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CallSource

DealSaver

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About the Product

DealSaver® is a call tracking and lead management solution from CallSource that reviews every incoming call for lost sales opportunities. If a call/sale falls through the cracks, you are notified within an hour via email and mobile app alert with the caller’s name, location, telephone number and analyst’s notes. DealSaver is a practical solution that gives you a second chance to convert missed calls into customers, and has generated thousands of dollars for dealers across the nation. The DealSaver mobile app frees you from your desk allowing you to tackle missed leads from anywhere.

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Product Summary

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Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

This product is a must have
Reviewed by a Dealer Professional Aug 9, 2017
Recommended: YES
✅ Verified Rating

Pros: saves times with reviewing calls, allows us to save missed opportunities, accuracy level higher than others products used

Cons: wish it was more customizable

Great tool that lets you know how your team is handling calls.
Reviewed by a BDC Manager Nov 17, 2016
Recommended: YES
✅ Verified Rating

Pros: It lets us know when my team members don't handle calls right so we can coach them.

Cons: Sometimes it is complicated getting that info.

Does What It's Supposed To
Reviewed by a Sales Manager Mar 30, 2016
Recommended: YES
✅ Verified Rating

Pros: It's good to have. It's reviewing the calls so we can look at what did or did not happen.

Cons: No

Usually Does What It's Supposed To
Reviewed by a Sales Manager Mar 29, 2016
Recommended: YES
✅ Verified Rating

Pros: It gives us a great sense of when assistance is needed on the phone calls. Does what it's supposed to do and gives us an idea of our phone calls

Cons: I wish it was more timely. A lot of times we will get a review and the email comes in several hours later. Really not good for this business. More than a few have come in with inaccurate information as far as no attempt to gain the call. There will be times when the contact information isn't always correct. I don't always know who to send the incorrect information to.

Dealer Rating
Reviewed by a Dealer Professional Mar 24, 2016
Recommended: YES
✅ Verified Rating

Pros: It alerts you right away when you are not next to your computer, I get an email and I can get to the call and check the voicemail.

Cons: None

Great Notifications!
Reviewed by a Salesperson Mar 10, 2016
Recommended: YES
✅ Verified Rating

Pros: Notifies you when someone takes a call and an appointment isn't set. It also tells you if a call is disconnected. I like how they send out emails so we can go after it later

Cons: Sometimes it's generic. Sometimes they think it's a deal saver call and it's not. It's not specific. It can't tell if the customer already came in or not.

Dealer Rating
Reviewed by an Owner Mar 3, 2016
Recommended: NO
✅ Verified Rating

Pros: It's supposed to give us an opportunity to follow up on phone calls and use it as training. It alerts us when a phone call comes in so we can follow up.

Cons: I answer a lot of phone calls, get info and set appointments. The people at CallSource are not doing their job. They are supposed to listen to phone calls and get information. The execution is poor. The data they report is bad especially when I know about the call and its content. It's inaccurate in its feedback. I would recommend it if it did what it was supposed to do.

Dealer Rating
Reviewed by an Internet Salesperson Feb 25, 2016
Recommended: YES
✅ Verified Rating

Pros: If the customer calls in and the sales person doesn't get any information, then it alerts the manager, me, so I can go back and listen to the call and call the customer if we need to get the information.

Cons:

Dealer Rating
Reviewed by an Internet Salesperson Dec 28, 2015
Recommended: YES
✅ Verified Rating

Pros: Great product and well worth the money!

Cons:

Dealer Rating
Reviewed by a Dealer Professional Dec 22, 2015
Recommended: YES
✅ Verified Rating

Pros: I think that dealsaver helps me sale more cars and is 100% needed for any dealership wanting to take their business to the next level!

Cons: none


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