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iMagicLab

iMagicLab

DealerCRM

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About the Product

DealerCRM is the one place to visit for all of the information you need about your dealership. With the ability to track and follow-up with your customers from every angle, DealerCRM provides you with all of the necessary tools to create and maintain lasting relationships with your customers. Your dealership will be able to recognize prospects and customers whether they are shopping online, walking into the showroom or visiting your service department.

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Product Summary

Product Overview
DealerCRM Product Overview

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Star Rating Distribution:
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Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

This does what we need it to do.
Reviewed by a Marketing Director August 21st
Recommended: YES
✅ Verified Rating

Pros: Interfaces well, information is current and it is easy for people to use.

Cons:

updating and new options would be good1
Reviewed by an Internet Salesperson Nov 13, 2017
Recommended: YES
✅ Verified Rating

Pros: Had for many years..support is good1

Cons:

The best CRM!!
Reviewed by a Dealer Professional Aug 11, 2017
Recommended: YES
✅ Verified Rating

Pros: There was a learning curve but it was so worth it! There is so much functionality. Customer service is great too!

Cons:

Good, basic CRM
Reviewed by an Internet Director Mar 20, 2017
Recommended: YES
✅ Verified Rating

Pros: This is a pretty good CRM. If you are one that likes 'bells and whistles' I would not suggest this for you. The beauty of this CRM is that it has a good menu bar and it is very easy to navigate.

Cons: No skate protection

Works pretty well
Reviewed by a General Manager Mar 10, 2017
Recommended: YES
✅ Verified Rating

Pros: I feel like this is a cheaper version of Elead1, it works very well but does not have as many features. It will do everything you need it to, just not quite as well as other options.

Cons: We never have any issues per se, but the overall program is not as robust as others out there.

Good and Bad with this CRM
Reviewed by Marketing Director Mar 7, 2017
Recommended: YES
✅ Verified Rating

Pros: lots of options to choose from.

Cons: user ability is hard! WE could use more training!

Great CRM
Reviewed by Internet Director Mar 1, 2017
Recommended: YES
✅ Verified Rating

Pros: I like that it has a lot of versatility of what I can do and see. Very customizable.

Cons: Every once in a while there is a glitch in the system, but honestly it is great.

Has Worked Very Well
Reviewed by an Internet Director Feb 24, 2017
Recommended: YES
✅ Verified Rating

Pros: I have been using these guys for quite a while, the software was a bit outdated but still worked well.

Cons: Once product was updated, it did not work nearly as well. Lots of bugs. Product support has also been difficult.

It isn't user friendly, to hard to maneuver around. No customer service.
Reviewed by Sales Manager Jun 30, 2016
Recommended: NO
✅ Verified Rating

Pros: None

Cons: Not user-friendly; hard to maneuver around; poor customer service.

Dealer Group controls technology solutions, store does not like solution.
Reviewed by General Manager Jun 30, 2016
Recommended: NO
✅ Verified Rating

Pros: None

Cons: Not user-friendly; does not work well for store.


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