Pros: Listening to incoming calls. Real-time notifications which are pretty neat.
Cons: Not a very user-friendly back-end tool
Pros: I like that when we miss a call I get an email. While I don't sit and hawk the phones, I like the missed calls notifications, dropped call notifications and the mishandled call notifications. The calls are reviewed and if they do not meet key standards, they send out alerts. Staying on top of it is fantastic. Sometimes, I can answer the phone myself to resolve problems my salespeople couldn't solve. When we have unfortunately had electricity loss at the dealership, but CallSource was able to get alerts for all the missed calls. Great for sales and service. We can reach out to our clients quickly.
Pros: Track all your advertising and see where all your dollars are going. Reports are accurate and we get them every morning. Rate, payment, everything is great.
Pros: We like to be able to review the calls and the coaching is great. We can followup on the calls is great.
Pros: I like what I can see what is going on in my dealership, not just for my salespeople but for myself.
Cons: Not really.
Pros: You can edit to link the calls. Can customize the source of the calls. You can Identify the calls in types of what type of source they are.
Cons: Don't really think so. Pretty glitchy as it sends me to different applications. I don't always know if the employees took a call. Sometimes the names show up other times I have to enter it in.
Pros: I think they have good customer service. I like their sales rep. I think their product has good value.
Cons: No cons.
Pros: Tracking is great. The alerts are great. I've had a great experience with it.
Cons: I haven't been on the system long but it is working so far.
Pros: I can track my calls and catch those calls. It works for my CRM which is great because some CRMs don't run that well.
Cons: No cons.
Pros: The fact we can listen to the phone calls. We can go back and listen to them and pick up lost deals.
Cons: Right now, there is a lag between when they take the call and when we get notified. It usually takes about two hours. That's bad. We have a Save a Deal meeting every morning and the report used to show up at 7:30 every morning, now it shows up at 9:30. It's really not effective and it only just started happening so it's very concerning.
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