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Center for  Performance Improvement

Center for Performance Improvement The OEM Choice

Center for Performance Improvement Blog Posts

Tip of the Day - "The Shadow Knows"

Tip of the Day - "The Shadow Knows"

"Who knows what evil lurks in the hearts of men? The Shadow knows!"  These were the opening lines of the famous Shadow "detective st…

What If I Train Them — and They Leave?

What If I Train Them — and They Leave?

That’s fair question. Here’s a better one: “What if you don’t train them — and they stay?” Today&rs…

How to Reach the Top 1% in Just 15 Minutes a Day

How to Reach the Top 1% in Just 15 Minutes a Day

If you spent merely fifteen extra minutes each day gaining one new sales idea or sharpening a sales skill, within a few years you would become an indu…

“Isn’t This Acting?” — How Top Salespeople Succeed

“Isn’t This Acting?” — How Top Salespeople Succeed

If you want to be successful in automotive retail sales (or writing service), you had better learn to adopt certain aspects of the acting profession. …

Every Successful Sale Involves Finding “The Clue”

Every Successful Sale Involves Finding “The Clue”

Every forward-thinking automotive salesperson embraces the chance to dig deep with courtesy, effective listening, kindness and persistence to discover &ldq…

Carl Sewell: The 10 Commandments of Customer Service

Carl Sewell: The 10 Commandments of Customer Service

Automotive News issue of June 5, 2017 features Amy Wilson's interview with legendary dealer Carl Sewell. We thought it timely to re-intro…

On this "Memorial Day" ...

On this "Memorial Day" ...

"Memorial Day." The next time you are tempted to feel sorry for yourself because your General Sales Manager had you split your monster commi…

The Psychology of Sitting Down (and Asking Questions)

The Psychology of Sitting Down (and Asking Questions)

Many auto retailers miss out on a golden opportunity to build rapport and increase value during the fact-finding process because they insist on h…

7 Secrets of a GREAT Sales Meeting

7 Secrets of a GREAT Sales Meeting

In the retail automotive business, successful sales managers determine a specific reason for every sales meeting based on a need or expressed desire. …

The Power of First Impressions

The Power of First Impressions

The way you look has a significant impact on your ability to perform at peak capacity. And I’m not talking about exterior beauty. Frankly, it goes mu…

Listening to Your Team is Critical to Success

Listening to Your Team is Critical to Success

Successful leaders rely on the talents, abilities and input of their team members. Bosses rely on themselves. Is there a difference – and does it rea…

Lessons from the Geese: The Power of Encouragement

Lessons from the Geese: The Power of Encouragement

“People who share a common direction and sense of community can get where they are going faster and easier because they are traveling on the thrust o…

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