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CallSource Blog Posts

Phone Connectivity and What it Means for Your Dealership

by Cassie Ciopryna Last Week

Phone Connectivity and What it Means for Your Dealership

by Cassie Ciopryna Last Week
Do you know what your connectivity rate is at your dealership? When data shows that phone calls are the second-most-common initial form of con…
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Press Release: Inbound Phone Score Study Provides OEMs and Dealers Insight in Customer Experience

by Cassie Ciopryna November 19th

Press Release: Inbound Phone Score Study Provides OEMs and Dealers Insight in Customer Experience

by Cassie Ciopryna November 19th
Toyota & Acura Rank Highest Across Luxury and Mass Market Brands for Inbound Phone Experience Released by CallSource WESTLAKE VILLAGE, CA: 5 Nov 201…
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5 Great Phone Skills That Will Rock Sales at Your Dealership

by Cassie Ciopryna November 4th

5 Great Phone Skills That Will Rock Sales at Your Dealership

by Cassie Ciopryna November 4th
A great phone strategy doesn’t only help your dealership earn a good reputation; it will lead to getting more people into your dealership so you can&…
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Why Appointment Setting Matters for Your Dealership

by Cassie Ciopryna October 17th

Why Appointment Setting Matters for Your Dealership

by Cassie Ciopryna October 17th
Getting commitment from callers can be the difference between them choosing you or your competition. Setting real appointments gets buyers through your …
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Why Your Dealership Needs CallSource

by Cassie Ciopryna September 9th

Why Your Dealership Needs CallSource

by Cassie Ciopryna September 9th
CallSource works closely with many automotive dealerships, and while we know how we can help your dealership improve your marketing, phone skills, and more…
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CallSource to Reveal New Own-Set-Close Phrases & Skills to Sell More Cars at Digital Dealer 2019

by Cassie Ciopryna August 19th

CallSource to Reveal New Own-Set-Close Phrases & Skills to Sell More Cars at Digital Dealer 2019

by Cassie Ciopryna August 19th
CallSource, the provider of insightful data and actionable analytics, now provides in-dealership & phone coaching so you can set more appointments and …
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Overcoming Caller Objections at Your Dealership

by Cassie Ciopryna August 12th

Overcoming Caller Objections at Your Dealership

by Cassie Ciopryna August 12th
You can’t make a sale if a customer doesn’t come to the dealership, and the second-most common initial point of contact with a dealership (afte…
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Today’s Consumer’s Digital Journey to Car Buying

by Cassie Ciopryna August 5th

Today’s Consumer’s Digital Journey to Car Buying

by Cassie Ciopryna August 5th
Learn about car-buyers’ digital journey and how it’s changed the game for auto dealers. It’s no secret that the internet and digital d…
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4 Ways to Improve Call Management for Dealerships

by Cassie Ciopryna July 15th

4 Ways to Improve Call Management for Dealerships

by Cassie Ciopryna July 15th
Car dealerships cannot ignore the phone. Once you can ensure that employees are picking up the phone every time it rings, you must also ensure that the…
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Digital Attribution 101: Why Digital Attribution Matters to Your Dealership

by Cassie Ciopryna July 8th

Digital Attribution 101: Why Digital Attribution Matters to Your Dealership

by Cassie Ciopryna July 8th
Digital attribution may sound like the newest marketing buzzword, but it is more than a trendy topic. Understanding digital attribution tells you how to re…
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CallSource Announces Pogo Parr’s Promotion to President, Automotive Division

by Cassie Ciopryna June 10th

CallSource Announces Pogo Parr’s Promotion to President, Automotive Division

by Cassie Ciopryna June 10th
CallSource, the originator of call tracking, is excited to announce the promotion of Pogo Parr to President of its Automotive Division. Pogo has been …
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Why Your Dealership Desperately Needs Great Phone Skills

by Cassie Ciopryna June 6th

Why Your Dealership Desperately Needs Great Phone Skills

by Cassie Ciopryna June 6th
Car-buyers have more ways than ever to discover your dealership and contact you. Of all the ways they can reach you, the phone remains the second-most popu…
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13 Notable Inbound Phone Call Automotive Stats for Dealers

by Cassie Ciopryna May 7th

13 Notable Inbound Phone Call Automotive Stats for Dealers

by Cassie Ciopryna May 7th
Even in 2019, the phone is not dead. While smartphones have become smarter and smarter, they are still being used to make actual phone calls – and…
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Over 70% of Inbound Automotive Leads Don’t Book an Appointment

by Cassie Ciopryna Oct 22, 2018

Over 70% of Inbound Automotive Leads Don’t Book an Appointment

by Cassie Ciopryna Oct 22, 2018
How many sales dollars is your dealership losing from poor phone skills? While it is true that the internet has taken up a large part of the consumer&rs…
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With Call Tracking, Your Auto Dealership Will Achieve Better ROI

by Cassie Ciopryna Oct 15, 2018

With Call Tracking, Your Auto Dealership Will Achieve Better ROI

by Cassie Ciopryna Oct 15, 2018
Phone calls are important for your business – and that’s why the phones need to be tracked. Gone are the days where consumers simply drive b…
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The One Tool You Need to Add to Your Dealership Right Now

by Cassie Ciopryna Oct 9, 2018

The One Tool You Need to Add to Your Dealership Right Now

by Cassie Ciopryna Oct 9, 2018
Looking to increase efficiency and retention? This tool is simpler than you think. If you’re like almost 100% of Americans, you already use this p…
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3 Tips to Increase Service Appointment-Setting at Your Dealership

by Cassie Ciopryna Sep 27, 2018

3 Tips to Increase Service Appointment-Setting at Your Dealership

by Cassie Ciopryna Sep 27, 2018
What is your service department’s appointment conversion rate? If you didn’t already know, your Service Department is becoming increasingly …
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Millennials Are Changing Up the Car Buying Process. So Where Should You Focus Your Efforts?

by Cassie Ciopryna Sep 11, 2018

Millennials Are Changing Up the Car Buying Process. So Where Should You Focus Your Efforts?

by Cassie Ciopryna Sep 11, 2018
Millennials optimize the online car buying process more than any previous consumers. What does this mean for dealers? It’s no secret to car dealer…
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Should Your Dealership Utilize a BDC for Fixed Operations?

by Cassie Ciopryna Sep 5, 2018

Should Your Dealership Utilize a BDC for Fixed Operations?

by Cassie Ciopryna Sep 5, 2018
An earlier version of this article was originally published by Digital Dealer Magazine and can be viewed here. Successful dealerships know that their se…
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When It Comes to Improvement, One Automotive Department is Leading the Pack

by Cassie Ciopryna Aug 28, 2018

When It Comes to Improvement, One Automotive Department is Leading the Pack

by Cassie Ciopryna Aug 28, 2018
When setting goals for your dealership, no matter what time of year, you should be using specific data points from the past and looking at these trend…
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