Pros: The reports are all really easy to access and read. I also like the ability to listen to the phone calls of my advisors and parts personnel. Great tool for training.
Cons: Nothing at this time.
Pros: They do a superb job of being friendly and setting us up with good leads!
Pros: The fast and friendly service when questions need answering. Also, the clarity of listening to the calls.
Pros: never had issues with lines going down, customer support is top notch, quick, responsive, reasonable priced
Cons: none I've experienced
Pros: Listening to incoming calls. Real-time notifications which are pretty neat.
Cons: Not a very user-friendly back-end tool
Pros: I like that when we miss a call I get an email. While I don't sit and hawk the phones, I like the missed calls notifications, dropped call notifications and the mishandled call notifications. The calls are reviewed and if they do not meet key standards, they send out alerts. Staying on top of it is fantastic. Sometimes, I can answer the phone myself to resolve problems my salespeople couldn't solve. When we have unfortunately had electricity loss at the dealership, but CallSource was able to get alerts for all the missed calls. Great for sales and service. We can reach out to our clients quickly.
Pros: Track all your advertising and see where all your dollars are going. Reports are accurate and we get them every morning. Rate, payment, everything is great.
Pros: We like to be able to review the calls and the coaching is great. We can followup on the calls is great.
Pros: I like what I can see what is going on in my dealership, not just for my salespeople but for myself.
Cons: Not really.
Pros: You can edit to link the calls. Can customize the source of the calls. You can Identify the calls in types of what type of source they are.
Cons: Don't really think so. Pretty glitchy as it sends me to different applications. I don't always know if the employees took a call. Sometimes the names show up other times I have to enter it in.
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