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DealerMine CRM

Service CRM

 Rate Product
Star Rating Distribution:
21
3
1
0
0
Rating by Job Title:

Contact Info

Do you work for DealerMine CRM? Claim your company page now!

About the Product

A 360 view of how your customers shop, service and interact with you - Cut through the data and find opportunities. A unique combination of one on one relationship building and contact automation - creating profitable customer experiences. Whether you’re looking to increase shop traffic, find maintenance work, or improve your CSI and customer retention, DealerMine's Service CRM solution presents the right customers, at the right time, for the right reason.

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Last edited by Jane Webb on March 3rd

Product Summary

Star Rating Distribution:
21
3
1
0
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Dealermine enables everyone in the office to communicate efficiently about customer care.
Reviewed by a Service Associate July 13th
Recommended: YES
✅ Verified Rating

Pros: The notes we can leave about customers, being able to see the recommended services for the vehicle, recycling option, sort options in contacts

Cons: Glitches, program being slow sometimes

easy to use
Reviewed by a Service Associate July 13th
Recommended: YES
✅ Verified Rating

Pros: lots of information in one place

Cons: none

Great for accessing customer information
Reviewed by a Service Associate July 12th
Recommended: YES
✅ Verified Rating

Pros: Customer info, history, customer/dealer contact history notes

Cons: short delays but always fixable

SOLID COMPANY
Reviewed by a Service Manager July 12th
Recommended: YES
✅ Verified Rating

Pros: CAN MODIFY STRATEGY DEPENDING ON OUR NEEDS: STAFFING, CALL TYPES... ALL WITHOUT HESITATION. CLEAR AND CONCISE MONTHLY REPORTS PROVIDED BY MANAGEMENT. PROVIDE ONGOING TRAINING.

Cons: OCCASIONAL BUGS WITH SOFTWARE UPDATES

I really like it!
Reviewed by a Service Associate July 12th
Recommended: YES
✅ Verified Rating

Pros: I find Dealermine very easy to use. The Tech Support team is very helpful and so are the Trainers. Rick and Katie came to visit recently and were very helpful with answering our questions, giving suggestions and helping us with scripting for out bound calls.

Cons: New version is a little slow at times.

The training was very helpful and the trainers were kind and patient with questions.
Reviewed by a Service Associate July 6th
Recommended: YES
✅ Verified Rating

Pros: dealermine reps came over to the dealership to train us on using the program and utilizing all the tools. This was very helpful and we learned new features, they also helped with wording when it comes to out bound phone calls and how to make conversations, quick easy and progressive. really appreciated it .!

Cons: none

Great support.
Reviewed by a Fixed Ops Director May 17th
Recommended: YES
✅ Verified Rating

Pros: Great company to work with. Have helped us with the daily struggles in the service department.

Cons: none

The process is one big round of fluent organizationQ
Reviewed by a BDC Manager May 12th
Recommended: YES
✅ Verified Rating

Pros: Love Dealer Mine! Tay make my life so much easier! The backend is easy and functional!

Cons:

Helpful cause it shows all maintenance actually due on one screen
Reviewed by a Service Associate May 12th
Recommended: YES
✅ Verified Rating

Pros: Easier to sell maintenance as everything is right in front of you.

Cons:

i love the product. the support staff is amazing.
Reviewed by a Service Associate May 11th
Recommended: YES
✅ Verified Rating

Pros: speed efficient and useful and the support team

Cons: bugs


Contact Info

Do you work for DealerMine CRM? Claim your company page now!

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