idea to send their inventory to 3, 5, 8 or 10 "free" inventory listing websites that promised to create significant leads and relevance to their business.

Inventory feed providers, website providers all bought the sales pitch. Funny, not many dealers have gone back to look just how many leads are coming in from these "free" sites? Even less have decided to take any action once they saw that these free sites were NOT producing meaningful results.

Dealers concluded, what can it hurt me to send my inventory....it's free. Guess what. It's NOT free. It has a real Cost.

So, I wrote a post this week that I though would elicit more responses, but it didn't. I think I just gave too much information, so I'll say it one more time, using graphics. Dealers are allowing their inventory to be used against them.
 

They are allowing free websites to push their own websites off of Google Page One.


I did a simple search on Yahoo, which was: " Indianapolis Silverado for sale" and I documented Page 1 and Page 2 of the search results. You should test a few local phrases and see who comes up on Page One.

Take a look at the screen shots at the bottom of this page and take note that:
 

  1. There are NO car dealers in organic search results on Page One or Two.
  2. Go back and read point #1.
  3. Free listing websites that sell your leads or show competitor listings are on Page 1 and 2 and NO car dealer websites are one Page 1 or 2.
  4. KBB is using your inventory feed to create car detail pages with lead generation links to:
    1. Cars.com
    2. FundingWay.com
    3. Presenting competing dealer banner ads
    4. Presenting banner ads that go to OEM websites
  5. Oodle is using your inventory feed to create car detail pages with lead generation links to:
    1. Your competitors using Google Adsense
    2. Presenting banner ads that go to OEM websites
  6. LemonFree is using your inventory feed to create car detail pages with lead generation links to:
    1. Your competitors comparable listings in their network
    2. Competitors using Google Adsense



Do I have to keep going?


Many dealers are PAYING Autotrader.com to advertise their cars and even AT is being pushed down in the ranking by free and pseudo-free websites that are NOT dealer centric models. The irony is that dealers are sending their inventory to free sites that are pushing even AutoTrader.com down in the rankings.

Anyone looking for a reason WHY Autotrader.com leads may be down in your market? It just may be your own actions!

How many leads a month are you getting from these FREE sites?

Driving Sales Members..please listen.

STOP SENDING YOUR INVENTORY to "free" sites that are using your inventory to create landing pages by car model that: 

  • sell your competitors cars
  • create leads that are sold to your competitors
  • generate ad revenue for someone else
  • that push your own website pages off Google Page One


Call your inventory management service
like HomeNet, Dealer Specialties, etc. and tell them to ONLY send your inventory advertising services that DELIVER results like Autotrader.com, Cars.com or any site THAT YOU HAVE PROVEN is not hurting you and is delivering real sales each month.

Get it in writing and then search for VIN numbers that you have in stock the following month. Need proof? See the images below.

Does ANYONE think that at least ONE Chevrolet Dealer should be showing up on Yahoo Page One or Page Two???
 

 

What is your response?

 

Brian Pasch, CEO

PCG Digital Marketing

http://twitter.com/automotiveseo

http://facebook.com/pcgdigitalmarketing

 

 

 

 


 

Brian Pasch

PCG Consulting Inc

CEO

1434

No Comments

Brian Pasch

PCG Consulting Inc

Apr 4, 2010

Recently, I was conducting a training seminar at an automotive conference when a dealership employee asked me:
 
“What is your opinion on the effectiveness of sending a dealer’s inventory to be published on free listing websites”.
 
I have been researching inventory listing websites as part of the launch for the Automotive Advertising Network (AAN). The AAN is a membership based inventory advertising service which delivers unique benefits to its member dealers. 
 
For a low monthly fee, member benefits include Facebook social media integration, blog integration, press release publishing and search engine optimization which will benefit the car dealer’s main website.
 
In the spirit of full disclosure, I am the chief architect of the AAN model which display cars for sale on a national level at CarDealerSale.com as well as on hundreds of regional and local advertising websites.
 
I have been testing car dealer inventory optimization and digital marketing strategies for the past five years. In recent months I have decided to take those years of experience and create the first dealer-centric inventory advertising platform.
 
As part of my research, I have observed the Google search results for automotive searches in national, regional, and local markets. Every month it seems like a new inventory advertising website appears and many have initiated their service by offering free listings of cars for sale. As a result, Google Page one search results are showing less dealer websites and more lead collection and advertising portals.
 
Some of the more recognized “free” inventory advertising websites are: Vast, Oodle, EveryCarListed, Trovit, BackPage, and Lemonfree.
 
Back To the Dealer Question
 
So back to the initial question: Is it beneficial for the dealership to participate in these free advertising offers?
 
Every dealer inventory advertising website needs to be individually evaluated on the number of leads (calls and emails) that resulted in a sale based on what a dealer can track in their CRM system. If the number of sales is not significant, I would request from your website provider that they stop sending your inventory to non performing websites. The more places that you send your inventory that don’t generate sales, the more you are hurting your own search results, sales and brand equity.
 
Looking at 77 Dealers Over 90 days
 
I reviewed the Internet email leads for 77 car dealers that push their inventory out to free services. Over a three month period, these 77 dealers received a total of 128,000 email CRM leads from all lead sources. 
 
The number of leads that came in from select advertising websites over a three month period is shown below:
 
  • 457         Everycarlisted.Com
  • 21          Vast.Com
  • 15          Lemonfree.Com
 
EveryCarListed is tough to measure since they offer both paid and free services, but they are by far the best of breed solution in this free space.  Their paid services may yield higher results.
 
Before you judge any inventory listing service mentioned in the article, you should do your own research at your next 20 Group meeting or call a few industry peers.   Then contact the service providers directly and ask for local peer data.
 
These lead counts do not account for phone calls, but not all free sites list the phone number of the dealer anyway.
 
Is this the type of results you expect when you are pushing out your entire inventory every day to these free advertising models?
 
What About SEO Value?
 
Since most of the free inventories listing websites do not provide back links to the car dealer’s website, they also provide NO SEO benefit. Dealers may “think” they are getting a link because they have a link on the car page that says “Visit Dealership Website” but the link has a “no follow” tag which kills any SEO benefit. 
 
The Multi-Million Dollars Advertising Model That Dealers Fund
 
If you haven’t noticed many free inventory listing websites are filled with Google Ads, cross-sells from related industries like insurance companies, and even OEM banners. In some cases, your car listing pages have competitor ads or lead forms that encourage consumers to get multiple price quotes from local dealers.

Think about what is really going on in this model.
 
Your car may actually match a consumer long tail search and the consumer lands on your car detail page on a free listing website. The page is designed to capture a lead OR to encourage the consumers to get multiple quotes from local dealers. So, since it’s a free listing, the website owners have no problem selling the leads generated from YOUR car detail page to your nearest competitors.
 
So your participation in this free website generates leads for ready to buy consumers to your competitors. Have any doubts? 
 
Take a look at the bottom of this car listing page on EveryCarListed which has similar cars from local competing dealers on this dealer’s listing page.  These competing cars can lure consumers away from your page listing which can result in a purchase from another local dealer.
 
On the Vast car detail pages the name and address of the selling dealer is omitted. The page tells only the name of the city where the car is located. This begs the consumer to submit a lead or call. The Vast lead form collects the consumer’s name, phone number and email information to send the dealer.  
 
The privacy policy states that they can keep your information collected on the lead form and that they can give this information to other companies and subsidiaries. This implies that your car inventory is building someone else’s lead and marketing database and these leads can be resold. One good note is that competing dealer inventory is not shown on the detail page.
 
This Model Is Not Dealer Centric
 
 The irony about the “free” advertising model is that car dealers generate millions of dollars to the advertising site owners for free. Dealers send these advertising websites their most valuable assets which enables the site owners to capture and sell leads in addition to lucrative banner ad sales. Dealers don’t share in that revenue. The more dealers that participate in this model, the more money these websites make from advertising. 
 
If the majority of these advertising models don’t generate meaningful sales, why do car dealers keep sending their inventory out each night?
 
Once again I will restate that if a “free” website is generating dozens of leads a month which are converting into real sales, you should continue posting. In most cases, when I look at lead sources on Dealer CRM systems, these free sites are nowhere to be found.
 
Diluting Organic Search Results
 
Most dealers may not even be aware that their inventory is being sent to 3, 6, or even 8 different free listing websites that yield no sales. Why is this bad? There are only 10 organic listings on Google Page One. Dealer websites are becoming a minority on the first page of search results for the most popular search phrases. The more pages that are created based on Make, Model and Year in your PMA the greater the chances that dealer websites will be pushed off Google Page One. 
 
Why would this happen? As thousands of dealers participate on these free listing sites, the websites grow in PageRank and authority. This makes it very hard for a local dealer to compete for placement on Google Page One. All the time they have invested in on-site SEO, website design and consumer call to action is being sabotaged by their own actions.
 
Most dealers who have taken the time to create a beautiful website will agree that their website presents cars and a call to action much better than these free sites. If you believe you have a better display mechanism for your cars, then why would you send them to places that may rank ahead of yours for long tail searches? Why would you send your inventory to sites that will push down your own sites and yet produce no measurable leads?
 
What Should Dealers Do?
 
Dealers should print put a sales report for the last three months and see how many cars were sold by a lead source.   Dealers should call their inventory management company and ask them to which websites  they are sending your feed. Ask them to check this information carefully.
 
If your inventory management vendor gives you a list of websites that are not generating sales, I would send them a letter in writing, as well as an email, asking that your feed not be sent to any non-performing website platforms.
 
The Ideal Advertising Model
 
Here are my thoughts about what makes an ideal inventory advertising model:
 
  • Car detail pages are free from competitors’ banner ads.
  • Car detail pages are free from Google text ads
  • Car detail pages have live links back to the dealership website
  • Car detail pages that clearly show dealer name, address and phone number
  • Car detail pages are optimized for organic search in the dealer’s primary PMA
 
In addition to the functionality of a car detail page, the website should be easy for consumers to navigate and find the information they need without so many distractions.

Brian Pasch

PCG Consulting Inc

CEO

1897

No Comments

Brian Pasch

PCG Consulting Inc

Apr 4, 2010

Recently, I was conducting a training seminar at an automotive conference when a dealership employee asked me:
 
“What is your opinion on the effectiveness of sending a dealer’s inventory to be published on free listing websites”.
 
I have been researching inventory listing websites as part of the launch for the Automotive Advertising Network (AAN). The AAN is a membership based inventory advertising service which delivers unique benefits to its member dealers. 
 
For a low monthly fee, member benefits include Facebook social media integration, blog integration, press release publishing and search engine optimization which will benefit the car dealer’s main website.
 
In the spirit of full disclosure, I am the chief architect of the AAN model which display cars for sale on a national level at CarDealerSale.com as well as on hundreds of regional and local advertising websites.
 
I have been testing car dealer inventory optimization and digital marketing strategies for the past five years. In recent months I have decided to take those years of experience and create the first dealer-centric inventory advertising platform.
 
As part of my research, I have observed the Google search results for automotive searches in national, regional, and local markets. Every month it seems like a new inventory advertising website appears and many have initiated their service by offering free listings of cars for sale. As a result, Google Page one search results are showing less dealer websites and more lead collection and advertising portals.
 
Some of the more recognized “free” inventory advertising websites are: Vast, Oodle, EveryCarListed, Trovit, BackPage, and Lemonfree.
 
Back To the Dealer Question
 
So back to the initial question: Is it beneficial for the dealership to participate in these free advertising offers?
 
Every dealer inventory advertising website needs to be individually evaluated on the number of leads (calls and emails) that resulted in a sale based on what a dealer can track in their CRM system. If the number of sales is not significant, I would request from your website provider that they stop sending your inventory to non performing websites. The more places that you send your inventory that don’t generate sales, the more you are hurting your own search results, sales and brand equity.
 
Looking at 77 Dealers Over 90 days
 
I reviewed the Internet email leads for 77 car dealers that push their inventory out to free services. Over a three month period, these 77 dealers received a total of 128,000 email CRM leads from all lead sources. 
 
The number of leads that came in from select advertising websites over a three month period is shown below:
 
  • 457         Everycarlisted.Com
  • 21          Vast.Com
  • 15          Lemonfree.Com
 
EveryCarListed is tough to measure since they offer both paid and free services, but they are by far the best of breed solution in this free space.  Their paid services may yield higher results.
 
Before you judge any inventory listing service mentioned in the article, you should do your own research at your next 20 Group meeting or call a few industry peers.   Then contact the service providers directly and ask for local peer data.
 
These lead counts do not account for phone calls, but not all free sites list the phone number of the dealer anyway.
 
Is this the type of results you expect when you are pushing out your entire inventory every day to these free advertising models?
 
What About SEO Value?
 
Since most of the free inventories listing websites do not provide back links to the car dealer’s website, they also provide NO SEO benefit. Dealers may “think” they are getting a link because they have a link on the car page that says “Visit Dealership Website” but the link has a “no follow” tag which kills any SEO benefit. 
 
The Multi-Million Dollars Advertising Model That Dealers Fund
 
If you haven’t noticed many free inventory listing websites are filled with Google Ads, cross-sells from related industries like insurance companies, and even OEM banners. In some cases, your car listing pages have competitor ads or lead forms that encourage consumers to get multiple price quotes from local dealers.

Think about what is really going on in this model.
 
Your car may actually match a consumer long tail search and the consumer lands on your car detail page on a free listing website. The page is designed to capture a lead OR to encourage the consumers to get multiple quotes from local dealers. So, since it’s a free listing, the website owners have no problem selling the leads generated from YOUR car detail page to your nearest competitors.
 
So your participation in this free website generates leads for ready to buy consumers to your competitors. Have any doubts? 
 
Take a look at the bottom of this car listing page on EveryCarListed which has similar cars from local competing dealers on this dealer’s listing page.  These competing cars can lure consumers away from your page listing which can result in a purchase from another local dealer.
 
On the Vast car detail pages the name and address of the selling dealer is omitted. The page tells only the name of the city where the car is located. This begs the consumer to submit a lead or call. The Vast lead form collects the consumer’s name, phone number and email information to send the dealer.  
 
The privacy policy states that they can keep your information collected on the lead form and that they can give this information to other companies and subsidiaries. This implies that your car inventory is building someone else’s lead and marketing database and these leads can be resold. One good note is that competing dealer inventory is not shown on the detail page.
 
This Model Is Not Dealer Centric
 
 The irony about the “free” advertising model is that car dealers generate millions of dollars to the advertising site owners for free. Dealers send these advertising websites their most valuable assets which enables the site owners to capture and sell leads in addition to lucrative banner ad sales. Dealers don’t share in that revenue. The more dealers that participate in this model, the more money these websites make from advertising. 
 
If the majority of these advertising models don’t generate meaningful sales, why do car dealers keep sending their inventory out each night?
 
Once again I will restate that if a “free” website is generating dozens of leads a month which are converting into real sales, you should continue posting. In most cases, when I look at lead sources on Dealer CRM systems, these free sites are nowhere to be found.
 
Diluting Organic Search Results
 
Most dealers may not even be aware that their inventory is being sent to 3, 6, or even 8 different free listing websites that yield no sales. Why is this bad? There are only 10 organic listings on Google Page One. Dealer websites are becoming a minority on the first page of search results for the most popular search phrases. The more pages that are created based on Make, Model and Year in your PMA the greater the chances that dealer websites will be pushed off Google Page One. 
 
Why would this happen? As thousands of dealers participate on these free listing sites, the websites grow in PageRank and authority. This makes it very hard for a local dealer to compete for placement on Google Page One. All the time they have invested in on-site SEO, website design and consumer call to action is being sabotaged by their own actions.
 
Most dealers who have taken the time to create a beautiful website will agree that their website presents cars and a call to action much better than these free sites. If you believe you have a better display mechanism for your cars, then why would you send them to places that may rank ahead of yours for long tail searches? Why would you send your inventory to sites that will push down your own sites and yet produce no measurable leads?
 
What Should Dealers Do?
 
Dealers should print put a sales report for the last three months and see how many cars were sold by a lead source.   Dealers should call their inventory management company and ask them to which websites  they are sending your feed. Ask them to check this information carefully.
 
If your inventory management vendor gives you a list of websites that are not generating sales, I would send them a letter in writing, as well as an email, asking that your feed not be sent to any non-performing website platforms.
 
The Ideal Advertising Model
 
Here are my thoughts about what makes an ideal inventory advertising model:
 
  • Car detail pages are free from competitors’ banner ads.
  • Car detail pages are free from Google text ads
  • Car detail pages have live links back to the dealership website
  • Car detail pages that clearly show dealer name, address and phone number
  • Car detail pages are optimized for organic search in the dealer’s primary PMA
 
In addition to the functionality of a car detail page, the website should be easy for consumers to navigate and find the information they need without so many distractions.

Brian Pasch

PCG Consulting Inc

CEO

1897

No Comments

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