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Who's Calling is the industry leader in Call Tracking and Multi-Channel Marketing solutions. Using patented analytics technology, Who's Calling provides an advanced marketing management system that allows clients to capture vital intelligence about prospects and customers -- and how a business handles them.
Outbound Call Recording allows you to capture basic outbound call data such as the user placing the call, who they called, and the time, date and duration of the call. The ability to record outbound calls is an important tool used in call tracking management. It allows customers to utilize their outbound call efforts the same way they manage their inbound call efforts. The ability to see how your employees handle their outbound calls is just as critical as how they handle their inbound calls.
Who’s Calling REACT is a Windows desktop application that you install on your PC. The application can start automatically when you start up your PC. Once the application is running, it will provide screen notifications for any new inbound and outbound call. This gives you the ability to see all calls coming in and out of your business -- in real time.
Thanks to Who’s Calling’s award-winning call tracking solutions, you will have the ability to analyze all of your marketing campaigns and track marketing campaign effectiveness. Who’s Calling’s Inbound Call Tracking illustrates exactly which advertising efforts are efficient and which can be eliminated. By assigning a unique toll-free number (TFN) to each advertising or marketing campaign, you will be able to track all of your phone calls back to the campaign that generated the call.
Click-To-Talk is a cost-effective, call tracking solution and communication tool that delivers a wide range of features and benefits. It enables more effective correspondence with prospects and customers, while generating new and recurring revenue.Click-To-Talk allows any object (text, picture or graphic) to be programmed and placed on your website or in your marketing emails.
Call Mapping allows you to see exactly where your calls are coming from and map out more effective marketing strategies with our Call Mapping service. View by neighborhood or zoom out to see all calls received across the country. You’ll see exactly where your marketing is generating results, and where it isn’t.
Who's Calling's RESCUE was developed to handle the process of sales and service call analysis to efficiently and effectively identify mishandled opportunities. Who's Calling staffs call evaluation professionals that are trained in business operations and have the skills to identify ineffective call handling. These certified call evaluation professionals listen to calls to target, identify and evaluate mishandled communications and lost opportunities.
With Outbound Call Tracking you'll have an end-to-end lead identification tracking solution. Who's Calling enables you to utilize a unique toll-free number (TFN) solely dedicated to tracking outbound contact with customers and prospects. This will allow you to see exactly which leads are being followed up on and when. All calls will automatically be screened against the Do-Not-Call (DNC) registry, including your company-specific list.
Call Sync allows you to export any information gathered by Who’s Calling's call tracking services to any application that is able to receive that information such as your CRM database. This information includes the caller phone number, name and address, as well as the call recording from that call. This solution allows you to spend less time on data entry and more time selling.
RECOGNIZE (also known as Call Quality Monitoring) uses intelligent speech-recognition technology to analyze inbound and outbound call recordings for customer-defined keywords, which are then displayed in an easy-to-review report where you can efficiently select and listen to the call recordings.
Inbound Call Recording, a facet of our call tracking management solution, can record any or all inbound calls so you can play them back at any time. This allows you to demonstrate the quality of the leads you provide, build customer loyalty and retention and sell more effectively. Inbound Call Recording helps identify the types of calls your advertising is producing and allows you to determine which campaigns are generating revenue.
It is a time-consuming task tracking and listening to every call your business receives. However, it is necessary to know which of your advertising campaigns are generating leads and how well the opportunities are handled by your staff. Missed Call Notification instantly identifies your sales and service opportunities, even those that were missed, and presents them to you for instant follow-up. Your staff will know exactly who to call back and what they were interested in.
Intelligent toll-free numbers give you access to easy-to-remember vanity numbers. When these numbers are used in conjunction with Who's Calling's call tracking solutions, you get a proven boost in response rates and gain valuable intelligence about your marketing efforts and customers.
Local Number Tracking (LNT) allows you to track a new local number, use telephony-based features and have access to Web-based reporting and services on the Who's Calling user interface. Who's Calling will also do a search on the area code and prefix to see if new local numbers are available for your area.
Who's Calling's Call Safe product gives you the training and tools needed to safeguard your business against potential violations of the federal and state Do-Not-Call (DNC) registry. A company that does not comply with current privacy regulations, as stated by the Telemarketing Sales Rule by the Federal Trade Commission (FTC), can potentially receive costly fines of up to $11,000 per incident. Call Safe helps monitor and avoid this circumstance.
Call Routing provides you with a suite of intelligent routing options, features and reports so you can ensure that your leads are going to the location that best serves your customers. This allows you to dramatically improve your caller’s experience by getting them to the location they need as quickly as possible.