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CallSource

CallTrack

 Rate Product
Star Rating Distribution:
26
5
1
0
0
Rating by Job Title:

Contact Info

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About the Product

CallTrack®, the number one call-tracking service, captures every caller's phone number, identifies the advertising source and records calls for review, enabling you to return missed calls and recapture lost leads. (888) 229-4502.

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Last edited by Josh Phelon on A few seconds ago

Product Summary

Star Rating Distribution:
26
5
1
0
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Great Listening to Calls
Reviewed by an Internet Salesperson March 30th
Recommended: YES
✅ Verified Rating

Pros: Listening to incoming calls. Real-time notifications which are pretty neat.

Cons: Not a very user-friendly back-end tool

Excellent call track program
Reviewed by an Owner March 24th
Recommended: YES
✅ Verified Rating

Pros: I like that when we miss a call I get an email. While I don't sit and hawk the phones, I like the missed calls notifications, dropped call notifications and the mishandled call notifications. The calls are reviewed and if they do not meet key standards, they send out alerts. Staying on top of it is fantastic. Sometimes, I can answer the phone myself to resolve problems my salespeople couldn't solve. When we have unfortunately had electricity loss at the dealership, but CallSource was able to get alerts for all the missed calls. Great for sales and service. We can reach out to our clients quickly.

Cons: None

Dealer Rating
Reviewed by a Dealer Professional March 24th
Recommended: YES
✅ Verified Rating

Pros: Track all your advertising and see where all your dollars are going. Reports are accurate and we get them every morning. Rate, payment, everything is great.

Cons: None.

Great product
Reviewed by a General Manager March 10th
Recommended: YES
✅ Verified Rating

Pros: We like to be able to review the calls and the coaching is great. We can followup on the calls is great.

Cons: None

It is efficient for our dealership
Reviewed by a Sales Manager March 10th
Recommended: YES
✅ Verified Rating

Pros: I like what I can see what is going on in my dealership, not just for my salespeople but for myself.

Cons: Not really.

I like the editing features.
Reviewed by a Parts Manager March 10th
Recommended: YES
✅ Verified Rating

Pros: You can edit to link the calls. Can customize the source of the calls. You can Identify the calls in types of what type of source they are.

Cons: Don't really think so. Pretty glitchy as it sends me to different applications. I don't always know if the employees took a call. Sometimes the names show up other times I have to enter it in.

Dealer Rating
Reviewed by an Owner March 8th
Recommended: YES
✅ Verified Rating

Pros: I think they have good customer service. I like their sales rep. I think their product has good value.

Cons: No cons.

Dealer Rating
Reviewed by a General Manager March 3rd
Recommended: YES
✅ Verified Rating

Pros: Tracking is great. The alerts are great. I've had a great experience with it.

Cons: I haven't been on the system long but it is working so far.

Dealer Rating
Reviewed by an Owner March 3rd
Recommended: YES
✅ Verified Rating

Pros: I can track my calls and catch those calls. It works for my CRM which is great because some CRMs don't run that well.

Cons: No cons.

Dealer Rating
Reviewed by a Sales Manager March 3rd
Recommended: YES
✅ Verified Rating

Pros: The fact we can listen to the phone calls. We can go back and listen to them and pick up lost deals.

Cons: Right now, there is a lag between when they take the call and when we get notified. It usually takes about two hours. That's bad. We have a Save a Deal meeting every morning and the report used to show up at 7:30 every morning, now it shows up at 9:30. It's really not effective and it only just started happening so it's very concerning.


Contact Info

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