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DrivingSales

Apr 4, 2012

re:member group Loyalty Marketing Solutions announces two promotions in key positions

FOR IMMEDIATE RELEASE

 

For Further Information Contact:

Nate Sieveking / 952-224-8003  

Nate@remembergroup.com                     

re:member group Loyalty Marketing Solutions announces two promotions in key positions

MINNEAPOLIS (April 30, 2012) – Nate Sieveking, former Vice President of Marketing, is now President of re:member group.  He joined re:member group in 2004 and has 8 years loyalty marketing experience and 11 years of management experience.  Nate has been key in implementing new technologies that has re:member group leading the way in the industry.  As President, Nate brings new vision to re:member group.   

“This promotion of Nate Sieveking to President is well-deserved.  His 8-year track record has shown his tremendous value to our organization,” Said Randy McPherson, CEO of re:member group. “ Nate is responsible for many of the technologies and strategies that differentiates re:member from our competitors in the industry.” 

Tim Clemens, former Communications Director, is now Vice President of Operations.  He joined re:member group in 2008 and has over 12 years of management experience.  Tim has been integral in managing projects, developing new products, and creating communications plans.  As Vice President of Operations, he will focus on executing company operations as a whole.

“The promotion of Tim Clemens to Vice President of Operations is also well deserved.  Tim has been with us for 4 years and has shown he has a passion for project management, service to our clients, and positivity in the workplace,” McPherson explained. “This really is the ideal position for him.” 

2012 shows to be the most prosperous year for re:member group yet.  OpenRoad Auto Group of Canada, Rusty Wallace Auto Group, as well as 4 other companies have already signed on for re:member group’s services this year.  These companies join the likes of Walser Automotive Group, Mathews Inc., &

Capstone Publishers as leaders in customer loyalty, thanks to technologies and products built and run by re:member group.

“I’ve never been more excited about the future of re:member group as I am right now,” Said McPherson.  “In my decades of experience, I’ve never seen a team more ideally positioned to grow a company than this one.  These guys bring passion and thoughtfulness to their work like no others.”

 

About re:member group

re:member group is an industry leader in helping organizations increase their customer frequency and spend.  Clients who utilize re:member group’s loyalty platform see as high as a $17 ROI.  Simply put, loyal customers visit more, spend more, give great feedback, and recommend companies to their friends and family.  re:member group is a team of passionate marketers who use a combination of technology, service, metrics, and targeted marketing to increase customer loyalty within organizations. 

For more information, call 866-414-CLUB, email sales@remembergroup.com visit www.remembergroup.com or follow on facebook at  http://www.facebook.com/remembergroup and on twitter at @remembergroup.

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Apr 4, 2012

CAR-Research XRM President, COO to Address 3rd Annual Automotive Boot Camp About how to Achieve 60 Percent Closing Ratios

 

Houston, Texas, April 30, 2012CAR-Research XRM,  a single-source CRM solution uniquely branded as; “XRM, Exceeding CRM”, today announced that President and COO, Patrick Kelly,  will be a featured speaker at the 3rd Annual Automotive Boot Camp, to be held in Las Vegas, NV, at the Monte Carlo hotel, May 15-17th, 2012. Kelly’s speech, titled “Lombardi, Landry, and Wooden…Great Coaches, Great Managers”, will offer attendees clues to how these great coaches would manage a dealership team in today’s economic environment, including many new tips on how to increase sales with 60 percent closing percentages instead of the average 18 percent that many dealerships accept.

Kelly will give a hands-on presentation that will detail the steps necessary to pattern any dealership management team after the greatest coaches that ever lived, and why these tools will transform that team into a championship level competitor. The presentation will teach dealers how to:

  1. Identify and implement the basic processes that were used by the greatest coaches of all time, which must be put into place before any sales organization will be able to transform from mediocrity to greatness. How not to settle for ‘best of the worst’ or ‘worst of the best’ and truly put any team on the path to greatness.
  2. How to create a culture of process and accountability in a dealership, and get buy in from  staff to ‘want’ to create this culture, because they cannot imagine going back to doing business the way they used to.
  3. How to create 60 percent closing percentages instead of the average 18 percent that many dealerships accept.
  4. How to teach any sales person to become their own marketing director, and why business development from within is so vital in the success formula in today’s automotive environment.

Kelly will also jointly present a session with Ralph Paglia titled “How to Best Train Your Staff and How to Know When You Have It Right”.

Patrick Kelly is a 32 year veteran in the auto business. He started his career selling cars in Texas in 1979. He worked his way up to director of finance for Sterling McCall Toyota, the second largest Toyota dealership in the US at the time. Kelly was hired as a district manager for Gulf States Toyota Financial Services (GSFS) and from there moved on to become a general manager for various dealer groups for 14 years. Kelly is currently President and COO of CAR-Research, and devotes a great deal of time as a motivational speaker throughout the US and Canada to automobile dealers and groups.

CAR-Research XRM Booth - # 207 - at the 3rd Annual Automotive Boot Camp
Visit the CAR-Research booth - # 207- to meet Patrick and learn more about  MobileXRM and CAR-Research services, which are aimed at helping auto dealerships grow their business and increase profits. 

CAR-Research XRM integrates all of the tools a dealership needs to plan, schedule and control the presales and post sales activities in an organization. A dealership can consolidate all its departments into a manageable solution that delivers value through proven processes and accountability monitoring at every stage of the customer life cycle.

The XRM platform offers over 50 CRM and Marketing Applications, including Internet Lead Mgr, Showroom Control, Desking with DMS push, Websites, Call Center, Integrated Telephony, Mobile XRM, Inventory Control Manager, Service Drive Control Manager©, and Social CRM. The XRM integration model allows dealers to eliminate redundant vendors and save money on their customer relationship efforts by bundling custom solutions for their store.

About CAR-Research XRM:

CAR-Research XRM provides auto dealerships with a comprehensive single-source CRM solution and has been helping dealerships grow their business and increase profits since 1994. Its founders worked in the retail automotive industry for years before forming CAR-Research XRM.

Using this experience and industry knowledge, the company built its dealership solution one piece at a time, resulting in the industry’s most advanced single-source dealer solution, one that exceeds traditional CRM's. For more information visit www.CAR-Research.com or call 800-376-5918.

 

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Apr 4, 2012

DealerRater Vice President of Sales Heather MacKinnon to Speak at Chicago DigitalCON May 9-10

 

Waltham, Mass. – April 30, 2012 - DealerRater, the world’s premier car dealer review web site, today announced that its vice president of sales, Heather MacKinnon, will be a featured speaker at Chicago DigitalCON, to be held at the Chicago Automobile Trade Association, May 9-10. MacKinnon’s presentation entitled, “The Do’s & Don’ts of Building and Leveraging an Online Reputation,” will be held Thursday, May 10th at 4:15 PM. Attendees will learn about the myths vs. the realities involving online reputation management and the “do’s and don’ts” of building credible, third-party reviews.

 “One in five consumers change their original dealership choice based on the reviews they read online, and reviews trump both dealer location and past dealer loyalty,” said MacKinnon. “Dealers know they need to pay attention to reviews, but what should they be doing to build more reviews and effectively leverage reviews to sell more cars?  This presentation will help you get back to the basics of building real, credible reviews for your dealership and your employees.”

Attendees will take back to their dealerships numerous valuable insights and tips, including:

• A broader understanding of the importance of an online reputation both at the dealership and employee levels, and the necessary steps to effectively monitor and build online reviews.

• Best practices for building real, credible reviews and how to recognize potential pitfalls in soliciting and building online reviews.

• Key tactics for monitoring reviews across the Web, ensuring a proper review mix, and focusing efforts on third-party review content that matters to customers and prospects.

• Strategies for leveraging online reviews to boost showroom traffic and sell more cars across the Web and in the showroom.

About DealerRater:

DealerRater was founded in 2002 as the first car dealer review website worldwide.  DealerRater is the world’s #1 online resource for anyone seeking third-party information on automobile dealerships.   DealerRater features more than 41,000 U.S. and Canadian car dealers, 650,000 consumer reviews and over 1,000,000 cars for sale.  DealerRater attracts more than 8 million consumers every year who visit the site to search for car dealerships, read current reviews, write their own descriptive reviews, and find car deals – all for free.  Car dealers are rated on the criteria of customer service, quality of work, friendliness, price and overall experience.  In addition, DealerRater offers qualified car dealers a Certified Dealer Program as an online reputation management tool, to help them grow their online presence and achieve higher SEO rankings across the Web.  Today, more than 4,300 dealers are members of DealerRater’s Certified Dealer Program.  For more information, visit www.DealerRater.com or call 800-266-9455. 

 

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Apr 4, 2012

CarFinance Capital Extends National Footprint: Opens Texas Office

Company continues nationwide expansion; over $100 million in loan fundings in first year; over 1,500 dealership customers

 

Irvine, CA  April 24, 2012 – CarFinance Capital LLC (http://www.carfinancecapital.com), a specialized provider of non-prime financing services for auto dealers, today announced the opening of a new office in Fort Worth, Texas, which is expected to eventually house up to an additional 125 employees.  The Company, which has been rapidly expanding its lending services to auto dealers across the country, has funded over $100 million in auto loans in its first ten months of business, and is helping over 1,500 auto dealers serve the growing ranks of non-prime consumers, who now account for over one-third of U.S. car buyers.

“Reaching over $100 million of loan fundings in ten months -- coupled with the opening of our new Texas office -- represents significant milestones for CarFinance Capital as we continue the national expansion of our lending and referral services to help auto dealers serve the large population of non-prime car-buyers,” said CarFinance Capital President and CEO Jim Landy. “As car sales continue to improve and more consumers come back into the market, dealers need increased access to high quality lending, as well as more efficient ways to reach ready-to-buy customers -- while credit-challenged consumers need a better way to get financed.  The opening of our Texas office means we are well-positioned to continue to provide the industry’s best services to meet this demand.”

Launched a year ago, Irvine-based CarFinance Capital provides auto dealers with indirect, less-than-prime lending solutions, as well as first look opportunity on referrals from its consumer direct lending site, CarFinance.com.  The Company currently provides lending services to auto dealerships in multiple states.   Supporting the Company’s national expansion, the new Fort Worth office will house CarFinance Capital’s portfolio management group and credit staff for the central and eastern time zones.

CarFinance Capital’s auto dealer lending program is designed to be dealer-friendly, to eliminate any surprises in credit and/or cashing contracts and to be consistent across the board. The program offers credit for the mid-market non-prime spectrum (from 525 FICO score through 675); expertise that preserves dealer flexibility and negotiating room, and rapid funding and reimbursement – as well as one-on-one customer support.

If you are a dealer interested in CarFinance Capital’s lending solutions and customer referrals, email CarFinance.com at NewDealer@carfinance.com.

 

About CarFinance Capital LLC

CarFinance Capital LLC (www.carfinancecapital.com) is focused on partnering with franchise auto dealers to provide credit to non-prime consumers.  Dedicated to premium service for its customers, CarFinance offers one-on-one support; consistent, predictable credit decisions; fast funding; multiple lending options; and deal-structuring flexibility to help auto dealers meet the needs of today’s non-prime car buyer.  Headquartered in Irvine, California with offices in Fort Worth, Texas, the Company is led by a seasoned team of executives that have long histories working together in the non-prime auto finance market.  The Company is controlled and majority owned by certain affiliates of Perella Weinberg Partners’ Asset Based Value strategy. 

 

Media contacts:

Angela Jacobson, mWEBB Communications, (714) 454-8776, angela@mwebbcom.com

Melanie Webber, mWEBB Communications, (424) 603-4340, melanie@mwebbcom.com

 

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Apr 4, 2012

Auto/Mate Dealership Systems Recognized with a “Top Workplaces” Award by the Albany Times-Union

 

CLIFTON PARK, N.Y. – April 23, 2012 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that the company has been recognized with a “Top Workplaces in the Capital Region” award by the Albany Times-Union newspaper. Auto/Mate was featured in a write-up announcing the awards in the Sunday, April 22nd edition of the Times-Union.

 “Our goal is to create an environment where employees are excited to come to work every day,” said Mike Esposito, President and CEO of Auto/Mate. “Competition for technically skilled individuals is fierce and we do everything possible to attract the best and the brightest, so that our customers will always benefit from a superior product and excellent customer service.”

This is the first year that the Times-Union has awarded companies in the New York Capital Region with a “Top Workplaces” distinction. Companies with more than 50 employees were eligible to be nominated, and were selected based on criteria combining employee feedback, benefits packages and corporate culture.

Some of Auto/Mate’s notable benefits include:

Ÿ- Casual work environment: employees love the casual workplace and in the summertime, shorts and flip-flops are the accepted norm.

Ÿ- Fun company events such as a fall “wine tour,” “Bagel Thursdays,” summer cookouts where you can find the CEO or CIO out back grilling lunch for the employees, company outings to places like Six Flags and the Saratoga Casino & Raceway, elegant holiday party, and more.

-Ÿ Company sponsored wellness program with hosted speaker presentations on topics like healthy eating, stress relief, smoking cessation, and fitness 101. 

Ÿ- Employee discounts on cell phones, pet insurance, vehicle maintenance & repair, movie tickets, home & auto insurance, gym membership, credit union membership, and more!

-Ÿ Paid volunteer day. All employees receive one full day of paid time off each year to volunteer in the community with a non-profit organization of their choosing.

-Ÿ Community involvement: Auto/Mate supports local organizations such as the Alzheimer’s Association, Albany Police Athletic League, Men's March to Stop Rape, Sexual Assault, and Gender Violence, American Cancer Society and the American Diabetes Association. During the holidays, Auto/Mate employees adopt local families in need and provide them with presents.

Last fall Auto/Mate was also named a Best Places to Work in New York’s Capital Region by the Business Review journal.

Auto/Mate Dealership Systems continues to grow and is currently looking for experienced software developers and technical support staff. The company is always in need of individuals with auto dealership experience to join the team in areas of customer support, training and consulting.

For more information on career opportunities with Auto/Mate, contact David Druzynski at (877) 340-2677 or visit www.automate.com/careers 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich dealership management software in use by more than 800 auto dealers nationwide. Auto/Mate offers the best customer service in the industry; the company received top satisfaction rankings in NADA’s most recent DMS provider survey. Auto/Mate’s employees have more than 300 years of combined experience working in auto dealerships – the foundation of its “designed by car people, for car people” slogan. For more information, visit www.automate.com and follow us on Twitter @AutoMateDMS

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Apr 4, 2012

DealerOn, Dataium, and Digital Dealer Webinar on Website Conversion Rate Optimization

I'm so excited to be a sponsor and a part of an upcoming Digital Dealer Webinar. DealerOn co-founder, Amir Amirrezvani, will be presenting with Jason Ezell from Dataium on Website Conversion Rate Optimization best practices used by dealerships like Ideal Nissan (the 2012 Digital Dealer Website Excellence Overall Award Winner and DealerOn customer).

A typical dealer implementing the full spectrum of these best practices, if they are not already using them, can expect to more than double their website lead volumes IMMEDIATELY, without spending any additional online advertising dollars.  Jason and Amir will not only walk through specific website optimization best practices, they will also detail why the practice works, what sort of impact your dealership can expect, and how to accurately measure your results.

Join Jason and Amir for a FREE Digital Dealer Webinar on Thursday, May 24 at 11:30 a.m. EST to learn more about how to optimize your website conversion.

Quick Facts:

Title: Optimize Your Website Conversion – How to Double Your Leads without Spending a Dime

Who: Amir Amirrezvani, EVP & Co-Founder, DealerOn and Jason Ezell, President & Co-Founder, Dataium, LLC.

Date: Thursday, May 24, 2012, 11:30 A.M. EST

Sponsored By: DealerOn, Inc. and Dataium, LLC

Price: FREE

Dealers in Attendance Can Expect to Learn:

  • The ENORMOUS opportunity for dealers to increase their conversion rate and the HUGE spread in conversion rates among dealers, depending on franchise, website provider, etc.
  • A number of best practices/common themes that Dataium has found across the thousands of coded websites that they analyze.
  • The most valuable conversion rate best practices, so you can focus on the highest impact items first.
  • How to effectively manage incentives and vehicle pricing/merchandising to maximize leads, appointments, showroom traffic, and sales.
  • The best website metrics to analyze and how to measure them properly.

 

Click here to register for this FREE Digital Dealer Webinar.

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Apr 4, 2012

Increase Dealer Service Customer Loyalty: A WardsAuto / DMEautomotive Webinar

Free webinar April 26th at 2pm EDT; provides key strategies for battling market share loss to aftermarket chains and for growing customer loyalty

Daytona Beach, FLApril 20, 2012 – DMEautomotive (DMEa), the science-inspired, results-based automotive marketing leader, joins with WardsAuto to host a free webinar on April 26th at 2pm EDT. Based on dramatic new findings from DMEautomotive’s latest white papers, The Changing Service Loyalty Landscape and Marketing Success in a Changing Service Loyalty Landscape, the webinar helps dealerships target service customers lost to Aftermarket chains.  The webinar will also provide key strategies for increasing service customer loyalty based on new information about how the service customer behaves across generations, from wired 20-somethings -- and onwards.

Moderated by WardsAuto Editor Steve Finlay, the webinar features Mark Conner, Lithia Motors Assistant V.P. of Marketing, and Mike Martinez, DMEa’s Chief Marketing Officer. 

“Service is now 47% of the average dealer's profits, but only 23% of dealer service customers are loyal -- and Aftermarket chains are reaping the majority of lost dealership service business,” said Martinez.  “The WardsAuto Dealer Service Customer Loyalty webinar will provide dealerships with actionable strategies to turn these straying customers into loyal customers.  It will also reveal key data about service customers that will help dealerships better – and more cost-effectively - target their service marketing.”

The webinar will feature critical intelligence on the dealership service customer gathered by DMEautomotive’s Strategy & Analytics division for its recently released service loyalty white papers and is based on behavior and preferences of 4,000 U.S. vehicle owners.[1] Attendees will automatically receive a free copy of each of the whitepapers.

The Changing Service Loyalty Landscape white paper analyzes the decision-making process behind service center selection; consumer loyalty rates and demographics, and industry share-of-wallet realities for dealerships, independents and aftermarket chains. Marketing Success in a Changing Service Loyalty Landscape, analyzes shoppers’ communications preferences (by frequency, platform, and service outlet type), providing service businesses with outreach strategies that can better retain the “loyals,” while converting more of the “swing shoppers” and disloyalists.

 For more information and to register for the webinar, click here.

About DMEautomotive

DMEautomotive (DMEa) is the industry leader in science-based, results-driven automotive marketing, and provides turnkey marketing to the largest and most innovative automotive organizations, from automobile dealerships to many of the largest aftermarket companies in the U.S. DMEa's uniquely panoramic view of the complete automotive sales and service market, combined with its cutting-edge, science-based marketing programs, increases customer yield, conversion and retention.

DMEa does not take marketing performance on faith, and each product and service is measured by a simple, precise scientific approach: Is it true? Prove it. Will it work? Test it. Does it generate results? Show it! Supported by DMEa’s proprietary, cloud-based Red Rocket Technology Platform, the DMEa product suite includes science-based, data-driven, multi-channel customer acquisition and retention marketing programs; best-in-class campaign reporting; data management and analytics; auto-focused Customer Interaction Center solutions, and complete on-site mail and email fulfillment services. Headquartered in Daytona Beach, Florida, DMEa also has major operations in Jacksonville, Fla.

About WardsAuto
WardsAuto is a world-leading provider of auto industry news, data and analysis, having served the industry's information needs for more than 80 years. WardsAuto Dealer Business  is a monthly magazine serving automotive dealers.  WardsAuto.com is an online subscription service delivering virtually all the industry news, data and analysis compiled by WardsAuto, the world’s leader in automotive industry information. A Southfield, MI - based division of Penton Media, Inc., WardsAuto also publishes the manufacturing-focused monthly magazine WardsAuto World, and offers a wealth of other automotive information services including reference annuals, online databases, and customized data reports.

 

Contact:

DMEa Media Relations:
Melanie Webber, mWEBB Communications, 424-603-4340, melanie@mwebbcom.com 
Angela Jacobson, mWEBB Communications, 714-454-8776, angela@mwebbcom.com 

 



[1] Conducted 2011. All respondents were responsible for service-related decisions on their primary vehicles(s) and purchased auto service within the last year.

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Apr 4, 2012

XTIME Integration a Huge Success

A discussion at NADA led the Digital Dealership System to consider an opportunity in custom digital signage that was originally not considered - XTIME Signage.

XTIME (as with Time Highway) offers the service department a way for customers to visually see who is working on their car, how long it has been in service and approximate the total amount of waiting time.

XTIME includes a system that can display this content on a monitor and even supports a ticker and marketing. One thought from the corporate office was that customers were already using this system and our developmental energy should be focused elsewhere. Until NADA 2012.

Several XTIME customers approached the Digital Dealership System booth looking for a solution to show XTIME that had more functionality and "looked better" then the canned system offered by XTIME. They also wanted to add their own look and feel to the system, incorporating news tickers and our other offerings.

xtime xtime vertical

Several systems were developed and installed, both horizontal and vertical, with the flexibility of the standard systems, integrating with XTIME (and Time Highway). Now, customers have a complete HD Experience with their content in a simple solution that works simply by connecting the media player to the TV. At their leisure the customer can go in and update the system to show current specials and update the ticker message.

The horizontal screen is programmed to show the XTIME for 2 minutes and then rotate through 2 - 15 second service ads and then back. The value of the system is the focus that customers have on it, constantly looking for updates like a second hand counting down. (timing and ad numbers can be adjusted per individual install)

The marketing on the screen can take advantage of the attention the screen gets by directly speaking to customers -- ie. "While you're waiting on your car to get services, check out our new car inventory" or "If you came in for an oil change, how would you like to save 50% on future oil changes - ask us how"

The vertical system is ideal for showing a variety of content, including XTIME, Marketing, Car Information and Ticker. This system can even rotate between the show setup above and a full page Menu Board. The possibilities are endless due to the real estate that can be utilized.

The Digital Dealership System is setup to meet the needs of our customers. Sometimes, we don't know the needs until they tell us. Now, as we roll out more and more XTIME / Time Highway Systems across the country, customers will understand the benefits of the product and utilizing a simple, custom setup and interface in full HD.

The Digital Dealership System is a complete signage solution. Visit our website for a comprehensive list of offerings including live signs of our product, features and images / videos of installs.

The Digital Dealership System offers customized Digital Signage solutions for the Automotive Industry. Headquartered in West Palm Beach, FL and founded in 2008, Digital Dealership System, INC offers a digital internal marketing solution for dealerships. Contact: press@ddsmail.co


press@ddsmail.co


twitter: @digitaldealers
web: www.digitaldealershipsystem.com
blog: www.fouronthefloorblog.com

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Apr 4, 2012

DealerRater® Previews 360Certified™at Digital Dealer 12, Enrolls Over 150 Auto Dealers on the Spot

 

WALTHAM, Mass.  - April 16, 2012 - DealerRater, the world’s premier car dealer review web site, today announced that the sneak preview of its new comprehensive online reputation management and social monitoring platform, 360Certified™, at Digital Dealer 12, was a huge success, with over 150 car dealers signing up for the product at the conference. 

360Certi­fied introduces a premium level of DealerRater’s popular Certi­fied Dealer Program. In addition to the full suite of review-gathering and leveraging tools, as well as placement of a dealership’s display ad included in the basic level of the Certi­fied Dealer Program, 360Certified offers car dealerships a comprehensive online reputation management and social monitoring platform. The new expanded tool kit features DealerRater’s proprietary 360 Dashboard, enabling 360Certified Dealers to efficiently monitor reviews across the Web, improve their dealership’s online visibility for potential customers, and better track and promote their efforts on social media sites. Further details on the robust features and functionality of 360Certified will be available in May when the product is fully released nationwide.

“It has always been our goal to provide our Certified Dealer partners with effective tools for expertly managing and leveraging their online reputation,” said Chip Grueter, president at DealerRater. “We are very excited by the overwhelming response to our preview of 360Certified. This new tool kit represents the most comprehensive online reputation management and social media monitoring platform in the dealer market.  We look forward to the full launch of the product in May.”

Embraced by more than 4,300 car dealers across the U.S. and Canada, DealerRater’s Certified Dealer Program is designed to help car dealerships grow their online presence and achieve higher SEO rankings across the Web.  Certified Dealers are able to connect with DealerRater’s 8 million web site visitors while demonstrating an utmost commitment to quality customer service.  For more information call 800-266-9455, or visit www.dealerrater.com

 

About DealerRater:

DealerRater was founded in 2002 as the first car dealer review website worldwide.  DealerRater is the world’s #1 online resource for anyone seeking third-party information on automobile dealerships.   DealerRater features more than 41,000 U.S. and Canadian car dealers, 700,000 consumer reviews and over 1,000,000 cars for sale.  DealerRater attracts more than 8 million consumers every year who visit the site to search for car dealerships, read current reviews, write their own descriptive reviews, and find car deals – all for free.  Car dealers are rated on the criteria of customer service, quality of work, friendliness, price and overall experience.  In addition, DealerRater offers qualified car dealers a Certified Dealer Program as an online reputation management tool for car dealers, to help them grow their online presence and achieve higher SEO rankings across the Web.  Today, more than 4,300 dealers are members of DealerRater’s Certification Program.  For more information, visit www.DealerRater.com or call 800-266-9455. 

 

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Apr 4, 2012

UsedCars.com Selects Contact At Once! To Power Live Dealer Chat

 

Chat solution provides real-time connection between auto dealers and shoppers on a pay-per-chat-lead basis

 

HOFFMAN ESTATES, IL. April 12, 2012 – The Dealer Services Group of Automatic

Data Processing, Inc. (NASDAQ: ADP) today announced that its Dealix business unit has implemented a live dealer chat solution for its UsedCars.com website. Live Dealer Chat powered by Contact At Once! gives dealerships which list their pre-owned inventory on UsedCars.com another option to interact with car buyers in real-time - in addition to phone and email.

“UsedCars.com is the first to offer chat as part of our advertising service on a per-qualified-chat lead basis,” said Dealix Vice President, Egon Smola.  “As with our phone and email lead features, dealers who list their pre-owned inventory on UsedCars.com will only pay for the highest quality leads generated from live dealer chat. And, of course, live dealer chat leads are backed by the Dealix Quality PledgeTM.”

“After careful consideration, we chose Contact At Once! to power live dealer chat on UsedCars.com because of their high adoption rate within so many dealerships across North America,” Mr. Smola added.  “Many of our dealer clients already use Contact At Once! to power dealer chat on their own dealership websites. Selecting Contact At Once! to also power live chat on UsedCars.com will allow our combined customers to leverage their existing investment in live dealer chat.” 

The new chat functionality underscores Dealix’s commitment to providing dealers which choose to list their pre-owned inventories on UsedCars.com with cost effective ways to connect with car buyers.  Unlike other advertising partners, UsedCars.com offers a unique value proposition in which dealerships only pay for quality leads from pre-owned car buyers – the merchandising of used vehicles and dealerships is free.

“Just like the consumer interested in a new vehicle, the pre-owned consumer has grown to expect answers to their online questions to come in seconds, not days,” noted Contact At Once! Vice President of Business Development, Skip Dowd.  “We’re pleased that Dealix and UsedCars.com saw the value in choosing Contact At Once! to connect shoppers with their dealership clients at the peak moment of interest – when buyers are viewing pre-owned inventories on UsedCars.com.” 

Contact At Once! is the leading provider of live dealer chat software which connects online shoppers with car dealerships.  The solution allows consumers to easily connect and converse with an available dealership representative, to ask questions and receive instant answers.  Websites on which Contact At Once! chat is deployed typically connect 25% more shoppers with a dealership.

Using a single set of tools and processes, dealers can respond to consumer chats originating from anyplace across the Contact At Once! dealer chat network, which now includes UsedCars.com.  Dealer chat on UsedCars.com is available on a pay-per-qualified-chat basis to dealerships that list their pre-owned inventories on the website.  For more information, please visit UsedCars.com or call 1-877-852-7576.

 

About Dealix

Dealix is one of the leading providers of quality leads for new and used cars for dealerships, dealer groups, and automotive manufacturers.  Dealix, the only Internet marketing company that backs its new and used car leads with a Quality Pledge, powers the online quote platforms for AOL Autos, MSN Autos and NADA guides.  Through its network of owned and affiliate sites, Dealix connects dealers with millions of car shoppers each month who prefer independent Internet sites when shopping.  Dealix also operates UsedCars.com, one of the fastest growing auto shopping sites.  Dealix is a business unit of ADP Dealer Services, a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational, heavy equipment and agricultural vehicle dealers throughout the world.

 

About ADP

Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world's largest providers of business outsourcing solutions.  Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes.  ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy equipment, and agricultural vehicle dealers throughout the world.  For more information about ADP or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company's Web site at www.ADP.com.

 

About Contact At Once!

Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often.  Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%.  Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, and recipient of the Highest Rated Chat Provider by auto dealers on Drivingsales.com in 2010 and 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.  To learn more about the company, please visit the corporate site, www.contactatonce.com.

 

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