Pros: I can listen to some of the calls and address any issues we may have in customer handling, or if we need to do some training. Reports are very helpful to keep on track of staying on top of issues for customers.

Cons:

Pros: These are my peeps! Kelly and Julian are the best support I've had on any product. The tracking and reports are a great asset to us.

Cons:

Pros: It tracks and reports incoming calls, it records them so we can also listen to them and see if anyone needs more training. It helps keep people accountable as well.

Cons:

Pros: Manages our inbounds so we know all the time what is happening with the calls and who is doing what. If we have a problem somewhere we can take care of it quickly.

Cons:

Pros: They do it all for us, manage and track customer leads, find lost ones and report to me what happens with each call. It's the greatest!

Cons:

Pros: We know in 10-15 minutes if a call was dropped, not handled right or missed. It saves customers from going elsewhere to shop if we jump right on it.

Cons:

Pros: They do a great job with our call management. Love their reporting side.

Cons:

Pros: Great way to track and review all our incoming customer calls. Have used them for a while and they are very reliable plus support is great!

Cons:

Pros: Calls are automatically distributed so someone has that customer lead. Follow through is good and managers are sent reports if a customer is not helped.

Cons:

Pros: Great to be able to do follow up like this. Tracks everything incoming and notifies us within a short time that it was missed.

Cons: