Service CRM

Pros: Thumbs up. Great for managing our BDC. Flexible on our requests

Cons:

Pros: This is a very good product and is reliable. Good support provided, as well.

Cons: None currently.

Pros: The notes we can leave about customers, being able to see the recommended services for the vehicle, recycling option, sort options in contacts

Cons: Glitches, program being slow sometimes

Pros: lots of information in one place

Cons: none

Pros: Customer info, history, customer/dealer contact history notes

Cons: short delays but always fixable

Pros: CAN MODIFY STRATEGY DEPENDING ON OUR NEEDS: STAFFING, CALL TYPES... ALL WITHOUT HESITATION. CLEAR AND CONCISE MONTHLY REPORTS PROVIDED BY MANAGEMENT. PROVIDE ONGOING TRAINING.

Cons: OCCASIONAL BUGS WITH SOFTWARE UPDATES

Pros: I find Dealermine very easy to use. The Tech Support team is very helpful and so are the Trainers. Rick and Katie came to visit recently and were very helpful with answering our questions, giving suggestions and helping us with scripting for out bound calls.

Cons: New version is a little slow at times.

Pros: dealermine reps came over to the dealership to train us on using the program and utilizing all the tools. This was very helpful and we learned new features, they also helped with wording when it comes to out bound phone calls and how to make conversations, quick easy and progressive. really appreciated it .!

Cons: none

Pros: Great company to work with. Have helped us with the daily struggles in the service department.

Cons: none

Pros: Love Dealer Mine! Tay make my life so much easier! The backend is easy and functional!

Cons: