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Who's Calling

Who's Calling

Who's Calling

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About the Product

Who's Calling is the industry leader in Call Tracking and Multi-Channel Marketing solutions. Using patented analytics technology, Who's Calling provides an advanced marketing management system that allows clients to capture vital intelligence about prospects and customers -- and how a business handles them.

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Last edited by Bart Wilson on October 13th

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Product Summary

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Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Dealer Rating
Reviewed by a Group Executive Feb 23, 2015
Recommended: NO
✅ Verified Rating

Pros: The staff are very responsive when we have problems.

Cons: They annoy the hell out of me by constantly asking for a 1+ year contract for tiny price discounts. None of their competitors want a contract.

Dealer Rating
Reviewed by a General Sales Manager Sep 7, 2012
Recommended: NO
✅ Verified Rating

Pros: excellent reporting, easy to used web site the I dont think the basic functions and report generating tabs have ever changed. there is also a desk top app that lets you monitor live calls as they come in. Frmo within thier site you can play a recorded call,save it to your computer, email the recording. You can match up the caller and select your employee (from a drop down)add them to the call and enter notes and schedule for follow up if needed. You can also forward to sales peoples cell phones and the recordings will automatically sync with your crm and log the call for your consultant, all they need to do is log into the crm and make notes if needed.

Cons: no round robin function for multiple users getting calls on a single number. No out going call campains for special evens or service,parts reminders.

Dealer Rating
Reviewed by a General Manager Jul 27, 2012
Recommended: YES
✅ Verified Rating

Pros: Can't work without it - great products all of them. Thank you.

Cons: none

Dealer Rating
Reviewed by an Internet Director Mar 11, 2012
Recommended: YES
✅ Verified Rating

Pros: Great product, user friendly interface.

Cons: Expensive

Dealer Rating
Reviewed by a Dealer Professional Dec 31, 2011
Recommended: YES
✅ Verified Rating

Pros: na

Cons: na

Dealer Rating
Reviewed by an Owner Dec 31, 2011
Recommended: YES
✅ Verified Rating

Pros: Their system is easy to use.

Cons: Hard to intregrate into CRM tool.

Dealer Rating
Reviewed by a Vendor Executive Dec 15, 2011
Recommended: YES
✅ Verified Rating

Pros: Full transparency of what campaigns worked or didn't work as far as creating traffic. Also gives you the opportunity to review any phone call for future training purposes. Great addition to have for any dealership.

Cons: None.

Dealer Rating
Reviewed by an Owner Nov 22, 2011
Recommended: NO
✅ Verified Rating

Pros: Records Calls

Cons: Hard to find time to listen to the calls.

Dealer Rating
Reviewed by an Owner Oct 21, 2011
Recommended: YES
✅ Verified Rating

Pros: helps keep track and find out exactly what people are saying!!

Cons: none

Dealer Rating
Reviewed by a Group Executive Sep 29, 2011
Recommended: NO
✅ Verified Rating

Pros: It works in call tracking, good reporting and easy to navigate.

Cons: Unwilling to understand that price increases at contract renewal sometimes should be a lowering and not an increase. How come it seems like we get what we "asked" for the previous year at renewal (then just do it when we asked for it :)..to me it is a slight of hand approach to the end user from the provider


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