Pros: Alerts are sent in a very timely manner.

Cons:

Pros: Alerts our sent via email to managers

Cons: none

Pros: Allows us to recapture customers that other wise would have slipped through the cracks.

Cons: N/A

Pros: These people are the greatest support, Kelly and Julian are great! The leads are saved, reports are perfect, customers are happier!

Cons:

Pros: I firmly believe this pays for itself by letting us know in a prompt manner if everyone has been answered and handled correctly. Yes, it saves deals.

Cons:

Pros: Any missed or mishandled calls coming in are brought to my attention in 10-15 minutes and instead of the customer going elsewhere we bring them back!

Cons:

Pros: This tool helps us see why customers fall through the cracks so we can respond in a timely manner. It really does save deals for us!

Cons:

Pros: We can see real-time calls and tracking. The reports tell us where the weak areas are for incoming calls, yes it does save deals!

Cons:

Pros: We are notified if customer calls are not handled properly or dropped through the cracks so we can save the sale. It has worked great for us for a long time.

Cons:

Pros: The prompts and reminders keep everybody on top of things. Customers are helped quickly and efficiently!

Cons: